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Pengin Open Source CRM vs. Veeva CRM

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Pengin Open Source CRM

Veeva CRM

22 Reviews and Ratings

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pengin Open Source CRM

    		N/AN/APengin Open Source is a customer relationship management (CRM) and ticket system that streamlines customer interactions and support requests. The software supports both English and Japanese languages, making it an option for global teams. Pengin Open Source offers features that help businesses manage customer relationships and support tickets. It is free to download and use, and is GPL3 licensed. The product is supported by Tobu Pengin, headquartered in Cypress, Texas, and commercial support is…

    $0

    Veeva CRM

    Score7 out of 10
    		N/AVeeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.N/A
    Pricing
    Pengin Open Source CRMVeeva CRM
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Pengin Open Source CRMVeeva CRM
    Free Trial
    NoNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Features
    Pengin Open Source CRMVeeva CRM
    Sales Force Automation
    Comparison of Sales Force Automation features of Pengin Open Source CRM and Veeva CRM
    Feature
    Pengin Open Source CRM
    -
    Ratings
    Veeva CRM
    9.1
    4 Ratings
    15% above category average
    Customer data management / contact management00 Ratings10.04 Ratings
    Workflow management00 Ratings9.04 Ratings
    Territory management00 Ratings7.04 Ratings
    Opportunity management00 Ratings8.03 Ratings
    Integration with email client (e.g., Outlook or Gmail)00 Ratings10.03 Ratings
    Contract management00 Ratings10.03 Ratings
    Quote & order management00 Ratings9.03 Ratings
    Interaction tracking00 Ratings10.04 Ratings
    Channel / partner relationship management00 Ratings9.03 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pengin Open Source CRM and Veeva CRM
    Feature
    Pengin Open Source CRM
    -
    Ratings
    Veeva CRM
    9.3
    3 Ratings
    19% above category average
    Case management00 Ratings10.03 Ratings
    Call center management00 Ratings8.01 Ratings
    Help desk management00 Ratings10.02 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pengin Open Source CRM and Veeva CRM
    Feature
    Pengin Open Source CRM
    -
    Ratings
    Veeva CRM
    8.5
    3 Ratings
    9% above category average
    Lead management00 Ratings9.03 Ratings
    Email marketing00 Ratings8.03 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pengin Open Source CRM and Veeva CRM
    Feature
    Pengin Open Source CRM
    -
    Ratings
    Veeva CRM
    9.7
    3 Ratings
    23% above category average
    Task management00 Ratings10.03 Ratings
    Billing and invoicing management00 Ratings10.03 Ratings
    Reporting00 Ratings9.03 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pengin Open Source CRM and Veeva CRM
    Feature
    Pengin Open Source CRM
    -
    Ratings
    Veeva CRM
    8.7
    4 Ratings
    13% above category average
    Forecasting00 Ratings8.03 Ratings
    Pipeline visualization00 Ratings9.03 Ratings
    Customizable reports00 Ratings9.04 Ratings
    Customization
    Comparison of Customization features of Pengin Open Source CRM and Veeva CRM
    Feature
    Pengin Open Source CRM
    -
    Ratings
    Veeva CRM
    8.8
    4 Ratings
    14% above category average
    Custom fields00 Ratings8.04 Ratings
    Custom objects00 Ratings7.04 Ratings
    Scripting environment00 Ratings10.03 Ratings
    API for custom integration00 Ratings10.04 Ratings
    Security
    Comparison of Security features of Pengin Open Source CRM and Veeva CRM
    Feature
    Pengin Open Source CRM
    -
    Ratings
    Veeva CRM
    9.5
    4 Ratings
    12% above category average
    Single sign-on capability00 Ratings9.04 Ratings
    Role-based user permissions00 Ratings10.04 Ratings
    Social CRM
    Comparison of Social CRM features of Pengin Open Source CRM and Veeva CRM
    Feature
    Pengin Open Source CRM
    -
    Ratings
    Veeva CRM
    8.5
    1 Ratings
    12% above category average
    Social data00 Ratings8.01 Ratings
    Social engagement00 Ratings9.01 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pengin Open Source CRM and Veeva CRM
    Feature
    Pengin Open Source CRM
    -
    Ratings
    Veeva CRM
    9.0
    2 Ratings
    18% above category average
    Marketing automation00 Ratings9.02 Ratings
    Compensation management00 Ratings9.01 Ratings
    Platform
    Comparison of Platform features of Pengin Open Source CRM and Veeva CRM
    Feature
    Pengin Open Source CRM
    -
    Ratings
    Veeva CRM
    10.0
    4 Ratings
    27% above category average
    Mobile access00 Ratings10.04 Ratings
    Best Alternatives
    Pengin Open Source CRMVeeva CRM
    Small Businesses
    Salesflare
    Score10 out of 10
    Salesflare
    Score10 out of 10
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Kintone
    Score9.7 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Oracle Sales
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Pengin Open Source CRMVeeva CRM
    Likelihood to Recommend
    -
    (0 ratings)
    9.0
    (4 ratings)
    User Testimonials
    Pengin Open Source CRMVeeva CRM
    Likelihood to Recommend
    Tobu Pengin
    No answers on this topic
    Veeva Systems
    Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets.
    Incentivized
    Verified User
    Read full review
    Pros
    Tobu Pengin
    No answers on this topic
    Veeva Systems
    • Commercial Cloud
    • Sunrise UI
    • Multi device support from browser, iOS devices
    Incentivized
    Adhiyaman Sivakumar
    Senior SAP Basis Consultant
    Read full review
    Cons
    Tobu Pengin
    No answers on this topic
    Veeva Systems
    • There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong
    • Can be expensive specially for a smaller company as it is based on SAAS platform
    Verified User
    Read full review
    Alternatives Considered
    Tobu Pengin
    No answers on this topic
    Veeva Systems
    Better for field based medical personnel when recording Medical calls.
    Incentivized
    Verified User
    Read full review
    Return on Investment
    Tobu Pengin
    No answers on this topic
    Veeva Systems
    • Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities.
    • Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly.
    • Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches
    Incentivized
    Verified User
    Read full review
    ScreenShots