Oracle CRM Makes Everyone's Life Easier
October 27, 2017
Oracle CRM Makes Everyone's Life Easier
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle CRM
The Oracle CRM is the basis of how we do business. We use this because it has been the most effective way to integrate our existing platforms (i.e. Salesforce). We use Salesforce throughout the entire organization. Sales is not the only function of business that uses Oracle. We also have our Product Managers use it to monitor inflow/outflow of inventory, orders shipped, cost analysis, price comparison, etc.
- Oracle CRM is not just for a Sales department. It is best used throughout a multitude of different departments to survey performance, customers, and opportunities.
- It provides you with a database of your entire business, analytical ratios of performance, overall financial analysis too. Sales reps spend the bulk of their time in this program reviewing revenue for orders from customers, adjusting costs to obtain the most updated cost of each product, and sending packages in/out of our warehouses.
- The functionality used to be very slow when updating the calendar to adjust for weeks, months, years, etc. Data is pulled in from everything (i.e. all of your customers). Therefore, it takes a lot of time to gather everything. This is most likely why the program would freeze. However, it has been improved more and more each time.
- The downfall could be if this program shuts down, we cannot service our customers. It puts a lot of strain on the company if there are any maintenance requests that are done during the work hours (this is very uncommon).
- This software can display in real-time when an order is submitted, received, fulfilled, and shipped out. We are able to know within the week of what new orders came in and how effective we are being from targeting specific regions of the nation.
It is easily integrated. Because of this we are able to adapt to this program quickly since it is connected to our other CRM. Ultimately, it is about having a proper way to track our customers to service all of their needs. This creates an organized approach and can be custom to each sales reps needs.