Oracle Integration (OIC) vs. Zendesk Sunshine Conversations

Oracle Process Cloud is suited for medium-sized companies and up who want to create applications that can automate tasks without the need of recruiting more software developers. With a couple hours of training, any member of the organization's business team will be well-equipped with all of the knowledge that is needed to use Oracle Process Cloud effectively. If your IT team is large and able to take upon the task of making the given application, then something like Oracle BPM is a better solution.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Is a cost-effective platform that will help you to have a better communication with your customers and users. Easy to integrate with most common platforms with key reporting features if you care for customer experience. In terms of compliance, does a great job on the ability to check customer data and where is stored, for GDPR this was a key feature.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• New enhanced activities that are targeted to reduce the integration pain. For example, file stage activity reduces the pain of chunking the input file while sending and mapping the data to the target application. Stage activity takes care of it automatically for the customer. Similarly, recommendation on the mapper is a huge plus for people looking for common integration.
• There are around 50 adapters available including dedicated out of the box application adapters and generic technologies adapters on OICS. The best part of these application adapters is that they are designed considering LOB users. Most of the time integration implementor does not require, application knowledge to perform the integration. OICS has some of Oracle Cloud applications adapters which make integration much easier may not be available in other integration platforms.
• Inbuilt diagnostic dashboard and error hospital makes this product lucrative. OICS also comes with integrated Process Cloud and Visual Builder at the same cost. the customer can have seamless integration with Apiary and SSI on demand.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Connects all customer data
• Easy to connect
• Easy to use reporting

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Currently, it is not retaining the logs for more than 3 days, which it needs to address.
• We also need some functionality inside the interface to re-push the same transaction again so that it will be helpful while testing and fixing the issue.
• Also, some log errors are not giving the correct details. Oracle needs to rectify those.

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Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Support for special characters (ñ and accents)
• Better integration with exsiting tickets in ZenDesk
• Android App is lacking
• Support for mobile browsers
• Support for iOS devices

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The team is proactive and takes the issue up for resolution, they follow continuous development and release.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The nearest thing I have used to OIC is UiPath, as it is often used as a tool to integrate software together. However, it is much more suited to legacy software which have little to no API endpoints. If the infrastructure already exists I understand why people use RPA for integration, however for when API's are easily accessible and you're using Oracle tools, OIC is better.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

First and foremost, we are able to send responses quicker. In the past, a team member had to go out every morning and share queries. That meant we would take almost 24 hours to respond. Now with Zendesk Sunshine, we had automated the conversations.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• The modern and advanced analytical abilities in Oracle Process Cloud are also a missing element that should be catered to.
• This tool is used greatly for IT departments at a lower level with some very basic and limited access for general employees only.
• Oracle Process Cloud has many advantages like it offers some very great and scalable solutions.
• I find Oracle Process Cloud pretty straightforward and easy as compared to the different options available. Lastly, I think that as it is just one platform, managing the Oracle Process Cloud is pretty easy too.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

• Overall I have great experience with Zendesk Sunshine Conversations

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info