Oracle IT Service Management Suite vs. Spiceworks Help Desk
Oracle IT Service Management Suite vs. Spiceworks Help Desk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Oracle IT Service Management Suite | N/A | Oracle ITSM suite for enterprises was a suite of tools for managing, tracking, and servicing IT based on the Siebel HelpDesk. The suite is now End of Life, Oracle no longer offers the suite for sale. | N/A | |
Spiceworks Help Desk | N/A | Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based… | N/A |
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Editions & Modules | No answers on this topic |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
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Oracle IT Service Management Suite | Spiceworks Help Desk | |
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Incident and problem management |
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Change management |
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Self Help Community |
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Multi-Channel Help |
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Oracle IT Service Management Suite | Spiceworks Help Desk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Ivanti Neurons for ITSM Score 9.1 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Oracle IT Service Management Suite | Spiceworks Help Desk | |
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Likelihood to Recommend | 6.0 (1 ratings) | 8.8 (82 ratings) |
Likelihood to Renew | - (0 ratings) | 10.0 (29 ratings) |
Usability | - (0 ratings) | 8.6 (8 ratings) |
Availability | - (0 ratings) | 10.0 (3 ratings) |
Performance | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.7 (26 ratings) |
Implementation Rating | - (0 ratings) | 10.0 (7 ratings) |
Product Scalability | - (0 ratings) | 10.0 (1 ratings) |
Oracle IT Service Management Suite | Spiceworks Help Desk | |
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Likelihood to Recommend | Oracle | Spiceworks Ziff Davis |
Pros | Oracle | Spiceworks Ziff Davis |
Cons | Oracle | Spiceworks Ziff Davis |
Likelihood to Renew | Oracle No answers on this topic | Spiceworks Ziff Davis |
Usability | Oracle No answers on this topic | Spiceworks Ziff Davis |
Reliability and Availability | Oracle No answers on this topic | Spiceworks Ziff Davis |
Support Rating | Oracle No answers on this topic | Spiceworks Ziff Davis |
Implementation Rating | Oracle No answers on this topic | Spiceworks Ziff Davis |
Alternatives Considered | Oracle No answers on this topic | Spiceworks Ziff Davis |
Return on Investment | Oracle | Spiceworks Ziff Davis |
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