Oracle CRM On Demand vs. Talisma Social CRM

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Oracle CRM On Demand
Score 8.3 out of 10
N/A
The basis of this offering is the Market2Lead product that Oracle acquired in 2010. It has now been fully integrated with Oracle's On Demand CRM product and is a full-featured marketing automation product with features from lead management and nurturing, to measuring marketing ROI.N/A
Talisma Social CRM
Score 4.0 out of 10
N/A
Talisma Social CRM is a customer relationship management (CRM) software with features such as customer retention, targeted marketing campaigns, and social media monitoring and listening.N/A
Pricing
Oracle CRM On DemandTalisma Social CRM
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
Oracle CRM On DemandTalisma Social CRM
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Oracle CRM On DemandTalisma Social CRM
Top Pros
Top Cons
Features
Oracle CRM On DemandTalisma Social CRM
Sales Force Automation
Comparison of Sales Force Automation features of Product A and Product B
Oracle CRM On Demand
8.8
10 Ratings
10% above category average
Talisma Social CRM
5.6
1 Ratings
34% below category average
Customer data management / contact management9.410 Ratings8.01 Ratings
Workflow management8.99 Ratings6.01 Ratings
Territory management9.49 Ratings6.01 Ratings
Opportunity management9.310 Ratings4.01 Ratings
Integration with email client (e.g., Outlook or Gmail)9.07 Ratings3.01 Ratings
Contract management7.79 Ratings4.01 Ratings
Quote & order management8.59 Ratings5.01 Ratings
Interaction tracking8.39 Ratings9.01 Ratings
Channel / partner relationship management8.38 Ratings5.01 Ratings
Customer Service & Support
Comparison of Customer Service & Support features of Product A and Product B
Oracle CRM On Demand
8.5
9 Ratings
9% above category average
Talisma Social CRM
4.7
1 Ratings
49% below category average
Case management8.59 Ratings3.01 Ratings
Call center management8.79 Ratings5.01 Ratings
Help desk management8.19 Ratings6.01 Ratings
Marketing Automation
Comparison of Marketing Automation features of Product A and Product B
Oracle CRM On Demand
8.8
9 Ratings
11% above category average
Talisma Social CRM
4.0
1 Ratings
65% below category average
Lead management8.99 Ratings5.01 Ratings
Email marketing8.88 Ratings3.01 Ratings
CRM Project Management
Comparison of CRM Project Management features of Product A and Product B
Oracle CRM On Demand
8.7
9 Ratings
12% above category average
Talisma Social CRM
6.0
1 Ratings
25% below category average
Task management8.38 Ratings7.01 Ratings
Billing and invoicing management9.78 Ratings4.01 Ratings
Reporting8.38 Ratings7.01 Ratings
CRM Reporting & Analytics
Comparison of CRM Reporting & Analytics features of Product A and Product B
Oracle CRM On Demand
8.4
9 Ratings
8% above category average
Talisma Social CRM
5.7
1 Ratings
30% below category average
Forecasting8.79 Ratings5.01 Ratings
Pipeline visualization8.69 Ratings3.01 Ratings
Customizable reports8.09 Ratings9.01 Ratings
Customization
Comparison of Customization features of Product A and Product B
Oracle CRM On Demand
8.4
10 Ratings
7% above category average
Talisma Social CRM
6.3
1 Ratings
22% below category average
Custom fields8.910 Ratings9.01 Ratings
Custom objects8.110 Ratings8.01 Ratings
Scripting environment8.08 Ratings3.01 Ratings
API for custom integration8.79 Ratings5.01 Ratings
Security
Comparison of Security features of Product A and Product B
Oracle CRM On Demand
9.4
10 Ratings
11% above category average
Talisma Social CRM
5.5
1 Ratings
42% below category average
Single sign-on capability9.08 Ratings2.01 Ratings
Role-based user permissions9.910 Ratings9.01 Ratings
Social CRM
Comparison of Social CRM features of Product A and Product B
Oracle CRM On Demand
9.9
6 Ratings
28% above category average
Talisma Social CRM
4.0
1 Ratings
60% below category average
Social data9.86 Ratings5.01 Ratings
Social engagement9.96 Ratings3.01 Ratings
Integrations with 3rd-party Software
Comparison of Integrations with 3rd-party Software features of Product A and Product B
Oracle CRM On Demand
8.6
9 Ratings
15% above category average
Talisma Social CRM
3.5
1 Ratings
72% below category average
Marketing automation8.59 Ratings4.01 Ratings
Compensation management8.88 Ratings3.01 Ratings
Platform
Comparison of Platform features of Product A and Product B
Oracle CRM On Demand
9.3
7 Ratings
20% above category average
Talisma Social CRM
4.0
1 Ratings
62% below category average
Mobile access9.37 Ratings4.01 Ratings
Best Alternatives
Oracle CRM On DemandTalisma Social CRM
Small Businesses
FollowUp CRM
FollowUp CRM
Score 9.5 out of 10
FollowUp CRM
FollowUp CRM
Score 9.5 out of 10
Medium-sized Companies
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
Enterprises
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
SAP Business ByDesign
SAP Business ByDesign
Score 7.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Oracle CRM On DemandTalisma Social CRM
Likelihood to Recommend
8.2
(11 ratings)
4.0
(1 ratings)
Usability
9.0
(1 ratings)
-
(0 ratings)
Implementation Rating
10.0
(2 ratings)
-
(0 ratings)
User Testimonials
Oracle CRM On DemandTalisma Social CRM
Likelihood to Recommend
Oracle
I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.
