What users are saying about
12 Ratings
4 Ratings
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Score 7.2 out of 100
12 Ratings
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Score 8 out of 100

Likelihood to Recommend

Optimal Workshop

Optimal Workshop is great for UX testing for those with a budget to do so. This may be a little on the expensive side for smaller businesses, but definitely not anything crazy expensive. The insights that you get out of these tests are invaluable and can be the difference between launching a site and succeeding/failing.
Meredith Walter | TrustRadius Reviewer

SessionCam

SessionCam is well suited if a client is using Google Analytics and Google Optimize but wants to understand more qualitatively how users interact on their platforms. Also for an automated way to check user sessions that struggle or abandon.
Amin Shawki | TrustRadius Reviewer

Pros

Optimal Workshop

  • Usually, data collection is quick.
  • It's cheaper than other tools, but the quality of participants and data is questionable.
Anonymous | TrustRadius Reviewer

SessionCam

  • They provide a customer struggle score, which predicts the severity of the experience in the recording or page based on recordings. It's not exact but helps to narrow down the mass of data.
  • Recording tool is easy to use, fast-forward, skip ahead/backward, etc.
  • Consulting hours are helpful for a third-party audit.
Anonymous | TrustRadius Reviewer

Cons

Optimal Workshop

  • UI - It is a very basic tool, and emphasis is on functionality rather than design. They do allow some areas (like color and a logo) to be customized.
  • Integrations - It would be handy to have this data tie into other systems. However, it is pretty unique, so most systems would not have a way to organize this data our of the box
Anonymous | TrustRadius Reviewer

SessionCam

  • It would be great if the tool had ways to quantify more specific observations
  • The struggle is a new tool that will take some time to improve as it is a logarithm and it is learning itself
  • The reporting facility is not very easy to understand and it might be able to provide more than what is visible
  • The sessions do not record third party tools like live chat, surveys, etc
Debora Ramos | TrustRadius Reviewer

Support Rating

Optimal Workshop

Optimal Workshop 4.5
Based on 2 answers
No support for customers. It takes them days to get back to you. They never follow-up. They blame customers for their lack of documentation, and don't make things right when customers have a poor experience.
Anonymous | TrustRadius Reviewer

SessionCam

SessionCam 8.0
Based on 2 answers
Very good support and super helpful implementation specialists.
Amin Shawki | TrustRadius Reviewer

Alternatives Considered

Optimal Workshop

Optimal Workshop was the best tool that provided just what we needed and not anything more. The price point was also perfect for us as it provided room to try it out and then jump into a bigger package
Meredith Walter | TrustRadius Reviewer

SessionCam

SessionCam at the time of our evaluation seemed to offer a much more comprehensive set of functionality than the others to help narrow down the bugs and potential issues. It also offers consulting hours, which helps a small team like ours tremendously to find the actual issues and provide us with objective feedback, and keep us up-to-date with best practices. Unless you have a dedicated CRO person on your team in a larger company whose sole responsibility is to identify issues, it is difficult to fully utilize these tools without consulting hours because there is simply so much data.
Anonymous | TrustRadius Reviewer

Return on Investment

Optimal Workshop

  • Optimal Workshop has had a positive impact on investigating information architecture on several websites.
  • Optimal Workshop has helped investigated the labeling on several websites.
  • Optimal Workshop has also support in the investigation of UX in navigations.
Sarah O'Donnell | TrustRadius Reviewer

SessionCam

  • From this tool we can generate a hypothesis for A/B testing giving us the ability to gain more conversions without the risk of losing them
  • It's a great tool to give evidence to facts
  • Understanding the issues helps us with understanding the urgency of fixing them
Debora Ramos | TrustRadius Reviewer

Screenshots

Optimal Workshop

Pricing Details

Optimal Workshop

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SessionCam

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

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