OpsRamp vs. SolarWinds Observability

PTP selected the OpsRamp platform to replace its legacy IT Operations Management (ITOM) solution, and PTP has now been using the OpsRamp solution for eight years. By implementing OpsRamp’s modern ITOM solution and leveraging the benefits of AIOps to improve service delivery to its clients, PTP can holistically monitor and manage on-premises network and data center infrastructures, as well as cloud resources and virtual firewalls.

Incentivized

For mid-market and larger, HCO provides a highly available single pane of glass. The user and group management provides a granular ability to deploy to the various areas of the support and engineering teams. Integration to ITSM platforms ensures that information from the platform flows in real time to the right people.

Incentivized

• Infrastructure and application monitoring.
• Infrastructure and application alerting.
• Automated patching.
• ITSM tools.

Incentivized

• unlimited APEs included
• all modules under one platform
• overall cost savings when compared to buying multiple APEs and modules, NetFlow NCM, Ipam, etc.

Incentivized

• Self Service Portal for cloud deployments.
• Stabilization on existing ticketing systems.
• Cloud resource deployments by integrating OpsRamp with cloud.

Incentivized

• Please fix the time zones issue. Events are in UTC, Charts in the user's Local Time, Alerts come in through with Main Server timestamp - it's all over the place & it's been like that for so long. We are a large corp, the teams span time zones and trying to work with teams across the globe is made so difficult by this.
• The inability to ingest the tags from AWS Cloud watch and the countless posts / feature requests on thwack complaining about this that just get ignored. It's such a basic feature of Cloud & I don't want to have to own a different product to use such an fundamental part of cloud.
• Maintenance Windows - why can we not set a reoccurring window from the web ui in 2022?
• SAM - Manage applications, why is there no search bar to filter through applications. When you scale out to enterprise size this is so annoying trying to guess which page to land on to find the application / device I'm looking for.
• http://hostname/Orion/APM/Admin/Applications/Default.aspx
• Half baked features being released - Log Analyzer shipped with no resources for the node details page. The Free version from 2016 had more available in it.

Incentivized

It's a good and user friendly tool.

Incentivized

- decent ease of use - good training materials - good documentation - acceptable level of expected knowledge

Incentivized

OpsRamp has been there to support us. They were very helpful during migration and integration to our new ITSM platform.

Incentivized

Solarwinds has the best overlap of the two others I've mentioned - the other two tools (Datadog and Dynatrace) are great in their own way but Solarwinds is just good at everything; if I had to pick one tool of the above, it would be Solarwinds for the compatibility and ease of use, the other tools are more focused on being great at certain things while Solarwinds is the jack of all trades.

Incentivized

• 90% alert reduction.
• 70% of manual, routine IT.
• Processes now automated.
• 50% increase in team.
• Efficiency and productivity.

Incentivized

• Helps us maintain application availability
• Helps us shorten unplanned downtime
• Provides these benefits at a fair price

Incentivized