According to the information provided by the vendor, Palo
Alto Panorama is a network security management solution that intends to
simplify and enhance cybersecurity processes for businesses. The product's
primary objective is to offer various features, including unified policy
management, centralized visibility, automated threat response, simplified
configuration, unrivaled scalability, and rapid security adoption. It claims to
assist organizations in efficiently managing their firewalls andā¦
$9,500
ServiceNow IT Operations Management
ScoreĀ 8.2Ā outĀ ofĀ 10
N/A
Built on the Now Platform, the ServiceNow IT Operations Management bundle is designed to help users gain visibility across infrastructure and apps, maintain service health, and optimize cloud delivery and spend.
I think Palo Alto Panorama is suited for administrators of all levels because certain things can be locked down to certain permission levels. But there are executive dashboards all the way down to the weeds for the highest of administrators. This truly is a single pane of glass tool because you never have to go into the individual firewalls for anything.
We have taken advantage of the single platform for different IT disciplines over the past few years and now we are doing more and more with the integrations. Our teams are looking at the same information which stops the blame game a lot. Their newest AIOps has been a very nice surprise as we've tried another tool for about 2 years and it required us to hire outside consultants to try and build what we needed. So far, ServiceNow found a lot of things we didn't know to look for. It's not perfect in fixing everything, but really has provided a lot of visibility and troubleshooting.
If you need to push a setting or config to multiple firewalls Panorama can do that flawlessly.
Panorama has its logging centralized and this makes it easy to locate and reviews logs compared to having to get logs from each device.
I love how the interface matches the interface on the firewall. This makes the learning curve less steep.
Adding new firewalls to Panorama is super easy and not complex. Panorama can push a lot of the config and settings so you don't have to manually do it.
The centralized dashboard allows us to keep track of production incidents as they come in, and allow us to view and sort them based on severity, making sure it's tracked
The read/edit access and role granting process is straightforward, meaning that only the right people can change /update the statuses of incidents without unintended consequences
With AI driven classification, it's easy to track outage impacts
The ability to push out OS updates could be improved in Panorama. It has the abilities, but the use is not intuitive, to the point that we generally connect directly to the firewalls to download the OS updates directly.
Scheduling. It would be nice to be able to schedule jobs to run at certain times. Pushing out updates, like OS updates mentioned above, can require significant bandwidth. So being able to schedule that work for hours that would not directly affect the users would be a welcome addition.
The list of devices in the Templates tabs should be sorted the same way that he devices are grouped in the Device Group tab, rather than just alphabetical. If there was a way to chose the order of the devices, maybe by tag, that would work as well.
Panorama has given us much more than we expected and the support for the product, by Palo Alto Networks has been great. We would like to see some improvements that I mentioned in another review, like scheduling changes, but overall Panorama has provided a very capable product and we are very happy with it.
You can do anything via the GUI without going to the CLI. High real time security as every five minutes, it updates the list of phishing websites. High protection as the firewall communicates with the cloud, a machine running artificial intelligence helps to detect malware or other threats.
Palo Alto has a very nice customer support. People are very nice and were quick to reply, whenever we had an issue with the subscription or the blacklist tool. There is also a great deal of information on their website that covers each and every detail about the uses and the threat signatures. The community keeps on updating their information very frequently. Small issues are easily solved from the documentation, and for other issues, the customer support service is always present. However, on Fridays it becomes a little delayed as per my observation.
Palo Alto Panorama and Junos Space Security Director have many similar features but Palo Alto Panorama excels in almost all of them. The monitoring tools in Palo Alto Panorama are easy to use and give more in-depth insight into what is going on in your network. Palo Alto's security is ranked much higher and the Web Application Security is also superior to that of the Junos counterpart.
BMC was our legacy system before deploying ServiceNow. It's time had passed for us as it couldn't really keep up with our move to cloud and the number of services we were using. The cost kept getting higher, especially with all of the customization we had to do. Over the years, just got unwieldy. We still use Splunk for raw data and log analysis, but we upgraded to ServiceNow event management and the Loom system log analytics. We had Loom before ServiceNow bought them, but it's nice it's all on one platform for us. Splunk at times had so much info, we didn't know where to start, but ServiceNow gives us a great starting point.
At a previous company, I deployed Palo Alto firewalls to a data center, and 12 branch locations. This allowed us to replace MPLS links with IPSec tunnels between the sites. This resulted in significantly more throughput and soft savings of increased productivity. However, the estimated net of $220,000 in hard savings over five years is what is most impressive. I could not have effectively managed all those devices without Palo Alto Panorama.
