Veeva CRM

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Veeva CRM	Score 7.6 out of 10	N/A	Veeva CRM is an enterprise customer relationship management application for pharmaceutical, biotech, consumer health, and animal health companies. CRM supports field sales and medical teams, including primary care, specialty care, key accounts, retail sales, and medical science liaisons.	N/A

Pricing

Veeva CRM

Editions & Modules

No answers on this topic

Offerings

Pricing Offerings
Veeva CRM
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No

Entry-level Setup Fee

No setup fee

Additional Details

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More Pricing Information

Community Pulse
	Veeva CRM
Considered Both Products	Veeva CRM AS Adhiyaman Sivakumar Senior SAP Basis Consultant Chose Veeva CRM Compared to other products, the Veeva CRM has better UI and third-party application integrations which helps to effectively plan accounts, execute planned activities, better customer interaction, etc. The tool has integrated data analytics which helps to provide better action … Incentivized Helpful? Verified User Contributor Chose Veeva CRM Veeva CRM is solely targeting life sciences industry so they understand all the regulation and compliance related to this industry. As Veeva has other platforms for pharma industry mainly in R&D section so Veeva understands the importance of making sure that their software is … Helpful? Verified User Partner Chose Veeva CRM As Veeva CRM is built on Salesforce' platform, both solutions have rather similar look, feel and offered set of functionalities. Veeva CRM is geared up specifically for the pharmaceutical industry - to my understanding, there is an agreement between the companies, preventing Sal… Incentivized Helpful? Verified User Program Manager Chose Veeva CRM Better for field based medical personnel when recording Medical calls. Incentivized Helpful?
Top Pros	Pro Easy to navigate Pro Data representation Pro Integrate well
Top Cons	Minus Poor customer service Minus No offline Minus Ad hoc

Features

Veeva CRM

Sales Force Automation

Comparison of Sales Force Automation features of Product A and Product B
	Veeva CRM 9.1 4 Ratings 17% above category average
Customer data management / contact management	10.04 Ratings
Workflow management	9.04 Ratings
Territory management	7.04 Ratings
Opportunity management	8.03 Ratings
Integration with email client (e.g., Outlook or Gmail)	10.03 Ratings
Contract management	10.03 Ratings
Quote & order management	9.03 Ratings
Interaction tracking	10.04 Ratings
Channel / partner relationship management	9.03 Ratings

Customer Service & Support

Comparison of Customer Service & Support features of Product A and Product B
	Veeva CRM 9.3 3 Ratings 21% above category average
Case management	10.03 Ratings
Call center management	8.01 Ratings
Help desk management	10.02 Ratings

Marketing Automation

Comparison of Marketing Automation features of Product A and Product B
	Veeva CRM 8.5 3 Ratings 12% above category average
Lead management	9.03 Ratings
Email marketing	8.03 Ratings

CRM Project Management

Comparison of CRM Project Management features of Product A and Product B
	Veeva CRM 9.7 3 Ratings 24% above category average
Task management	10.03 Ratings
Billing and invoicing management	10.03 Ratings
Reporting	9.03 Ratings

CRM Reporting & Analytics

Comparison of CRM Reporting & Analytics features of Product A and Product B
	Veeva CRM 8.7 4 Ratings 13% above category average
Forecasting	8.03 Ratings
Pipeline visualization	9.03 Ratings
Customizable reports	9.04 Ratings

Customization

Comparison of Customization features of Product A and Product B
	Veeva CRM 8.8 4 Ratings 15% above category average
Custom fields	8.04 Ratings
Custom objects	7.04 Ratings
Scripting environment	10.03 Ratings
API for custom integration	10.04 Ratings

Security

Comparison of Security features of Product A and Product B
	Veeva CRM 9.5 4 Ratings 13% above category average
Single sign-on capability	9.04 Ratings
Role-based user permissions	10.04 Ratings

Social CRM

Integrations with 3rd-party Software

Comparison of Integrations with 3rd-party Software features of Product A and Product B
	Veeva CRM 9.0 2 Ratings 23% above category average
Marketing automation	9.02 Ratings
Compensation management	9.01 Ratings

Platform

Comparison of Platform features of Product A and Product B
	Veeva CRM 10.0 4 Ratings 29% above category average
Mobile access	10.04 Ratings

Best Alternatives
	Veeva CRM
Small Businesses	Salesmate Score 9.8 out of 10
Medium-sized Companies	Creatio Score 9.1 out of 10
Enterprises	Creatio Score 9.1 out of 10
All Alternatives	View all alternatives

User Ratings
	Veeva CRM
Likelihood to Recommend	9.0 (4 ratings)

User Testimonials
	Veeva CRM
Likelihood to Recommend	Veeva Systems Good for larger teams with a lot of activities and therefore a good justification for the investment. Great for 'as above' + the companies looking to integrate Veeva CRM with other Veeva offerings, such as Align, Inslight, Zinc/PromoMats etc. Not so great for smaller organisations or those with more slightly more restricting budgets. Incentivized Verified User Anonymous Read full review
Pros	Veeva Systems Commercial Cloud Sunrise UI Multi device support from browser, iOS devices Incentivized AS Adhiyaman Sivakumar Senior SAP Basis Consultant Read full review
Cons	Veeva Systems There is no offline version of the app so it is hard for field staffs to access where internet connectivity is not strong Can be expensive specially for a smaller company as it is based on SAAS platform Verified User Anonymous Read full review
Alternatives Considered	Veeva Systems Better for field based medical personnel when recording Medical calls. Incentivized Verified User Anonymous Read full review
Return on Investment	Veeva Systems Oftentimes it is the field sales force that heavily influence the choice of the CRM solution. It appears that many of our field sales force prefer Veeva. Happy reps = more actively used CRM = clearer understanding of the reps' activities. Veeva offer 2 implementation versions - out of the box implementation (around 6-8 weeks to install) and 'all singing, all dancing' implementation (based on the length of your specific string). You can pick one and therefore influence your ROI accordingly. Again, as Veeva CRM is pretty much a de facto CRM solution, this is good for scalability if/when rolling it out across multiple regions/branches Incentivized Verified User Anonymous Read full review
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