OpsCompass vs. ServiceNow IT Asset Management

We previously had separate products to manage Azure and AWS, each with different capabilities, and it was very complex for our team to go back and forth and try to make sense of each environment. OpsCompass is very well suited to give you a single view of our entire cloud environment. OpsCompass also brings excellent compliance policies. We were not highly skilled with these policies, but the product made it easy to perform an assessment of our current state and identify areas where we had non-compliance issues. CIS policies were a great area to start and we later tried the Microsoft 365 policies, which were also helpful. More policies would be great to see.

Everything in your SN instance is based on your CMDB data. Having Asset Management to store all of the info, as well as the out-of-the-box dashboards and visualizations to assist, is great! Being able to pinpoint where we are in our maturing process and what steps we need to take to move forward is super helpful!

• Quick inventory of all my cloud resources
• Detects changes to my cloud resources--including the source of the changes (user or system)
• Cost impacts of changes to my cloud infrastructure

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• I would like to see more integrations to help surface alerts. Slack would be great, as an example.
• An imbedded tour or onboarding would help our new users, but overall, the product is pretty easy to figure out

• The ITAM dashboards and forms can feel overwhelming for agents or managers who don’t use the system every day.
• While the reporting tools are robust. building custom, dynamic reports still requires a decent understanding of the ServiceNow Platform.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

On overall look, ServiceNow IT Asset Management works amazingly well and it is easy to use for beginners. It is a great tool for all types of companies and with customisation and integration options, ServiceNow IT Asset Management becomes a giant. There are few scope of improvements which when done, will level this tool up.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

In this price range, we didn't find any other tools that provide this degree of cloud resource visibility. It's been an efficiency game-changer. I hope we'll see new modules as they expand their features to include active resource management policies. They've done such a good job of anticipating the needs of our CloudOps team, I plan to evaluate those new features (if/when they arrive).

Servicenow is used in most of the organizations today owing to its easy UI and capability to integrate with other softwares. Hence I have chosen to review the same as this will highly help others to get an understanding of the tool and proceed as per that. It will help businesses to take a correct path.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Our team was able to do roughly 30% more with the product. The automation helps us spot issues without a lot of manual work
• We identified changes that would have had a massive cost impact--spinning up or forgetting about infrastructure we didn't need.
• OpsCompass prevents configuration drift and maintains a healthy state across multi-clouds.

• By tracking license usage, we’ve been able to reallocate unused licenses instead of purchasing new ones, saving thousands annually.
• With the integration to Amazon Connect and Zoom Phone, agents can instantly view user assets during calls, which has reduced average resolution time and improved customer satisfaction scores.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info