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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Perforce P4

    Score7.6 out of 10
    N/APerforce P4 (formerly Helix Core) is the company's version control and peer code review solution. Perforce offers add-on products for code review for free, and Git support products.N/A

    SymphonyAI Apex Aspen

    Score9.4 out of 10
    N/ASymphonyAI Apex Aspen is an AI-native platform that unifies IT Service Management (ITSM) and IT Asset Management (ITAM) on a single intelligence layer. Designed for growth-oriented enterprises, the platform leverages Generative AI and Predictive AI to automate service delivery, deflect routine support requests, and optimize the management of IT hardware and software assets throughout their lifecycle.N/A
    Pricing
    Perforce P4SymphonyAI Apex Aspen
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Perforce P4SymphonyAI Apex Aspen
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    Perforce P4SymphonyAI Apex Aspen
    Considered Both Products
    Perforce Software
    No answer on this topic
    SymphonyAI
    No answer on this topic
    Key User Insights
    Would buy again
    86%
    Would buy again
    6 Answers
    95%
    Would buy again
    19 Answers
    Delivers good value for the price
    83%
    Delivers good value for the price
    5 Answers
    88%
    Delivers good value for the price
    14 Answers
    Happy with the feature set
    86%
    Happy with the feature set
    6 Answers
    90%
    Happy with the feature set
    18 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    88%
    Lived up to sales and marketing promises
    14 Answers
    Implementation went as expected
    No answers on this topic
    87%
    Implementation went as expected
    13 Answers
    Features
    Perforce P4SymphonyAI Apex Aspen
    Version Control Software Features
    Comparison of Version Control Software Features features of Perforce P4 and SymphonyAI Apex Aspen
    Feature
    Perforce P4
    7.9
    1 Ratings
    11% below category average
    SymphonyAI Apex Aspen
    -
    Ratings
    Branching and Merging8.01 Ratings00 Ratings
    Version History8.01 Ratings00 Ratings
    Version Control Collaboration Tools8.01 Ratings00 Ratings
    Pull Requests8.01 Ratings00 Ratings
    Code Review Tools8.01 Ratings00 Ratings
    Project Access Control8.01 Ratings00 Ratings
    Automated Testing Integration8.01 Ratings00 Ratings
    Issue Tracking Integration7.01 Ratings00 Ratings
    Branch Protection8.01 Ratings00 Ratings
    Best Alternatives
    Perforce P4SymphonyAI Apex Aspen
    Small Businesses
    GitHub
    Score9.2 out of 10
    No answers on this topic
    Medium-sized Companies
    Git
    Score10 out of 10
    No answers on this topic
    Enterprises
    Git
    Score10 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Perforce P4SymphonyAI Apex Aspen
    Likelihood to Recommend
    6.5
    (15 ratings)
    8.9
    (20 ratings)
    Likelihood to Renew
    6.6
    (5 ratings)
    9.0
    (1 ratings)
    Usability
    7.0
    (3 ratings)
    -
    (0 ratings)
    Availability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Performance
    6.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    9.6
    (3 ratings)
    -
    (0 ratings)
    Implementation Rating
    7.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Perforce P4SymphonyAI Apex Aspen
    Likelihood to Recommend
    Perforce Software
    While Perforce Helix is the best version control software out there, it can also be used to track your documentation, training videos and materials, and requirements. If you have strict compliance requirements, it can be used to ensure that those requirements are satisfied. Perforce Helix is incredibly flexible and can meet the needs of individual users as well as companies with thousands of users.
    Incentivized
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    SymphonyAI
    It is best for handling daily incidents and change records in the organization. And also provide features like which incident will have higher priority, and which have less and on the basis of that developer do their daily activities to resolve them. It also helps in managing our compliance change logs, which help the compliance team.
    Incentivized
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    Pros
    Perforce Software
    • The branching mechanisms in Perforce allow for an enormous codebase to be duplicated into release versions weekly with little impact upon things such as the speed of queries against the version control.
    • Action triggers permit such things as automated builds of software versions, dynamic messaging when issues are identified either within or prior to a build process, and much more.
    • Locking provides the ability to prevent modifications of stable, tested versions in order to ensure validity when they are released.
    Incentivized
    Read full review
    SymphonyAI
    • The Design Studio is an easy solution for L3 support professionals to improve existing workflows without technical support quickly.
    • The process and UI are more seamless, robust, and attractive than existing solutions.
    • The copilot AI addition has removed a lot of repetitive tasks and improved UX.
    Incentivized
    Read full review
    Cons
    Perforce Software
    • Perforce tends to feel backwards in how it approaches certain tasks, like branching and integrating - even once you figure out how it wants you to perform these tasks, you will likely forget when it comes around to the next time you need to do them again.
    • Perforce has a higher price tag, comparatively.
    • Perforce make some tasks very easy, and yet other tasks very difficult - it doesn't always seem to have found its target user's proficiency.
