Oracle Java SE vs. ServiceNow App Engine

Oracle Java SE is well suited to long-running applications (e.g. servers). Java Swing (UI toolkit) is now rather outdated, lacking support for modern UI features. JavaFX, the potential replacement for Swing, has now been separated out of Java core. Ideally, there would be a path to migrate a large application incrementally from Swing to JavaFX, but due to different threading models and other aspects, it is difficult. At this point, it is probably better to use an embedded web browser (e.g. JxBrowser) to provide a modern UI in HTML/Javascript and keep just the business logic in Java.

Incentivized

When the solution involved complex workflows and integration with many 3rd party applications, we felt the Now app engine was less appropriate as it could not handle different integrations simultaneously for incident resolution and complaints management. This was well suited and managed by people who don't know basic coding.

Incentivized

• Plenty support built into the tool and IDE like Maven, Ant, Eclipse, IntelliJ.
• Strong object-orientation language and clear project structure.
• Wrapper underlines hardware and memory management so the developers can focus on business and implementation.
• It offers a huge library and framework support from third-parties and the community.

Incentivized

• Perfect tools for easy task management.
• Coordination platform.
• Effective project documentation.

Incentivized

• Commercial Licensing in 2019. Oracle will charge commercial organizations using Java SE for upgrading to the latest bug fixes and updates. Organizations will now need to either limit their implementation of Java SE or may need to drop it altogether.
• Slow Performance. Due to the all of the abstraction of the JVM, Java SE programs take much more resources to compile and run compared to Python.
• Poor UI appearance on all of the major GUI libraries (Swing, SWT, etc.). Through Android Studio, it is easy to get a native look/feel for Java apps, but when it comes to desktops, the UI is far from acceptable (does not mimic the native OS's look/feel at all).

Incentivized

• Improve the UI of the environment
• The left panel in service now is clumsy that can be improved.
• Connect service now with callers email for any notification related to any incident raised.

Incentivized

There are limited use cases where we are just using the service now app engine as of now

Incentivized

The language is fluent and has good support from a number of open source and commercial IDEs. Language features are added every 6 months, although long-term service releases are only available every 3 years. It would be nice if some of the older APIs were depreciated with more pressure to move to the new replacement APIs (e.g. File vs. Path), but transitions to new features are generally well implemented.

Incentivized

overall it's a good software, but I think it could be updated to give it an edge over other platforms

Incentivized

Almost 100% available on time

Incentivized

Java is such a mature product at this point that there is little support from the vendor that is needed. Various sources on the internet, and especially StackOverflow, provide a wealth of knowledge and advice. Areas that may benefit from support is when dealing with complex multithreading issues and security libraries.

Incentivized

They tried their best to resolve our queries every time we contacted them about any technical support

Incentivized

App engine can be used just to process the minimal amount of the data which is being received from the user. We are service now catalogue items or any other data technology.

Incentivized

Chose to go with Java instead of Python or C++ due to the expertise on the ground with the technology, for its ease of integration with our heterogeneous setup of production servers, and for the third party library support which we've found was able to address some challenging aspects of our business problem.

Incentivized

ServiceNow App Engine is best among all the competitors. Its integration is best with Outlook and ERP, its SLA management is best, and very organized filters are very useful. Categorization of tickets is something that is very useful. It's very easy to search the tasks/order with limited keywords and very easy to customize. The best part is we can simply reply on mails using ServiceNow App Engine and keep a proper log of the tickets.

Incentivized

It is scalable but not reliable

Incentivized

• The different versions make it harder to work with other companies where some use newer versions while some use older versions, costing time to make them compatible.
• Licenses are getting to be costly, forcing us to consider OpenJDK as an alternative.
• New features take time to learn. When someone starts using them, everyone has to take time to learn.

Incentivized

• Effective and profitable multiple project management platform.
• The tracking of project activities and contract management the tool is amazing.
• Effective solution of files sharing and easy project comment sharing software.
• Intuitive collaboration solution.

Incentivized