Likelihood to Recommend PTP selected the OpsRamp platform to replace its legacy IT Operations Management (ITOM) solution, and PTP has now been using the OpsRamp solution for eight years. By implementing OpsRamp’s modern ITOM solution and leveraging the benefits of AIOps to improve service delivery to its clients, PTP can holistically monitor and manage on-premises network and data center infrastructures, as well as cloud resources and virtual firewalls.
Read full review Ideal for a complex organization with requirements to build very complex reports. Especially useful for organizations that already have numerous Oracle products and need to pull information from them. This tool works best when plugged in with other Oracle tools and databases. If you're a larger company, and/or if you're managing a lot of data, Oracle IT Analytics Cloud Service is the perfect tool to manage your Oracle deployment. It provides a number of different options for intelligent analysis while not being too overwhelming to manage. Companies that want a robust tool to manage all data and present it in a visually appealing way to users will greatly benefit from this tool. The tool is very customizable and can be tailored to meet the needs of different users.
Read full review Pros Infrastructure and application monitoring. Infrastructure and application alerting. Automated patching. ITSM tools. Read full review It helps in the detection and elimination of security threats. It enables us to detect and resolve IT issues before they impact the end users. It provides automatic diagnostics. It improves the efficiency of operations and productivity. Read full review Cons Self Service Portal for cloud deployments. Stabilization on existing ticketing systems. Cloud resource deployments by integrating OpsRamp with cloud. Read full review There's a pretty steep learning curve that needs to be overcome in order to properly deploy this tool. So, unless you're a seasoned IT administrator, you may have a fair amount of homework to do. Implementation and maintenance of this takes a bucket of consulting hours from outside consultants to come in and set up the tool and regularly maintain it, in the long run, this could be costly. The dashboard is not as easy to set up as I would like, however, after setup it will serve your purpose in the best possible way. You may not be able to find out how some data related to another and you can create a report that you think has all the details you need, but it comes up blank because the data really is not connected. There aren't enough self-learning materials available like tutorials and how-to videos. I would like to have access to more e-tutorials from inside the tool. A steep learning curve for most. It would be nice to have a robust learning portal within the application where users can access self-learning material directly from the application and step to spet guides on how to perform different tasks. Does not provide the ease of adding additional data sources without lots of complications. Even though it can handle large data sets, rendering of reports can take a fairly long time if the parameter set is large. For some time it seems like processing takes a bit of time when large data sets are being used. This is not the case with other competing tools. Read full review Usability It's a good and user friendly tool.
Read full review Support Rating OpsRamp has been there to support us. They were very helpful during migration and integration to our new ITSM platform.
Read full review Alternatives Considered Oracle Analytics Cloud is an enterprise solution and can't be compared apple-to-apple with a data visualization tool like
Tableau . This is not the same use at all. Before selecting Oracle Analytics Cloud, it is most important to consider the data you are looking to collect and how you plan to visualize it. Other tools like
Tableau and
microstrategy feel smoother to work with, have better UI's and are quicker when processing data. It is also important to think through how you will use the data across your organizations. Can have a steep learning curve but once you are well trained on this tool, the possibilities are endless. The tool is highly customizable and will generate what you design it to generate. If you are having issues with reports and analytics, it is most likely due to data quality issues. Oracle Analytics Cloud also benefits by adding Essbase in it, to perform multi-dimensional analytics.
Read full review Contract Terms and Pricing Model Pricing is very economical. You pay for monitoring and alerting, but you get a full suite of tools for the same price for free (including, Patching, ITSM, CMDB, and change management) - Good package for cheaper.
Read full review Professional Services Technical support is appreciable. We have dedicated customer relations managers to check and see the improvement of the tool and its flaws. Sometimes, we get to interact with CMO of the organization asking our feedback and suggestions. Not every organization does that.
Read full review Return on Investment 90% alert reduction. 70% of manual, routine IT. Processes now automated. 50% increase in team. Efficiency and productivity. Read full review Reduced security threats. Saves time taken in fixing issues. Read full review ScreenShots