    Incentivized
    Read full review
    SymphonyAI
    • Business Rule Designer - Since it has many automation we are unable to use it properly, because of BRD related jobs not getting executed
    • Creation of sub tenant under tenant
    • 5 why analysis method in the problem management can be designed more efficiently rather than its designed now
    Incentivized
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    Likelihood to Renew
    Perforce Software
    We are fully committed to our use of Perforce. It works well within our organization and our desire to share our code base with our customers. Their support staff are responsive, inquisitive, and eager to improve their software. I feel like we have a direct line to their design/feature team as they often solicit our feedback.
    Incentivized
    Read full review
    SymphonyAI
    The overall satisfaction is great and it offers great features. By expanding to using AI feature of Symphony Summit, we look forward to automate even ticket tracking and ticket resolution. The support provided by the symphony SummitAI team is also robust compared to industry standards and the team also conducts regular reviews to find out any dissatisfaction from the clients.
    Incentivized
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    Usability
    Perforce Software
    With Perforce Helix, you can use it via the command line, via P4V, or any of the other APIs included with the product. It is extremely easy for new users to get up and running. Users of Perforce Helix only have to pull in the files of interest to them. Also, Perforce is very easy to script and integrate into your CI/CD pipeline. Streams allows you to have pinpoint control of your workflow, and P4Search is the absolute best--I wish Perforce (the company) would talk more about this. It is absolutely fabulous!
    Incentivized
    Read full review
    SymphonyAI
    No answers on this topic
    Reliability and Availability
    Perforce Software
    In our large environment, Perforce is rarely "down". We have regular maintenance windows and from time to time Perforce can feel a little slow, but its always available. Tech support has always worked with our engineers and IT department to make sure that any real performance or stability issues are addressed quickly.
    Incentivized
    Read full review
    SymphonyAI
    No answers on this topic
    Support Rating
    Perforce Software
    I had two representatives from Perforce contact me after downloading it but never responded when I had questions. I also had a difficult time finding good training material for getting started. There is a lot of available support material when running into issues, though, because of how many large companies use it.
    Incentivized
    Read full review
    SymphonyAI
    No answers on this topic
    Implementation Rating
    Perforce Software
    This rating is related to setting up an environment from an existing Perforce repository. Initial setup of Perforce as the repository for the company was done by a separate team long prior to my inception.
    Incentivized
    Read full review
    SymphonyAI
    No answers on this topic
    Alternatives Considered
    Perforce Software
    Git is great, I love Git. But it's not great for dealing with binary assets, even when using Git LFS. Locking is not as simple as on perforce. Git presents some problems on using for non-tech people it can get overwhelming and tech people have to come by and help.
    Incentivized
    Read full review
    SymphonyAI
    The main reason for choosing Symphony Summit is the customization. We wanted to have a separate tool for our business unit. Compared to ServiceNow, which requires a license to approve a request, Symphony does not require a license. In addition, it is much easier to customize and scale.
    Incentivized
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    Return on Investment
    Perforce Software
    • Decreased our implementation costs by allowing versioning and back out of customizations made in the field.
    • saves developers time through automation of changes between branches - they think less of the plumbing and have more time to write code.
    • Downside is training/managing expectations of new developers who come in assuming they will use Git.
    Incentivized
    Read full review
    SymphonyAI
    • When rolled out in its entirety, SymphonyAI is expected to directly reduce the CTC of technical user support by 40%.
    • SymphonyAI has dramatically improved user experience, helping NPS levels cross over 60%.
    • It has been instrumental in deploying workflows to production by more than 50%.
    Incentivized
    Read full review
    ScreenShots

    SymphonyAI Apex Aspen Screenshots

    Screenshot of an example of the AI-powered IT and enterprise service workflows available on the platform.Screenshot of the service portal, designed to make it easy for end users to get all their service issues addressed. By consolidating the user’s service needs into one place, users can find what they need quickly and easily.Screenshot of employee self-service, where employees can get answers and help. This helps to reduce call deflection and improve service experience.Screenshot of digitized work processes.Screenshot of the administration interface to launch new services. These can be rolled out with a few drag and drops using the Design Studio that includes 50 built-in modern controls to build forms, workflows, business rules and SLAs of any complexity.Screenshot of the 24/7 Omnichannel service desk experience. This delivers always on, natural language service experience to users with the AI-powered SymphonyAI Digital Agent. The agent features auto-resolve capabilities, multichannel support, and advanced natural language understanding.