PeopleSoft Campus Solutions vs. Salesforce Agentforce Education

PeopleSoft Campus Solutions is a fully robust solution for large campuses and University systems. The tools it provides are powerful and scalable. It can handle anything from 1,000 students to over 100,000. The issue because spreading that cost around. Smaller schools will probably need a dedicated functional staff and an information systems staff to handle the chore of managing the system. Although many of the tools allow for automated processing it take a considerable amount of effort to get to that point and the upfront and maintaining costs should be considered.

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I would say it's suited for a higher ED or K through 12 use case. If you're tracking anyone who is a learner, I would say it's still applicable for non-degree learning experiences. So even if you don't have a four year degree granting institution, but if you're not doing education, that's probably where I would say it's not really for you. Right. There's other products, other verticals like nonprofit cloud or financial services cloud you'd want to look at.

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• The Query Manager tool is useful - especially for users who are not comfortable writing SQL queries. Query Manager also allows Security staff to dictate exactly what access to grant to query writers.
• Campus Solutions offers several batch-style functions, such as batch transcript requests and batch degree conferral. There is a Population Selection option that allows you to use a query or Excel file to specify the students who are in the batch.
• The Communication Generation process allows users to create batch emails or letters that include mail-merge style data for each individual receiving the communication. There is a Microsoft Word plugin that allows you to craft the message that will be sent, and they can be sent on a set schedule or when certain trigger conditions occur.

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• Great use of integrating across all aspects of enrollment.
• Easy to create tasks for counselors to remember to call prospective students and keep up to date on goals.
• Reporting is fabulous inside of Salesforce.
• All of the Apps in the App Exchange.

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• We don't like that you cannot export student grades and information into an excel spreadsheet or document that allows you to edit when necessary. Other tools do this but for a system us robust as PeopleSoft we are surprised you are not able to do this.
• Continuing with the schedule, in order to see how many students are registered in a section one has to click on that section which is another waste of time. Each section has a blue square meaning full and a green circle meaning not full. Why can't the number of students be shown instead, or in addition? And to top it off, the number of students is shown so low that one has to scroll each time to see it.
• Occasionally, PeopleSoft will randomly stop work, and you will lose all the information you were working on, so I recommend saving your work frequently. PeopleSoft is also not the most user-friendly student information systems. The new update did improve its aesthetic appeal though.
• Relying on Oracle system administrators to do all updates and handle any problems that may occur. Sometimes you feel a little helpless and too reliant on the vendor. It takes a while for our admins to update the software because we have so many custom configurations and custom bolt-ons so they all have to be tested thoroughly to make sure nothing breaks when migrated to production. Because of this, our university is always behind when it comes to system updates.

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• I think the display of the cloud for students can seem a bit intimidating at first.
• I do not know the depth in which some features could offer more, but organization is the most important in displaying the information for the user.
• Other than the visual aspect I think Salesforce does an amazing job! I'd like to see this used more widely.

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It can be extremely user friendly and customizable - if you have the skills to do that. There are features - like records related opening in sub tabs - that make work more efficient. There is a definitely a steep learning curve when it comes to becoming a salesforce admin though.

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When you open a service request you will get contacted in short order. They will usually develop a patch or hot fix in a reasonable amount of time. You do usually need to keep the software updated and will want to be on the latest versions.

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People will respond on time even though Salesforce is such a large organization. This also includes various methods of getting support beyond just calling - they have dedicated reps, chat, chatter, etc that all make the experience more pleasant.

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PeopleSoft Campus Solutions has been the software of choice between Jenzebar and Campus vue as the user interface is easier, students seem to understand their progress and the system better than the other two softwares I have used. I would recommend this as all things student related are in one portal area.

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Salesforce has many more options, functionality, and can provide real time dashboard reports from the homepage. Provides a quicker search functionality and merges all information for other areas of the company into a concise summary. Report functionality is very intuitive and with basic understanding, users can build their own graphs and dashboards to help visual important data.

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• Manages student records well.
• The course enrollment process for the student is non-intuitive.
• Waitlist functionality for the courses is hard to implement.

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• Positive: Our entire company is more aligned because while still complying with FERPA, the right people have access to student records while also having the correct permissions.
• Positive: we can integrate with our partners who also use Salesforce, while still complying with FERPA.
• Negative: we've needed to hire a Salesforce Development team with multiple people to accurately customize the tool to work for us.

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