Pega Platform

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Pega Platform	Score 5.6 out of 10	N/A	Pega Platform is a combined business process management and robotic process automation (RPA) platform with advanced workforce analytics from Pegasystems.	$35 per month per user* (or $0.45 per case**)

Pricing

Pega Platform

Editions & Modules

Low-code Factory Edition: $35
per month per user* (or $0.45 per case**)
Standard Edition: $90
per month per user* (or $0.80 per case**)
Enterprise Edition: Custom Quote

Offerings

Pricing Offerings
Pega Platform
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

*500 named user minimum. Additional users available in blocks of 100. Billed annually. Based on a 3-year term. **350,000 cases / year minimum. Additional cases available in blocks of 150,000.

More Pricing Information

Community Pulse
	Pega Platform
Considered Both Products	Pega Platform Verified User Consultant Chose Pega Platform Pega Platform has more functionality that is relevant for our business such as templates, categories and an audit trail that helps us better manage our knowledge base. Ultimately these added features and the ability to also manage workflow within the same tool made it a no … Incentivized Helpful? Verified User Team Lead Chose Pega Platform It is having solid product functionality and performance. strong customer-oriented. Data modeling and SOA support. Helpful? Verified User Team Lead Chose Pega Platform Pega have standards platform for developers to develop components quickly compare to others products. Incentivized Helpful? Verified User Program Manager Chose Pega Platform We did the POC of both UiPath and Pega RPA. As we already have a PEGA platform, we selected PEGA RPA for ease of integration and setup. Incentivized Helpful? Verified User Manager Chose Pega Platform Salesforce is much faster, but you can’t complete the same things in it. Pega does work well with Salesforce though and can track cases. Pega requires a lot more setup and training than Salesforce, at least at my company. I don’t even know if Salesforce offers the same thing as … Incentivized Helpful? Verified User Program Manager Chose Pega Platform I can only compare it to our legacy ticketing system we were using previously (based in Remedy) and Pega far outfunctions that system. It provides us the ability to customize intake forms, business rules, and reporting that far outperforms Remedy. We can also intergrate Pega … Incentivized Helpful? John Silva, MBA Marketing Automation Strategist Chose Pega Platform Pega was by far the best one on leveraging AI and BPM to drive 1-1 personalization. Pega Next-Best-Action capabilities were definitely what made us choose them among the competition. Moreover, Pega has a robust community of users that made us feel we were making the right … Incentivized Helpful? Verified User Contributor Chose Pega Platform Easy to build applications with quality delivery. Incentivized Helpful? rahul garg RPA Consultant Chose Pega Platform Pega RPA and UIPath both are tools for Robotic process automation. In our projects we were dealing with Pega applications which are easily coupled with Pega RPA. It is better in a multi-threading environment as separate features are provided in Pega RPA. In UIPath, one needs to … Incentivized Helpful? sasya malireddy PEGA Software Developer Chose Pega Platform Our business needs have a lot of dealing wherein case management is of utmost importance. We had to have a concrete structure of cases, child cases, and their binding cases. Also, data appropriation and its synchronization in these particular cases also play a very important … Incentivized Helpful? Verified User Engineer Chose Pega Platform It has less cost compared to other also good products. Very good support of the visual studio. Incentivized Helpful? Ammar Aldaffaie Oracle Service Cloud Developer Chose Pega Platform Pega is a browser portal verses with Oracle you get an installed console and BUI Pega is Java base. If you need software you can manage with not coding, Pega is a good option however you can still do so much with the OSC without any coding. JIRA would be better for service desk … Incentivized Helpful? Verified User Team Lead Chose Pega Platform Pega Platform provided me the many OOTB features like SLA, Workflow, Reports, which are very much needed for my application development with very minimal or no changes. Even customization is very simple and robust. Business rule management is very much needed in my application, … Incentivized Helpful? David A. Herrera Senior System Architect Chose Pega Platform The Pega platform is the first and only product of this kind that I have used. Incentivized Helpful? Verified User Manager Chose Pega Platform Pega was who we first chose, but due to the high learning curve and really needing developers who knew CODE, we were forced to look at other solutions like UiPath. Incentivized Helpful? Verified User Engineer Chose Pega Platform We used Salesforce.com and Orcle CRM. Later, after creating a couple of mock applications, we found Pega was best suited to our customer business process. Incentivized Helpful? Sundeepthi Namana Associate Software Engineer Chose Pega Platform Pega Platform is the best BPM tool with more modularity, scalability and the best case management features. Very suitable for Banking, health insurance, and finance projects. The platform is used by analysts, developers and a number of other roles within a single Pega … Incentivized Helpful? Sushant Balur Member Of Technical Staff Chose Pega Platform Development and maintainence is much easier in Pega Incentivized Helpful? Verified User Manager Chose Pega Platform On premise solution Incentivized Helpful? Verified User Program Manager Chose Pega Platform We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite … Incentivized Helpful? Verified User Consultant Chose Pega Platform Pega offers a business-friendly toolkit for defining applications. Unlike traditional BPM tools, there is much fewer complications, the technical syntax to handle in modeling processes and hardly any hard-coded programming. A well-trained business user can be trusted to create … Incentivized Helpful? Ashish Kamdar Sr. Specialist Chose Pega Platform Cheaper than TIBCO and has a better front-end as compared to TIBCO. Cheaper than Salesforce when the target audience is the internal customers like call center agents and claim specialists. Incentivized Helpful? Verified User Account Manager Chose Pega Platform Pega is far more customization and cohesive in its overall design. Incentivized Helpful?
Top Pros	Pro Case management Pro Pega platform Pro Business rules
Top Cons	Minus Not support Minus Data management Minus Learning curve

