TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PayPal Enterprise Payments

    Score8.5 out of 10
    N/APayPal Enterprise Payments, formerly Braintree, is a billing platform which stores credit card data directly from the merchant’s systems on secure servers, and it allows for cards to be recharged or refunded. It also supports international payments.N/A
    Pricing
    PayPal Enterprise Payments
    Editions & Modules
    Standard Pricing
    2.9% +$0.30
    per transaction
    Custom Pricing
    Contact for quote
    Offerings
    Pricing Offerings
    PayPal Enterprise Payments
    Free Trial
    No
    Free/Freemium Version
    No
    Premium Consulting/Integration Services
    No
    Entry-level Setup FeeNo setup fee
    Additional Details—
    More Pricing Information
    Community Pulse
    PayPal Enterprise Payments
    Considered Both Products
    PayPal
    Chose PayPal Enterprise Payments
    In my opinion, Braintree, a PayPal service, have a better user platform which makes it easier to see your daily/weekly/monthly revenue figures and processing refunds is simple to. Having functionality between Paypal & Braintree has been useful too which is why we opted to use …
    Incentivized
    Chose PayPal Enterprise Payments
    Braintree is better at handling international payments and supporting a variety of payment methods that can all be configured from the same dashboard. Braintree supports PayPal, Venmo, Apple Pay, Google Pay, etc. in addition to simply credit cards like Stripe. Braintree has a …
    Incentivized
    Chose PayPal Enterprise Payments
    Braintree allows our customers to integrate their existing merchant processor to the Braintree gateway, whereas the other options require you use their merchant processor (full stack).
    Incentivized
    Chose PayPal Enterprise Payments
    We went with Braintree without trying or even investigating other alternatives which was a shame.
    Incentivized
    Chose PayPal Enterprise Payments
    Prior to Braintree, we used Authorize.Net which is actually great however Authorize.Net's rates were not as competitive as Braintree's. One advantage that I would have to give to authorize over Braintree is their incredibly robust system which has settings and customization …
    Incentivized
    Chose PayPal Enterprise Payments
    Paypal's Business plan has a monthly charge in addition to the per transaction charges if you'd like to use recurring billing. Braintree gives you recurring billing options without the monthly charge and automatically sends a transaction receipt to the client each month. Once …
    Incentivized
    Chose PayPal Enterprise Payments
    We used Braintree over Stripe because our developer was more familiar with Braintree and was able to integrate it the way we needed to. However, Stripe seemed like a good option but there wasn't any compelling reason in price or other features that made it worth taking more …
    Incentivized
    Chose PayPal Enterprise Payments
    We didn't like how the alternative services hold your funds for 3-5 days.
    Incentivized
    Chose PayPal Enterprise Payments
    We started using Chargify, but migrated to Braintree due to its more up-to-date libraries and easy integration with Paypal. We have not tried any other competitor, however, Stripe seems very interesting, specially now that their cross-country support is really broad. We are not …
    Incentivized
    Chose PayPal Enterprise Payments
    At the time Braintree was cheaper and much quicker and easier to implement then Barclaycard. Braintree will pay you in the currency of your choice (within reason) which is a distinct advantage over PayPal which is limited to your domestic currency.
    Incentivized
    Chose PayPal Enterprise Payments
    We use Braintree because we got recommended by another user, it has no fees at the beginning and it's very well documented.
    Incentivized
    Chose PayPal Enterprise Payments
    The price and quality has been a part of why we chose Braintree as our main payment method. We started with PayPal but as the business was growing, we needed a system that was easy to implement to get paid by cards. We looked into Stripe, but it was more difficult to implement, …
    Incentivized
    Key User Insights
    Would buy again
    57%
    Would buy again
    4 Answers
    Delivers good value for the price
    50%
    Delivers good value for the price
    3 Answers
    Happy with the feature set
    71%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    50%
    Lived up to sales and marketing promises
    3 Answers
    Implementation went as expected
    67%
    Implementation went as expected
    4 Answers
    User Ratings
    PayPal Enterprise Payments
    Likelihood to Recommend
    1.0
    (15 ratings)
    Likelihood to Renew
    10.0
    (1 ratings)
    Usability
    5.0
    (3 ratings)
    Support Rating
    1.6
    (5 ratings)
    Implementation Rating
    10.0
    (1 ratings)
    User Testimonials
    PayPal Enterprise Payments
    Likelihood to Recommend
    PayPal
    Braintree is a lower cost alternative to many of the options business owners have through their bank. However, they will need to be techy or be working with a developer to set up. The setup and backend isn't as user friendly as alternatives. Braintree is a great option if you'll need to manually type in credit card details. Banks will sometimes charge a lot more for that option. The manual option is nice if your clients aren't as tech savvy and prefer to pay over the phone than to pay on your website.
    Incentivized
    Read full review
    Pros
    PayPal
    • Braintree has excellent integration with the BigCommerce platform. The switch of our previous payment processing gateway to Braintree was very easy and only required a few clicks.
    • Tying into Braintree's BigCommerce integration, for company's like ours that are on the BigCommerce enterprise plan, Braintree's rates for BigCommerce enterprise customers are extremely competitive and saved us money.
    • Braintree has a pretty easy to use portal that can be accessed through the same login we use for PayPal which we are using in conjunction with Braintree with ease.
    • I've only had to call Braintree twice and my customer service issues were handled extremely quickly and easily.
    Incentivized
    Read full review
    Cons
    PayPal
    • Not a very good subscription management platform for a Saas business, but they make up for it on the API with others that are
    • Doesn't have a lot of additional features, but that's what you'd expect out of a payment processor
    • Very expensive per transaction, but the reality is that any processor who helps early stage companies accept online payments are expensive.
    Incentivized
    Read full review
    Likelihood to Renew
    PayPal
    There's a huge cost in migrating payment providers, and we're very happy with Braintree so far.
    Incentivized
    Read full review
    Usability
    PayPal
    As a product, functionality has been fine for us. In our experience, some issues during On Boarding but because we had a dedicated Account Manager assigned to us, these issues were dealt with. Now we are a customer, it feels like they have stopped caring about us or aren't interested in working with us to resolve any issues we have.
    Read full review
    Support Rating
    PayPal
    Their support is a joke. There's nothing "supportive" about them. Every time I call in with an issue no one has an answer or even a recommendation. I am put on hold and no one ever comes back. It's time to find another processor.
    Incentivized
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    Implementation Rating
    PayPal
    It is simple for a developer to do.
    Incentivized
    Read full review
    Alternatives Considered
    PayPal
    Braintree is better at handling international payments and supporting a variety of payment methods that can all be configured from the same dashboard. Braintree supports PayPal, Venmo, Apple Pay, Google Pay, etc. in addition to simply credit cards like Stripe. Braintree has a vault of existing user payment methods so the user doesn't have to re-enter their information each time.
    Incentivized
    Read full review
    Return on Investment
    PayPal
    • Simplified billing so we spend less time on it
    • Saved $20 a month or more when compared to alternatives that have a monthly charge.
    • It gives peace of mind because we know that any service we use in the future will likely integrate with Braintree
    Incentivized
    Read full review
    ScreenShots