Paddle vs. TSYS Payment Gateway

I wouldn't recommend them to anybody because their support is getting worse and worse and their business processes require you to contact support whether you want to or not. You will be forced to contact support and then wait for days to get any meaningful response that's not a copy/pasted sentence from FAQ.

None. This is the worst company I have ever worked with. We will never recommend or even think about doing business with them again.

• Super easy to implement SDKs across supported platforms that support modern interface paradigms.
• Real team members that provide backend support for merchant issues. We had issues addressed quickly and taken seriously whenever we needed anything.
• Help with navigating VAT transparently. We never worried that we were messing up in this complicated area of international sales.
• Great first line customer support reduces the need for an extensive customer support organization on our end. They dealt with all purchase related issues as well as lightweight technical issues (e.g pointing users to FAQs, update links, etc.).

Incentivized

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• Generates detailed reports
• Allows for multiple users to access at one time
• Easy to read statements

Incentivized

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• Analytics could support more flexible analysis of reported data and better custom events.
• More customization of the drop in purchase UI on the web without the need for a full custom site integration.
• Sometimes communication from their front line support staff has gone to the wrong address.

Incentivized

Independently Invited by TrustRadius

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• Stop taking away my ability to use debit cards
• 7% is outrageous. I can't continue at this rate
• In my opinion, the yearly fee is an obvious profit grab. Discontinue it.

Incentivized

Independently Invited by TrustRadius

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We tried using Stripe before Paddle, but it was a pain integrating it and it lacked the licensing. Paddle allows us just to add a payment button and don’t ever think about payment methods, we don’t have to make a separate button for card payments and another one for PayPal. Paddle does all this in their checkout process.

Incentivized

Independently Invited by TrustRadius

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Clover and square were up front with all fees. [I think] TSYS will try to sell you their product saying medical credit card processing has to be HIPAA complaint. [I feel] [this] is [not] true. They will say they don't have a minimum processing fee. [I feel] [this] is also not true.

• We wanted to grow faster, which was possible once we integrate recurring payment gateway. And we've got Paddle to do that.

Incentivized

Independently Invited by TrustRadius

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• Positive impact on work flow- employees can quickly cross-reference reports to close out the day
• TSYS can be expensive. We are considering alternatives as we continue to improve our practice.
• More than one employee can be logged in at one time allowing for responsibilities to be shared to help with work flow and productivity.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info