Features

Pega Platform

Reporting & Analytics

Comparison of Reporting & Analytics features of Product A and Product B
	Pega Platform 8.8 62 Ratings 8% above category average
Dashboards	9.061 Ratings
Standard reports	8.661 Ratings
Custom reports	8.660 Ratings

Process Engine

Comparison of Process Engine features of Product A and Product B
	Pega Platform 7.8 65 Ratings 7% below category average
Process designer	8.064 Ratings
Process simulation	6.056 Ratings
Business rules engine	9.064 Ratings
SOA support	9.050 Ratings
Process player	9.447 Ratings
Support for modeling languages	5.46 Ratings
Form builder	9.658 Ratings
Model execution	6.055 Ratings

Collaboration

Comparison of Collaboration features of Product A and Product B
	Pega Platform 9.0 50 Ratings 7% above category average
Social collaboration tools	9.050 Ratings

Content Management Capabilties

Comparison of Content Management Capabilties features of Product A and Product B
	Pega Platform 4.4 9 Ratings 61% below category average
Content management	4.49 Ratings

Best Alternatives
	Pega Platform
Small Businesses	Square 9 Softworks Score 9.8 out of 10
Medium-sized Companies	Square 9 Softworks Score 9.8 out of 10
Enterprises	CMW Platform Score 9.6 out of 10
All Alternatives	View all alternatives

User Ratings
	Pega Platform
Likelihood to Recommend	5.5 (73 ratings)
Likelihood to Renew	10.0 (7 ratings)
Usability	9.0 (1 ratings)
Support Rating	10.0 (7 ratings)
Online Training	8.0 (1 ratings)
Implementation Rating	10.0 (1 ratings)

User Testimonials
	Pega Platform
Likelihood to Recommend	Pegasystems Pega Platform has introduced the low code feature, using app studio seasonal and professional developer can develop application easily and quickly. The initial application can be build by Business analyst and product owner who has less knowledge of Pega Platform, further application can be enhanced/extended by professional developer. We can develop end to end application and promote to higher environment. Easily we can perform parallel development using branch. Incentivized Verified User Anonymous Read full review
Pros	Pegasystems Quick development time. Much of the Pega "rules" are easy to configure and implement. Visually friendly and modern. Much of the UI/UX elements in the system are continuously supported and updated, giving a nice feel to the apps. Many of the configurations and rules Pega gives to the developers can also be delegated to business users. The organization and structure of the client's business can easily be adapted in the Pega platform. Incentivized Verified User Anonymous Read full review
Cons	Pegasystems Need more learning materials. For Beginners who have previous programming experience with another language takes more time to learn. If the developer is met with an issue in pega platform , they have to rely on Pega supporting team to fix it. Customization is available but is not encouraged. Pega does not support faults that occur in customized solutions. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	Pegasystems Pegasystems has continued to demonstrate a strong partnership with our organization and investment in their product that aligns with our overall vision and need. Pegasystems has engaged us at every level, with the assistance of minor defects to the overall roadmap planning and alignment of our goals Verified User Anonymous Read full review
Usability	Pegasystems Pega Platform is enhancing its product and launching new features day by day which help to achieve customers needs. If I talk about the earlier version of Pega Platform (i.e. pega v5 and 6.3) there were many numbers of limitations in Pega Platform and if we need to do some customization then needed to write custom java and jave scripts to achieve the functionally. Now I can say Pega Platform is running with market trends and demand. Pega Platform is giving all the options which support the current technologies like decisioning capabilities, real time processing, mashup, process fabrics etc.. Incentivized Verified User Anonymous Read full review
Support Rating	Pegasystems It’s very slow sometimes, but that may be our servers. Also the Knowledge Library needs some work - again, not sure if it’s our setup or what- but I’m unable to search the body of an article for content, so I have to be very intentional with tagging, but it’s not ideal. Incentivized Verified User Anonymous Read full review
Online Training	Pegasystems The online training is an excellent one, but still it is missing hands on development. Verified User Anonymous Read full review
Implementation Rating	Pegasystems Implementation is totally depend up on the requirement Incentivized Verified User Anonymous Read full review
Alternatives Considered	Pegasystems We did evaluate multiple products offerings with Pega Platform capabilities and observed that Pega PRPC rules engine and case management capabilities are better over so many BPM Tools. We also conducted a detailed study with developers to identify the best products out of Suite of BPM products. It's observed that Rules engines integration is very streamlined with forms in Pega whereas other tools multiple have powerful data model capabilities but lacks the ease of creating business rules. Incentivized Verified User Anonymous Read full review
Return on Investment	Pegasystems For one of the applications we worked on, we were able to reduce the processing time on a case from 2 days to 20 minutes by utilizing Pega We were able to resolve the issue of the routing of cases to users based on a specific algorithm by use of Pega Pega case management feature was extensively used in one of the application to establish a parent-child relationship which was very helpful for all the business users Incentivized Verified User Anonymous Read full review
ScreenShots