Paycom vs. Totara LMS

As I mentioned, the onboarding process is incredibly easy. We have around 300 employees and are constantly hiring, so Paycom has been a huge help. In fact, the ATS functionality was a major factor in our decision to switch to Paycom.

Incentivized

As a real estate services company with properties (& employees) in six states, Totara LMS is well suited for implementing and our employee learning platform to our many team members that work remotely and cannot benefit from regular in-person learning courses. Totara LMS's comprehensive and customizable reporting system also allows us to accurately review and tell the story of employee performance and talent development, while tailoring this reporting to the needs of different internal stakeholders.

Incentivized

• I like the employee self-service feature. It's very straightforward and easy to use. I also like my representative, Mikey. He's been very helpful—every time I call him, I get the assistance I need. I also appreciate how quickly I can get someone on the phone and get help when needed.

Incentivized

• Distribute elearning
• run exams

Incentivized

• I am not a fan of the most recent update. I wasn't prepared for the change especially given it came right before payroll was processed. I'm told given time, I will get used to it and I'm always open to change for the better.
• IWant™ feature isn't what I hoped it would be. I haven't used it much given the information I need in Paycom I can find quickly on my own. I have heard however that several employees utilize and appreciate the IWant™ feature.

Incentivized

• Reporting can be a little inflexible - sometimes, the report cannot be customized to have all the columns you need as they are not available from that area of the LMS.
• Graphic reporting needs some more work to be a bit more professional looking.

Incentivized

we are having no problems with how the system works and our support system at paycom is the best - we are learning more and using the system in more ways all the time the only thing that could be better is pricing on some things

Incentivized

I'm probably going to have to go seven and three-quarter to eight, and that may be user error to me because I know Paycom has got it figured out, but there's times I just can't figure it out, even with some of the tutorials, the university, the show-mes, and calling Alex, our representative. He can hold my hand and walk me through that process, and it just may be I didn't get it, but that's why I gave that score. I'd give it a solid nine.

Incentivized

They are very dependable and I have never experience any outages

Incentivized

Yes load quickly

Incentivized

In 6 years, we've never had a bad experience with client support. We implemented during COVID, and I was the only person in HR at the time. I was also having to homeschool our children, which meant bizarre work hours and limited time to focus on platform build at times. There were nights that I was literally on calls at 11 pm and the implementation team was unbelievably supportive. Recently, a Position Seat specialist came on site to help us set up for our 5 client codes - the experience was transformative for how we use the platform and an absolute game changer. I trust Paycom because I trust our representatives. They truly are strategic partners for us, and work to ensure we're maximizing the platform and that our needs are being met

Incentivized

Easy to access both local support and support/advice from other Totara LMS users as we keep in regular contact as a part of the totara government users group. Our vendor also keeps in touch with this group and a lot of knowledge is shared. It's easy to access the Totara LMS users academy, and one of my administrators has also set up a local forum where they ask each other questions and share knowledge as well. Our vendor is easy to access via our support plan and we have monthly catch-ups with our account manager where we hear about anything new coming up.

Incentivized

Tadd and Ellie have been great! They have show us many aspects that implementation did not. They are very personable and action oriented as well. Anytime we need them they offer to swing in.

Incentivized

It was good, but hard to know what questions you need to ask until you actually get in there and start working with a live product. But Paycom is also very helpful every time I call and can't figure something out. Nathan has been very friendly and helpful no matter what I call him about. He is always eager to help out.

Incentivized

Not at all satisfied it was a nightmare we spent over 8 months with the implementation team having issues after issues all related to the Puerto Rico regulations (half my employees are in Puerto Rico) and at the end we were moved over from the implementation team to the production team without all the issues being resolved

I have not currently used any other products. I'm still kind of new to the HR industry. The only other thing that I really have to compare it to is Vonmar's system, which they created themselves, and it was not user-friendly.

Incentivized

They are not able to meet our current needs

Incentivized

• It's helped us save time. We've been able to automate a number of payroll and accounting functions. It's also enabled our employees to use the ask gear feature. So it's really saved time, and also we've not gotten hacked, which is always a plus.

Incentivized

• Totara LMS has helped increase our employee retention by 15%.
• Totara LMS has drastically improved our employee learning and development processes that weren't in place prior to having this system.
• Totara LMS has decreased the time the onboarding process takes by 1 day.

Incentivized