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Talisma Corporation
If your company has a lot of data and needs a way to parse through it on a regular basis, Talisma is the software for you. If you want an easy to use system that has pretty graphics and a great user interface, look at other tools to see if you can find a better one.
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Pros
Oracle
  • Application customization is a key strength. We can create custom home page experiences for each type of user, customize object layouts to change dynamically depending on object type, and create an embedded sales process unique to our organization that helps facilitate the user through the process by specifying required fields dependent on what stage of the process they are in. The ability to customize goes directly to the success of user adoption - the fact that we can customize layouts and processes to support our internal business processes helps users make the most of the system.
  • Robust Reporting. The reporting and data warehouse capabilities are excellent. We have thousands of custom reports delivered in a number of ways - on home pages, on dashboards, on demand through the reporting menu, and on custom web tabs. These reports range from simple lists to complex multi-object analyses.
  • Ability to get data in and get data out. CRMOD makes it very easy to import data into any object. This is helpful for importing lists or making mass changes. Exporting data is equally easy, both from an administrator standpoint and for the user. Users can display a list or do a custom advanced search and then easily export the data to Excel without any admin help. They can also export from any report, which is helpful when sales data needs to be combined with other financial data in a larger analysis.
  • The system's workflow capabilities allow us to improve field validation, send important notifications, and enforce business process requirements.
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Talisma Corporation
  • Tracks information.
  • Sorts and categorizes data.
  • A lot of flexibility.
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Cons
Oracle
  • A scripting mechanism is needed to customize the data entry forms. As any data driven system, Oracle CRM on demand is as reliable as its data is. Having sales people entering and maintaining the data you have to make sure they are doing that and not cutting corners. One way to do that is to enforce the business requirements in the entry forms.
  • User interface / user experience definitely can and should be improved.
  • It needs a way to send automatic reports on a schedule via email.
  • Support: as usual the Oracle support tends to be tedious and lengthy.
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Talisma Corporation
  • Not easy to use.
  • Takes a lot of time to understand the basics.
  • Issues with data and lists.
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Usability
Oracle
Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
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Talisma Corporation
No answers on this topic
Implementation Rating
Oracle
With the right partner Oracle CRM On Demand can be implemented very quickly and seamlessly.
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Talisma Corporation
No answers on this topic
Alternatives Considered
Oracle
Oracle app is more available on different mobile devices, Microsoft Dynamics has only Windows and Android but Oracle has both web-based, Mac, IOS. Social CRM feature is another one that Microsoft Dynamics doesn't provide. On the other hand, Microsoft Dynamics provides offline line access. Also, Oracle integrations fit our needs better. Also Ticketing system support is better.
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Talisma Corporation
Talisma is a little behind the times compared to the other competition on the market. It has most of the tools to be successful, but it takes some deep diving into the software to figure out exactly how to use each of these tools to get the job done on a daily basis.
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Return on Investment
Oracle
  • A single platform for tracking, reporting, and control of all data and clients records
  • Manageable outsourcing for development and support functions for the applications we need to use.
  • Lots of integration opportunities, and covers all information gaps and inconsistencies caused by human errors.
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Talisma Corporation
  • Positive: It has helped find new leads.
  • Positive: It has helped run reports.
  • Negative: It has taken a lot of time to manage.
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ScreenShots