Pepper Cloud vs. vcita

I use to interact with many clients on a daily basis on different platforms like WhatsApp, facebook, gmail, Outlook, etc. In that term Pepper Cloud helped me alot as I dont need to keep eyes on different platforms now. I can manage everything from CRM dashboard itself. Also it's mobile app make it more convenient to use

It makes client communication extremely easy - we can message and schedule online appointments. Clients really like those options. We also like the online payment portal. That way clients can pay at their convenience, and we don't end up with credit card information that requires PCI compliance. It also helps with payments. It would also help with invoicing, but unfortunately, there are only 3 linked payment options (Square, Stripe, and PayPal). If you don't use one of those payment processors, you cannot link to billing.

Incentivized

• I particularly liked it's WhatsApp and other message channel integrations. It's makes it easy to handle conversations from single platform.
• It's AI powered features like chatbot, task automation, etc very handy tools.
• Multiple easy customization options
• Works well with other programs seamlessly. Also, it should open API.
• Provide 24*7 support.

• Great for online appointment bookings.
• Good for taking payments.
• Good for onboarding new clients.
• Integrates with your website.
• Integrates with Facebook Pages.

Incentivized

• Data and file storage is low
• Limited email templates
• The UI/Ux of reporting feature is bit old dated

• Payment collection: We want to have an option to allow clients to choose the amount they wish to pay.
• Improved ease of use with forms.

Incentivized

Because it made me day to day work easy. I don't need to look after multiple apps to keep track of client's requirements. Everything can we handled from its dashboard only.

Overall - easy to use. There are some missing features (like fillable pdf forms), and it also requires using certain credit card processors to link billing (otherwise it doesn't work).

Incentivized

The provide 24*7 support on multiple channels like email, phone, WhatsApp, etc.

I do miss the days when I could easily call up a rep and talk to them about any issues I had with the service. But I still do hear back from the customer service rep during the week within 24 hours.

Incentivized

Their unique capabilities includes omnichannel CRM at reasonable prices.

I liked vCita a lot more for my home services company mainly because it handled scheduling through the software which was terrific.

Incentivized

• Being a social CRM, it provided a unified platfrom for managing multiple conversations at place.
• It's integration capabilities makes it good option
• Helped us to provide omnichannel support to our clients. We can now provide support to our clients via voice/video calls, email, social media, whatsapp, etc.

• I have no clue
• I'm assuming that we would not have people making appointments with us if we didn't have this service

Incentivized