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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Oracle WebLogic Server

    Score7.3 out of 10
    N/AOracle WebLogic Server is a unified and extensible platform for developing, deploying and running enterprise applications, such as Java, for on-premises and in the cloud. WebLogic Server offers a scalable implementation of Java Enterprise Edition (EE) and Jakarta EE.N/A

    Spiceworks Cloud Help Desk

    Score8.2 out of 10
    N/ASpiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management.

    $0

    (free for 1-5 Seats)

    Pricing
    Oracle WebLogic ServerSpiceworks Cloud Help Desk
    Editions & Modules
    No answers on this topic
    Core Plan
    $0
    Premium
    $6
    per month per user
    Offerings
    Pricing Offerings
    Oracle WebLogic ServerSpiceworks Cloud Help Desk
    Free Trial
    NoNo
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Oracle WebLogic ServerSpiceworks Cloud Help Desk
    Considered Both Products
    Oracle
    No answer on this topic
    Spiceworks Ziff Davis
    No answer on this topic
    Key User Insights
    Would buy again
    78%
    Would buy again
    7 Answers
    97%
    Would buy again
    35 Answers
    Delivers good value for the price
    86%
    Delivers good value for the price
    6 Answers
    100%
    Delivers good value for the price
    35 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    9 Answers
    94%
    Happy with the feature set
    34 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    6 Answers
    100%
    Lived up to sales and marketing promises
    27 Answers
    Implementation went as expected
    83%
    Implementation went as expected
    5 Answers
    100%
    Implementation went as expected
    31 Answers
    Features
    Oracle WebLogic ServerSpiceworks Cloud Help Desk
    Application Servers
    Comparison of Application Servers features of Oracle WebLogic Server and Spiceworks Cloud Help Desk
    Feature
    Oracle WebLogic Server
    7.2
    37 Ratings
    10% below category average
    Spiceworks Cloud Help Desk
    -
    Ratings
    IDE support9.033 Ratings00 Ratings
    Security management8.435 Ratings00 Ratings
    Administration and management5.837 Ratings00 Ratings
    Application server performance8.836 Ratings00 Ratings
    Installation5.537 Ratings00 Ratings
    Open-source standards compliance5.525 Ratings00 Ratings
    Incident and problem management
    Comparison of Incident and problem management features of Oracle WebLogic Server and Spiceworks Cloud Help Desk
    Feature
    Oracle WebLogic Server
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.1
    56 Ratings
    1% below category average
    Organize and prioritize service tickets00 Ratings8.855 Ratings
    Expert directory00 Ratings5.548 Ratings
    Subscription-based notifications00 Ratings4.943 Ratings
    ITSM collaboration and documentation00 Ratings9.346 Ratings
    Ticket creation and submission00 Ratings10.055 Ratings
    Ticket response00 Ratings10.054 Ratings
    Self Help Community
    Comparison of Self Help Community features of Oracle WebLogic Server and Spiceworks Cloud Help Desk
    Feature
    Oracle WebLogic Server
    -
    Ratings
    Spiceworks Cloud Help Desk
    9.5
    53 Ratings
    17% above category average
    External knowledge base00 Ratings9.549 Ratings
    Internal knowledge base00 Ratings9.549 Ratings
    Multi-Channel Help
    Comparison of Multi-Channel Help features of Oracle WebLogic Server and Spiceworks Cloud Help Desk
    Feature
    Oracle WebLogic Server
    -
    Ratings
    Spiceworks Cloud Help Desk
    8.7
    53 Ratings
    8% above category average
    Customer portal00 Ratings9.847 Ratings
    IVR00 Ratings4.512 Ratings
    Social integration00 Ratings9.028 Ratings
    Email support00 Ratings10.047 Ratings
    Help Desk CRM integration00 Ratings10.029 Ratings
    Best Alternatives
    Oracle WebLogic ServerSpiceworks Cloud Help Desk
    Small Businesses
    NGINX
    Score9.1 out of 10
    Help Scout
    Score9.3 out of 10
    Medium-sized Companies
    NGINX
    Score9.1 out of 10
    LiveAgent
    Score8.8 out of 10
    Enterprises
    NGINX
    Score9.1 out of 10
    Front
    Score9.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Oracle WebLogic ServerSpiceworks Cloud Help Desk
    Likelihood to Recommend
    7.2
    (44 ratings)
    10.0
    (84 ratings)
    Likelihood to Renew
    9.0
    (1 ratings)
    10.0
    (29 ratings)
    Usability
    7.0
    (4 ratings)
    9.8
    (10 ratings)
    Availability
    -
    (0 ratings)
    10.0
    (3 ratings)
    Performance
    9.0
    (1 ratings)
    8.0
    (1 ratings)
    Support Rating
    6.0
    (1 ratings)
    8.7
    (26 ratings)
    Implementation Rating
    -
    (0 ratings)
    10.0
    (7 ratings)
    Ease of integration
    9.0
    (1 ratings)
    -
    (0 ratings)
    Product Scalability
    -
    (0 ratings)
    10.0
    (1 ratings)
    User Testimonials
    Oracle WebLogic ServerSpiceworks Cloud Help Desk
    Likelihood to Recommend
    Oracle
    If you need to have complex options in place you can count on Weblogic to be a robust Applicational Server you can rely on. But you would need to keep an eye on maintaining the framework updated quite frequently to avoid security breaches and subsequent severe situations. If you don't have other infrastructure for test purposes, I wouldn't advise you on having devs and QA installing this heavy application in their local machines, there are other lightweight solutions that would be a better fit for that.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.
