Oracle Digital Assistant vs. salevant.ai

As mentioned in pros and cons, it depends on the use cases. Most of the normal chatbot use cases can be handled by ODA. If you want to build a chatbot with menu style or conversation style (it is not straight forward but it can be done), ODA can be perfect. If use cases are to also include AI with emotional intelligence to make conversational more interactive and also be able to detect through AI engine automatically what a person would like to do or perform or ask, then ODA may not fit for it. If you also are looking for virtual agents through tighter IVR integration then ODA may not be right. There are a few limitations around the number of words in the text to voice feature.

Incentivized

The best scenerio is the customer support teams and the internal knowledge base of the organisation using salevant.ai once trained on the organisations knowledge repository any one can question it about any information they need about the organisation or about any policy or framework they do not know or need to understand.

• Oracle AI processes natural language well and the conversations pick a good flow.
• It recognizes pattern of behavior for more refined results with each implementation under machine learning.

Incentivized

• Rapid answering
• MUltilingual support
• Instant training
• Live call encyption

• Our clients have reported that upon integration with Siri for voice commands, the results are pretty obvious (basic) Nd the conversation is unnatural.
• The languages it supports are very limited.

Incentivized

• Processing time
• document processing time

salevant.ai has resolved our multiple problems at the same time it manages our good customer relations and handles queries of sales and serving folks.

I selected Oracle Digital Assistant against all other digital assistant platforms as this platform works like a charm with any Oracle application. It integrates well with Oracle Integration Cloud. The new beta version has an inbuilt conversation builder which can be used to build conversation without the YAML code.

Incentivized

• We've had a good integration with our existing databases and applications.
• Our customers are crypto traders and we've had more engagement with them, which means a lot to us.

Incentivized

• good ROI almost doubled customer satisfaction rate