Palo Alto Panorama vs. ServiceNow IT Operations Management

I think Palo Alto Panorama is suited for administrators of all levels because certain things can be locked down to certain permission levels. But there are executive dashboards all the way down to the weeds for the highest of administrators. This truly is a single pane of glass tool because you never have to go into the individual firewalls for anything.

Incentivized

[...] is changing the way our internal support staff (not only in the IT field) work and enhancing the experience for employees seeking IT assistance through ServiceNow IT Operation Management. We have moved the usual and personalized IT tools and functions from [...] service-desk to ServiceNow IT Operations Management. These advancements have sparked innovation in various aspects of our IT support management, such as enhancing accessibility, managing incidents, optimizing IT workflows and procedures, enforcing service level agreements (SLAs), incorporating AI/ML technology, utilizing virtual agents, streamlining automation, and sharing knowledge throughout the support team via data visualization, monitoring, and reporting. In brief, our collaboration with ServiceNow IT Operations Management is enhancing the effectiveness of our internal system and benefiting our shared clients.

Incentivized

• If you need to push a setting or config to multiple firewalls Panorama can do that flawlessly.
• Panorama has its logging centralized and this makes it easy to locate and reviews logs compared to having to get logs from each device.
• I love how the interface matches the interface on the firewall. This makes the learning curve less steep.
• Adding new firewalls to Panorama is super easy and not complex. Panorama can push a lot of the config and settings so you don't have to manually do it.

Incentivized

• In platform expertise and workflows, so we don't allows have to build everything from scratch.
• Tight integration within ServiceNow (especially ITSM) but also brings information and data in from other sources, so I don't feel we are stuck in a proprietary hole.
• Increased investment in AIOps and automation
• Relatively fast time to value with out-of-the-box capabilities and automation.

• The ability to push out OS updates could be improved in Panorama. It has the abilities, but the use is not intuitive, to the point that we generally connect directly to the firewalls to download the OS updates directly.
• Scheduling. It would be nice to be able to schedule jobs to run at certain times. Pushing out updates, like OS updates mentioned above, can require significant bandwidth. So being able to schedule that work for hours that would not directly affect the users would be a welcome addition.
• The list of devices in the Templates tabs should be sorted the same way that he devices are grouped in the Device Group tab, rather than just alphabetical. If there was a way to chose the order of the devices, maybe by tag, that would work as well.

Incentivized

• With the introduction of AIOps, we hope triaging outage impact can become more proactive
• The UI could be greatly enhanced and simplified for daily operations
• ServiceNow API access licenses are usually very limited bottlenecking use cases to build dashboards out from it

Incentivized

Panorama has given us much more than we expected and the support for the product, by Palo Alto Networks has been great. We would like to see some improvements that I mentioned in another review, like scheduling changes, but overall Panorama has provided a very capable product and we are very happy with it.

Incentivized

It is a solid product, it allows me to connect multiple devices and to manage my cloud, on prem and vmware firewalling devices. I can assign roles with the required visibility depending on the users. I can also consolidate all my logs into it to have a single pane of visibility.

Incentivized

We achieved in financial what we are aiming for, as our targets are fulfilled, we solved many issues using ServiceNow, Creation of knowledge article improved, Ticket system got customized, overall survey from the customer is 4 out of 5, customization is done without any hustle and integration was very easy.

Incentivized

Palo Alto has a very nice customer support. People are very nice and were quick to reply, whenever we had an issue with the subscription or the blacklist tool. There is also a great deal of information on their website that covers each and every detail about the uses and the threat signatures. The community keeps on updating their information very frequently. Small issues are easily solved from the documentation, and for other issues, the customer support service is always present. However, on Fridays it becomes a little delayed as per my observation.

Incentivized

Palo Alto Panorama and Junos Space Security Director have many similar features but Palo Alto Panorama excels in almost all of them. The monitoring tools in Palo Alto Panorama are easy to use and give more in-depth insight into what is going on in your network. Palo Alto's security is ranked much higher and the Web Application Security is also superior to that of the Junos counterpart.

Incentivized

We wanted it integrated with ITSM and ITBM. Prioir to that we used JIRA for agile development and SysAid for ticketing. So we started with converting SysAid. We went live with Vanilla ITSM. Then we could have a basis for ITOM. However, we needed to migrated from JIRA to ITSM. Only then we felt mature enough to examine ITOM, which required quite a lot of resources. You need networking, motoring, IT and Cyber security team members in your project!!

Incentivized

• At a previous company, I deployed Palo Alto firewalls to a data center, and 12 branch locations. This allowed us to replace MPLS links with IPSec tunnels between the sites. This resulted in significantly more throughput and soft savings of increased productivity. However, the estimated net of $220,000 in hard savings over five years is what is most impressive. I could not have effectively managed all those devices without Palo Alto Panorama.

Incentivized

• Makes it MUCH easier to understand impact between application and server
• Makes it easier to understand impact from a change and what all it affects

Incentivized