    Incentivized
    Read full review
    Pros
    Oracle
    • The brand relation between Java and WebLogic Application Server usually provides a quicker access to programming features and their availability for the applications deployed.
    • The access to centralized configuration both from console and command line WLST eases the implementation of changes major or not in an organized and expedite way.
    • The maturity of the product is also visible in the available tools provided by the product itself, for both monitoring of resources and alerting for availability and thresholds
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • It helps to multitask, even on the go with the mobile App.
    • We can customize to meet your needs with automated responses, notifications, and templates.
    • Detailed reports allow managers to keep track [of] and analyze data.
    • Allows for a database to store notes helpful for future tickets.
    Incentivized
    Read full review
    Cons
    Oracle
    • Debugging issues has been difficult sometimes, the documentation is too dense and finding the the root cause for an specific issue takes time.
    • The Oracle WebLogic Server console UI feels old and gives a sense of lack of innovation even though it provides so much functionality.
    • I'm not sure if Oracle WebLogic Server supports more modern frameworks, but it feels more like a Java EE specific, maybe there's an opportunity there to appeal to newer application platforms
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • I have always wanted a way to redirect a support request into another IS bin, such as a development task.
    • It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
    • Improved ability to customize the system generated emails to improve the formatting and company branding.
    Incentivized
    Read full review
    Likelihood to Renew
    Oracle
    No answers on this topic
    Spiceworks Ziff Davis
    Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.
    Incentivized
    Read full review
    Usability
    Oracle
    Oracle WebLogic Server has so many features that sometimes it's hard to find the right place to setup things, I think the dated user interface does not help with that either. This has a direct impact when deciding to use it as your application server, you'd need to have the right people and invest the time needed to master it. If you're application justifies it then it will definitely be a great choice in the long run.
    Incentivized
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    Spiceworks Ziff Davis
    Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out
    Incentivized
    Read full review
    Reliability and Availability
    Oracle
    No answers on this topic
    Spiceworks Ziff Davis
    We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.
    Incentivized
    Read full review
    Performance
    Oracle
    Oracle WebLogic Application Server is great at security, performance and features.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    No answers on this topic
    Support Rating
    Oracle
    The Oracle support is not great sometimes. They take a long time and need a lot of data over and over to resolve issues.
    Incentivized
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    Spiceworks Ziff Davis
    Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.
    Incentivized
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    Implementation Rating
    Oracle
    No answers on this topic
    Spiceworks Ziff Davis
    If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth
    Incentivized
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    Alternatives Considered
    Oracle
    I believe the Oracle WebLogic Suite is probably a better all encompassing suite of development tools for the IT department. [It] is probably a bit more expensive than other competitors like Apache Tomcat or NGINX, but is worth the investment if you consider the savings from time to get code into production.
    Incentivized
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    Spiceworks Ziff Davis
    EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.
    Incentivized
    Read full review
    Return on Investment
    Oracle
    • WebLogic Application Server definitely had a positive ROI since all the applications are deployed on a single platform and making maintenance extremely cost effective.
    • Since all major cloud vendors support and maintain WebLogic, it gives us an opportunity to explore possibilities to move the organizational infrastructure on to the cloud without too much effort.
    Incentivized
    Read full review
    Spiceworks Ziff Davis
    • Positive - Allow organizations to implement structured Help Desk procedures.
    • Positive - IT can begin to quantify their tickets and uncover needs within the organization.
    • Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
    • Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.
    Incentivized
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    ScreenShots