Ozonetel is a Cloud Telephony solution provider headquartered in San Jose, that enables businesses to communicate via all the channels, i.e. voice, email, social media, SMS, chat, on one platform with no capital investment. Ozonetel helps to run contact center, provide call management tools, analytics tools to monitor and track the customer interaction. Marketers can use the platform to run marketing campaigns like miss call campaign, sms campaign, and email campaigns.
$30
per month per user
Zendesk Talk
Score 8.1 out of 10
N/A
Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels.
Exotel has a fair advantage when it comes to telephony as it offers a wide range of products at a fraction of the price of Zendesk. But when it comes to premium content and ease of access. Zendesk takes away the trophy. We have been using this for a while now and clearly, it …