TrustRadius
Chargify provides a SaaS billing solution that handles free trial periods, one-time fees, promotions, refunds, email receipts. They support billing your customers by credit card or invoicing for larger accounts. Prices start at $65/month for 20 customers, and trend upward to $1,299/month for 10,000 customershttps://dudodiprj2sv7.cloudfront.net/product-logos/z0/ox/TIT1GPJCIAUH.JPEGChargifyChargify - good for startups, but worth considering other solutions!2018-07-05T17:07:50.257ZWe use Chargify as our billing platform. It manages all our customer subscriptions and facilitates payments via our payment merchant. A number of departments across the company use Chargify. The product department sets up and manages the Chargify integration with our application. Finance users Chargify to ensure customers have subscribed to the right plan and are charged correctly. Sales, customer support, and success use Chargify to view customer account information.,Scales well as our customer base grows
Good reporting and continues to improve
Stable product - no downtime except for scheduled maintenance which rarely requires app downtime,Needs to improve customer invoices. Currency customers who pay by credit card cannot be sent an invoice from Chargify, only a payment receipt. This means we have to manually generate invoices from our accounting system. Apparently this feature is coming, but we've been waiting for years.
Reporting could be better. We need multiple Chargify sites because each site can only charge in one currency. Unfortunately, the Chargify reports can't consolidate the multiple site data. Therefore you need to run separate reports for each site. This has resulted in us having to use another SaaS tool for reporting.
API could be improved. We use ChartMogul for our reporting due to limitations in Chargify's reporting. However, they have made the decision not to improve the integration due to continued technical issues with the Chargify API data. Other SaaS analytic tools have recently discontinued their integration with Chargify.
Pricing - for the limitations mentioned above, the monthly subscription price is quite high.,5,Limitations in Chargify's invoicing capability has resulted in our finance team having to manually send invoices from our accounting system. This has resulted in 10-15 hours a week of resource wasted on something that Chargify should automatically do. If this isn't addressed, then the wasted time will increase as we scale.,Xero, ChartMogul, Google Drive, JIRA Software, Zendesk, Box, Intercom, Zapier, Microsoft Yammer, Vimeo ProNikhil GeorgeOne of our best decisions2018-06-06T17:46:00.213ZWe use Chargify for our recurring payments related to our subscription based services. Chargify has allowed us greater control and insight into how our recurring transactions are performing as well as allowed us to grow more rapidly. Prior to using Chargify, we were missing the ability to conduct dunning on missed payments.,User-friendly interface
Easily scaled to fit large volumes of customers
Phenomenal customer service and support,Needs more filtering options when looking up specific types of customers,10,Immediate ROI upon implementation,Recurly,Swiftpage ACT!Ammon McNeffBoring but reliable. Everything you need and nothing you don't.2018-06-06T17:06:22.026ZChargify is used for day to day transactions for our clients monthly, semi-annual, and annual payments to use our application. I use Chargify to monitor charges on clients' accounts for our records as well as being able to supply clients with any documentation that they need for their billing needs.,Chargify has a great and easy to use interface with a good flow that is easy to navigate.
They do a great job with the layout of their invoices. They're clean and easy to read.
They easily list my products to make sure I'm properly lining up details with what my clients should be charged for.,I'd like to see a more unique dashboard with analytics on the front end.,10,Chargify has been helpful in providing clean and helpful invoices for my clients.,,Hatchbuck, New Relic Browser, JIRA Software, Slack, Skype, Zoom, SendGrid Marketing Email, MailChimp,4,2,Billing and AccountingEric WeissChargify is a highly reliable and full featured billing platform for smaller SaaS companies2018-06-06T19:21:52.468ZWe use it to implement recurring billing for our cloud email sending service.,Incredible reliability - we have literally never had a minute of downtime with Chargify in five years. This is astonishing.
Simplicity - the API is relatively easy to use; we were able to get it set up without assistance. Comparatively, services like Zuora require a heavy enterprise consulting engagement to get set up.,Their API documentation has holes; they could definitely do better here.
They have quite weak client libraries and have outsourced this critical task to the open source community. That's a mistake. They should have their own client libraries, which they update regularly and ensure are working properly.,10,Well, literally it allowed our service to exists. Without a system like this, we'd have had to build it ourselves, which is unthinkable.,Ken "Blockchain" SimpsonGreat for regular billing, not so much one-time payments2016-04-08T20:18:19.665ZChargify was used by our organization to create and manage subscriptions for all the products we developed. We needed an established and trusted API service because we provided specialty financial services to markets that were very new to our kind of business model, and required a much higher level of trust than typical consumer web applications.,I found customer service and documentation to be particularly helpful. There were a couple of instances where we had confusion about or misconfiguration with our subscriptions, and customer service responded right away with clear answers. The documentation is clearly written and it's not difficult to get started using the API.
APIs can be hard to get right, but I feel the Chargify API strikes the right balance between features and elegance.,I have a long wish list of features. Some of them: I'd like to import data that can be anonymized. I'd like better implementation of charge features on the sandbox which don't require a working credit card. I wish we didn't have to always set up subscriptions and could just do a single charge. I wish we had a multiple-delete feature for subscriptions and customers. I wish we didn't have to pick a credit card processor (that's a big wish though - we picked Braintree).
The dashboard can be really confusing, in part because it's so feature-rich, however, constructing custom products with a custom pricing set was kind of bewildering and I'm not sure we ever got it down quite right. Unfortunately, we did not have time to really test our configuration live, because it never got out of testing on our staging server. I will say that I'm really glad we never had to set up discounts for real, because that was even more confusing.,7,The positive impact was mostly when we actually did need subscriptions. The negative impact came when we pivoted to a more focused type of product, which did not need user subscriptions. Because we were reusing the code and had already done all the setup (and had a skeleton crew), we stayed with Chargify, but many times it got in the way. Had we continued as a business, we would have switched to just using Braintree.,Braintree and PayPal Payments,GitHub, Travis CI, Heroku, Slack, HipChatShannon E. Wells-Mongiovi
Unspecified
Chargify
23 Ratings
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