pCloud vs. SmartVault

I need to store and share a lot of files. These include videos and other documents. Before using pCloud, I constantly had to clean up and delete files from my hard drive to free up space for new files. Sharing files and also using files on my website is now easier with pCloud's public folder.

Incentivized

SmartVault sends out a cover letter with the tax returns that includes a link for them to download their tax returns, avoiding the insecurity of an email attachment. It does not include a statement retrieval feature but does work very nicely with a third-party app called FileThis. The majority of the users in the office have not been able to install the Outlook plug-in due to "a certificate error." In five years, SmartVault has not addressed this issue.

Incentivized

• We can store data safely and easily using pCloud, and we can access it from anywhere
• It's simple to use and secures the information
• Transmitting visual media and text documents is a breeze with this system

Incentivized

• Easy navigation
• Email notifications
• Document previews

• It is been known that pCloud is lifetime free, but whenever we use it some annoying ads are there which makes it difficult for us to access our own file. It must be reduced, as it will be easy for us to access our files.
• pCloud has some great features but sometimes we have seen some lagging issues while using it. Whenever we download any file, it gets stuck and doesn't download properly. It is quite impatient, as we need our file urgently. The application needs to improve.
• The new files which are uploaded are not automatically synchronized properly. It needs to sync with the Mail ID as we can download our files properly.

Incentivized

• They have cut back on support as have many SaaS companies recently.
• The documentation can sometimes be a little difficult to follow.

Incentivized

Reaching someone is more difficult than it should be. Also, they don't take possession of known issues always suggesting it is a local PC issue in initial conversations. That, of course, can be frustrating for the end-user.

Incentivized

pCloud does one thing really well; backup, archive, access, and share files & folders. It does not try to be many other things.

Incentivized

Sales team was responsive, price was good, functionality was acceptable

• Improved collaboration across the organization.
• Has sped up internal document approvals, which allows teams to function more efficiently.
• Has provided a more secure storage place for sensitive documents.

Incentivized

• has made sharing documents with large numbers of clients easier
• has forced us into using their service, or spending time to find a better alternative, in my experience.
• Speaking personally the product has cost us several thousand dollars over predicted budget costs for a 3-year projection