Advanced reporting and forecasting with Oracle CRM on demand
June 27, 2018

Advanced reporting and forecasting with Oracle CRM on demand

Rose Kipkemoi | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with Oracle CRM On Demand

Oracle CRM On Demand is used by our organization to track sales and leads, marketing campaigns, synchronizing contacts, emails, Calender's and minimize the cost of operations. As a News reporter, I use Oracle CRM On Demand to monitor marketing campaigns. We have been able to do email marketing swiftly using this cloud software. Oracle CRM on demand is used across our organization.

Pros

  • Track sales
  • Track leads and opportunities
  • It integrates well with other Oracle solutions
  • Easy to use and install

Cons

  • Requires trained personnel
  • High learning curve
  • Sometimesit makes my computer slow
  • We have been able to track customer engagements
  • Proper management of customer data
  • Increased sales overtime due to demand of more news.
I think it is well suited for organizations which are large with a lot of users so as to be able to minimize the cost of operations. Also, the organization which interacts mostly with customers can use Oracle CRM on demand.

Oracle CRM On Demand Feature Ratings

9.4
Customer data management / contact management
9
Workflow management
10
Territory management
10
Opportunity management
8
Integration with email client (e.g., Outlook or Gmail)
9
Contract management
10
Quote & order management
10
Interaction tracking
10
Channel / partner relationship management
9
9.3
Case management
9
Call center management
10
Help desk management
9
10.0
Lead management
10
Email marketing
10
9.3
Task management
10
Billing and invoicing management
9
Reporting
9
8.7
Forecasting
9
Pipeline visualization
9
Customizable reports
8
9.3
Custom fields
9
Custom objects
9
Scripting environment
9
API for custom integration
10
9.5
Role-based user permissions
10
Single sign-on capability
9
10.0
Social data
10
Social engagement
10
9.0
Marketing automation
9
Compensation management
9
10.0
Mobile access
10

Using Oracle CRM On Demand

Compared to other competitors I find it very easy to use and learn .It has been helpful in our organisation and we have been able to manage our projects and operations well without interference.
ProsCons
Like to use
Easy to use
Well integrated
Consistent
Quick to learn
Feel confident using
Requires technical support
Lots to learn
  • Customer data nanagement
  • Custom objects and reports
  • Social media
  • Lead management
Yes - It is easy to use and install on mobile. The user interface is user-friendly and I recommend for use.

Comments

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