Outlook4Gmail vs. Web+Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Outlook4Gmail
Score 7.9 out of 10
N/A
Outlook4Gmail is an Outlook add-in that helps users perform Google calendars sync with Outlook, as well as contacts and tasks sync. It also syncs Google calendars from multiple Google accounts with Outlook ones. The settings provide opportunities of duplicates check, their elimination and automatic data backup.N/A
Web+Center
Score 8.0 out of 10
Enterprise companies (1,001+ employees)
Web+Center is a suite of open source, web-based help desk applications that run onsite or in the cloud and support all browser-based devices, including PCs, Macs, smart phones and tablets. With access to 100% of the source code, organizations can create the ideal customized solution for their unique business needs for applications such as IT help desk, customer support, asset tracking and facilities management. According to the vendor, community colleges, hospitals, small businesses,…
$25
Per User per Month
Pricing
Outlook4GmailWeb+Center
Editions & Modules
No answers on this topic
Cloud Hosted
$25
Per User per Month
Small business Edition
$400
3 techs license + 1 yr support
Cloud Hosted - Unlimited Techs
$1,000
Per Month [Unlimited Users]
Enterprise Edition
$1,700
10 Tech Enterprise Edition
$6,000
10 techs license + 1 year support
Unlimited tech licenses
$18,000
Unlimited tech license + 1 yr support
Offerings
Pricing Offerings
Outlook4GmailWeb+Center
Free Trial
NoYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
Outlook4GmailWeb+Center
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
Outlook4Gmail
-
Ratings
Web+Center
8.6
2 Ratings
8% above category average
Organize and prioritize service tickets00 Ratings10.02 Ratings
Expert directory00 Ratings7.01 Ratings
Subscription-based notifications00 Ratings7.01 Ratings
ITSM collaboration and documentation00 Ratings7.42 Ratings
Ticket creation and submission00 Ratings10.02 Ratings
Ticket response00 Ratings10.02 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
Outlook4Gmail
-
Ratings
Web+Center
8.7
2 Ratings
12% above category average
External knowledge base00 Ratings8.42 Ratings
Internal knowledge base00 Ratings9.02 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
Outlook4Gmail
-
Ratings
Web+Center
9.7
2 Ratings
23% above category average
Customer portal00 Ratings9.52 Ratings
Email support00 Ratings9.52 Ratings
Help Desk CRM integration00 Ratings10.01 Ratings
Best Alternatives
Outlook4GmailWeb+Center
Small Businesses
Affinity
Affinity
Score 9.1 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Medium-sized Companies
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.7 out of 10
Agiloft Flexible Service Desk Suite
Agiloft Flexible Service Desk Suite
Score 9.0 out of 10
Enterprises
Shared Contacts for Gmail
Shared Contacts for Gmail
Score 8.7 out of 10
SAP Service Cloud
SAP Service Cloud
Score 8.7 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Outlook4GmailWeb+Center
Likelihood to Recommend
9.4
(3 ratings)
9.0
(2 ratings)
User Testimonials
Outlook4GmailWeb+Center
Likelihood to Recommend
SCAND
Outlook4Gmail has assisted with communicating information from other websites that employees credentials are included on
Read full review
Internet Software Sciences
It works well with any type of help desk/support system. This includes information technology but could be applied to any type of technical support service. It can also be modified quickly to create a totally different type of software package such as an indexing program for libraries and archives or it could be used as a permit management system. The software is very flexible and can be tailored to almost any need.
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Pros
SCAND
  • Multiple Google accounts contact syncing.
  • Custom Outlook contacts folders syncing.
  • Custom calendar syncing.
  • Boost Your Productivity.
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Internet Software Sciences
  • Web+Center keeps a searchable knowledge base of all past issues. This makes it easy to search for solutions to recurring issues.
  • Web+Center makes it easy to see where techs are spending their time and also to see which techs are your top producers.
  • The automated email and text message alerts are great to alert techs right away to reported problems.
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Cons
SCAND
  • Catching keywords more easily, when searched for
  • Adding a feature which better catches who is being replied to when “reply” is hit instead of it automating back to the sender
  • Having a wider variety of enjoyable backgrounds, colors, fonts to look at while using this software.
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Internet Software Sciences
  • I have read reviews where some people comment that the interface "looks dated". I am a believer in function over form. The interface is just eye candy and if it works well, why would you want to re-code software just to make it look different? I like the interface and can quickly find the functions I need. As for room for improvement? Well, that would depend on your location and what types of data you prefer to have access to. For me, the program is great the way it is.
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Alternatives Considered
SCAND
I believe Outlook4Gmail stacks up against AppNeta having a better graphic and simplicity. I have selected Outlook4Gmail because is more known and probably easier to find answers to questions when they may come.
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Internet Software Sciences
We've been using Web+Center so long, that I can't even remember what offerings we evaluated. We haven't felt the need to look at others because Web+Center just works for us.
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Return on Investment
SCAND
  • Emails are sent faster
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Internet Software Sciences
  • I looked for years trying to find a great software package that did not require a loan to purchase. Web+Center was the perfect fit. Pricing is very affordable even for very small organizations. It is dependent on the number of technicians, not the number of customers.
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ScreenShots

Web+Center Screenshots

Screenshot of Tech+Mobile Interface - Mobile app for techs