What users are saying about
110 Ratings
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Score 8.5 out of 100
2 Ratings
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Score 4 out of 100

Likelihood to Recommend

Oracle CRM On Demand

I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
Rose Kipkemoi | TrustRadius Reviewer

Talisma Social CRM

If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Oracle CRM On Demand
8.7
Talisma Social CRM
5.6
Customer data management / contact management
Oracle CRM On Demand
9.3
Talisma Social CRM
8.0
Workflow management
Oracle CRM On Demand
8.9
Talisma Social CRM
6.0
Territory management
Oracle CRM On Demand
9.3
Talisma Social CRM
6.0
Opportunity management
Oracle CRM On Demand
9.2
Talisma Social CRM
4.0
Integration with email client (e.g., Outlook or Gmail)
Oracle CRM On Demand
9.0
Talisma Social CRM
3.0
Contract management
Oracle CRM On Demand
7.8
Talisma Social CRM
4.0
Quote & order management
Oracle CRM On Demand
8.5
Talisma Social CRM
5.0
Interaction tracking
Oracle CRM On Demand
8.3
Talisma Social CRM
9.0
Channel / partner relationship management
Oracle CRM On Demand
8.2
Talisma Social CRM
5.0

Customer Service & Support

Oracle CRM On Demand
8.4
Talisma Social CRM
4.7
Case management
Oracle CRM On Demand
8.5
Talisma Social CRM
3.0
Call center management
Oracle CRM On Demand
8.7
Talisma Social CRM
5.0
Help desk management
Oracle CRM On Demand
8.1
Talisma Social CRM
6.0

Marketing Automation

Oracle CRM On Demand
8.9
Talisma Social CRM
4.0
Lead management
Oracle CRM On Demand
8.9
Talisma Social CRM
5.0
Email marketing
Oracle CRM On Demand
8.8
Talisma Social CRM
3.0

CRM Project Management

Oracle CRM On Demand
8.7
Talisma Social CRM
6.0
Task management
Oracle CRM On Demand
8.3
Talisma Social CRM
7.0
Billing and invoicing management
Oracle CRM On Demand
9.6
Talisma Social CRM
4.0
Reporting
Oracle CRM On Demand
8.2
Talisma Social CRM
7.0

CRM Reporting & Analytics

Oracle CRM On Demand
8.4
Talisma Social CRM
5.7
Forecasting
Oracle CRM On Demand
8.7
Talisma Social CRM
5.0
Pipeline visualization
Oracle CRM On Demand
8.6
Talisma Social CRM
3.0
Customizable reports
Oracle CRM On Demand
7.9
Talisma Social CRM
9.0

Customization

Oracle CRM On Demand
8.4
Talisma Social CRM
6.3
Custom fields
Oracle CRM On Demand
8.9
Talisma Social CRM
9.0
Custom objects
Oracle CRM On Demand
8.1
Talisma Social CRM
8.0
Scripting environment
Oracle CRM On Demand
7.9
Talisma Social CRM
3.0
API for custom integration
Oracle CRM On Demand
8.7
Talisma Social CRM
5.0

Security

Oracle CRM On Demand
9.4
Talisma Social CRM
5.5
Single sign-on capability
Oracle CRM On Demand
9.0
Talisma Social CRM
2.0
Role-based user permissions
Oracle CRM On Demand
9.8
Talisma Social CRM
9.0

Social CRM

Oracle CRM On Demand
9.8
Talisma Social CRM
4.0
Social data
Oracle CRM On Demand
9.8
Talisma Social CRM
5.0
Social engagement
Oracle CRM On Demand
9.9
Talisma Social CRM
3.0

Integrations with 3rd-party Software

Oracle CRM On Demand
8.6
Talisma Social CRM
3.5
Marketing automation
Oracle CRM On Demand
8.5
Talisma Social CRM
4.0
Compensation management
Oracle CRM On Demand
8.7
Talisma Social CRM
3.0

Platform

Oracle CRM On Demand
9.3
Talisma Social CRM
4.0
Mobile access
Oracle CRM On Demand
9.3
Talisma Social CRM
4.0

Pros

Oracle CRM On Demand

  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
Michelle Prand | TrustRadius Reviewer

Talisma Social CRM

  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
Anonymous | TrustRadius Reviewer

Cons

Oracle CRM On Demand

  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
Cristian Bodnarasec | TrustRadius Reviewer

Talisma Social CRM

  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
Anonymous | TrustRadius Reviewer

Usability

Oracle CRM On Demand

Oracle CRM On Demand 9.0
Based on 1 answer
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
Rose Kipkemoi | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Implementation Rating

Oracle CRM On Demand

Oracle CRM On Demand 10.0
Based on 1 answer
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
Michelle Prand | TrustRadius Reviewer

Talisma Social CRM

No score
No answers yet
No answers on this topic

Alternatives Considered

Oracle CRM On Demand

Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
Anonymous | TrustRadius Reviewer

Return on Investment

Oracle CRM On Demand

  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
Anonymous | TrustRadius Reviewer

Talisma Social CRM

  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
Anonymous | TrustRadius Reviewer

Pricing Details

Oracle CRM On Demand

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Talisma Social CRM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Rating Summary

Likelihood to Recommend

Oracle CRM On Demand
8.1
Talisma Social CRM
4.0

Usability

Oracle CRM On Demand
9.0
Talisma Social CRM

Implementation Rating

Oracle CRM On Demand
10.0
Talisma Social CRM

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