TrustRadius

Orbit vs. Higher Logic Vanilla

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Orbit
Score 0.0 out of 10
N/A
Orbit is a community growth platform that scales the impact of companys' communities of users, advocates, and contributors. Orbit aims to help increase revenue and retention, accelerate product adoption, and give each department a holistic view of the member activities they care about. With Orbit, community professionals can: Prioritize valuable interactions: Embrace a new framework for community growth that encourages…
$0
per month flate rate
Higher Logic Vanilla
Score 5.5 out of 10
N/A
Higher Logic Vanilla is a customizable and themable forum software. It can be used for support communities, Q&A Communities and more. There are numerous integrations, including SSO, and connectors to popular software such as Mailchimp, WordPress, Zendesk and Salesforce.N/A
Pricing
OrbitHigher Logic Vanilla
Editions & Modules
Starter
$0
per month flate rate
Growth
$200
per month flate rate
Premium
$1,000
per month flate rate
Enterprise
1000+
per month flate rate
Essential
Contact sales team
Corporate
Contact sales team
Enterprise
Contact sales team
Enterprise Plus
Contact sales team
Offerings
Pricing Offerings
OrbitHigher Logic Vanilla
Free Trial
NoYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsDiscover more about Orbit's transparent pricing at orbit.love/pricing—
More Pricing Information
Community Pulse
OrbitHigher Logic Vanilla
Best Alternatives
OrbitHigher Logic Vanilla
Small Businesses
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Score 7.1 out of 10
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Score 7.1 out of 10
Medium-sized Companies
PowerDMS by NEOGOV
PowerDMS by NEOGOV
Score 7.1 out of 10
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Score 7.1 out of 10
Enterprises
Verint Community
Verint Community
Score 9.9 out of 10
Verint Community
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Score 9.9 out of 10
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User Ratings
OrbitHigher Logic Vanilla
Likelihood to Recommend
-
(0 ratings)
9.0
(10 ratings)
Likelihood to Renew
-
(0 ratings)
10.0
(1 ratings)
Usability
-
(0 ratings)
9.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(1 ratings)
User Testimonials
OrbitHigher Logic Vanilla
Likelihood to Recommend
Orbit
No answers on this topic
Higher Logic
For companies that want to customize almost anything and make the forum look like your site, Vanilla Forums is the one for you. Customization and automation of the data via the API with other systems is more than possible and they serve to be great as a hosting provider, dealing with all the upgrades, deployments and maintenance and threat management well. I would say they might be less turn key for a small application but the fact they have an open source community, the ability to find help and information can lower the barrier of entry for most.
Lou Gallo | TrustRadius Reviewer
Lou Gallo
Team Member
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Pros
Orbit
No answers on this topic
Higher Logic
  • Gamification: The ability to incentivise community members to get involved with ranks and badges is one of the main reasons that we purchased the tool.
  • Support: The Vanilla support team are incredible, often responding to issues very late at night and proactively fixing issues as soon as they occur.
  • Customisation: Vanilla can be completely styled with css allowing us to match it to the branding of the rest of our website.
Verified User
Anonymous
Read full review
Cons
Orbit
No answers on this topic
Higher Logic
  • There are some features I wish Vanilla would implement that could improve ease of use in our specific community, but some of the ideas we have are not necessarily something that would benefit all of the forums that Vanilla works with.
  • In the past, we've had issues with releases breaking some of our specific site features they built for us, but this has improved drastically recently.
Verified User
Anonymous
Read full review
Usability
Orbit
No answers on this topic
Higher Logic
It is very intuitive and simple to operate. Our customers immediately came up with the curve and began contributing content.
Verified User
Anonymous
Read full review
Support Rating
Orbit
No answers on this topic
Higher Logic
They did an amazing job transferring our content from GetSatisfaction. We had almost 100% success in the transfer of 8 years worth of content.
Verified User
Anonymous
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Alternatives Considered
Orbit
No answers on this topic
Higher Logic
From a footprint standpoint, Vanilla has less technical bloat than vbulletin or InVision, and it outdoes Lithium as far as features and service go. The bloat of other services and ability to use new ways of engaging communities such as through Reactions are part of the reason Vanilla was selected. However, the features are better on a couple more seasoned platforms and more equipped to deal with issues and technical problems.
Verified User
Anonymous
Read full review
Return on Investment
Orbit
No answers on this topic
Higher Logic
  • Increased uptime and overall speed in the forum (compared to our previous phpbb solution)
  • Increased usage by users which resulted in a higher pages/session in a short amount of time
James Sweeney | TrustRadius Reviewer
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ScreenShots

Orbit Screenshots

Screenshot of Get an in-depth view of each community member including associated accounts, comments, and activities.Screenshot of Get a holistic view of each organization including company accounts, members, and overview of the latest comments and activities.Screenshot of Report on the metrics that matter most to your organization and share the impact of your community.Screenshot of Prioritize the right activities and actions with notifications.

Higher Logic Vanilla Screenshots

Screenshot of Looks great on any device, including desktop, tablet or mobile device.Screenshot of We offer over 60 plugins that can add functionality to your community.Screenshot of Many different themes to choose from, which you can further customize as you like.Screenshot of You have full access to edit HTML and CSS of your theme, to make any changes you need.