Trust me, you'll be happier with Oracle CRM
February 15, 2018
Trust me, you'll be happier with Oracle CRM
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with Oracle CRM
My department dealt primarily with customer acquisition and sales and so we were using Oracle CRM to track opportunities as well as document the sales process along the way. Several higher management individuals would also use it to check on the status of different leads, but it was primarily used by our team. It definitely helped keep interactions in check as well as provided a clear cut arena for communicating with others in our department about the sales process.
- Several of our members were not familiar with various IT functions within CRM prior to working with it and so they were able to develop a working knowledge of IT pretty quickly afterwards.
- It has a familiar feel to it as it allows users to work the data into a spreadsheet type layout with pivot tables and graphs and so it is quick to adopt.
- Customization is great with a working knowledge of HTML, which isn't too hard to learn. You can really adapt CRM to any needs stylistically or content wise.
- If you have too large of a file with many tables or data, it will definitely slow things down. To be expected, but this is something that could be worked on.
- Much easier for us to track sales leads as we have had almost universal adoption and continued user interaction with the program as opposed to our previous tool, Salesforce. CRM has likely cut back on many hours of calls and check-ups with its easy to use system.
- Customer feedback has been much improved as we are able to track any areas that need additional focus and address them immediately.
Salesforce does not have the same level of user friendliness or organization that Oracle CRM does. Oracle CRM has much more flexibility and allows for more freedom in reporting and displaying sales data.