CommUnity by Personify vs. SAP Ruum

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
CommUnity by Personify
Score 10.0 out of 10
N/A
Small World Labs Community is a hosted collaboration and social networking platform with easy drag & drop modification capabilities. Small World Labs offers implementation and community engagement services, plus an open API for integration with other systems. Small World Labs has clients across industries, but a high concentration in the nonprofit area. Small World Labs was acquired by Personify Corp in 2016.N/A
SAP Ruum
Score 9.0 out of 10
N/A
SAP Ruum is a presented by the vendor as a lightweight project management, task management, and collaboration software, with use cases and templates for marketing, sales teams, HR tasks (e.g. onboarding), or organizing information for sharing with stakeholders.N/A
Pricing
CommUnity by PersonifySAP Ruum
Editions & Modules
No answers on this topic
No answers on this topic
Offerings
Pricing Offerings
CommUnity by PersonifySAP Ruum
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details
More Pricing Information
Features
CommUnity by PersonifySAP Ruum
Project Management
Comparison of Project Management features of Product A and Product B
CommUnity by Personify
-
Ratings
SAP Ruum
9.2
2 Ratings
15% above category average
Task Management00 Ratings10.02 Ratings
Gantt Charts00 Ratings9.01 Ratings
Scheduling00 Ratings10.02 Ratings
Workflow Automation00 Ratings8.92 Ratings
Mobile Access00 Ratings9.01 Ratings
Search00 Ratings8.92 Ratings
Visual planning tools00 Ratings8.92 Ratings
Communication
Comparison of Communication features of Product A and Product B
CommUnity by Personify
-
Ratings
SAP Ruum
8.9
2 Ratings
11% above category average
Chat00 Ratings8.92 Ratings
Notifications00 Ratings8.92 Ratings
Discussions00 Ratings8.42 Ratings
Surveys00 Ratings8.32 Ratings
Internal knowledgebase00 Ratings8.42 Ratings
Integrates with GoToMeeting00 Ratings9.01 Ratings
Integrates with Gmail and Google Hangouts00 Ratings10.01 Ratings
Integrates with Outlook00 Ratings9.01 Ratings
File Sharing & Management
Comparison of File Sharing & Management features of Product A and Product B
CommUnity by Personify
-
Ratings
SAP Ruum
8.4
2 Ratings
3% above category average
Versioning00 Ratings8.32 Ratings
Video files00 Ratings7.92 Ratings
Audio files00 Ratings8.32 Ratings
Document collaboration00 Ratings8.92 Ratings
Access control00 Ratings8.42 Ratings
Advanced security features00 Ratings8.32 Ratings
Integrates with Google Drive00 Ratings9.01 Ratings
Device sync00 Ratings8.32 Ratings
Best Alternatives
CommUnity by PersonifySAP Ruum
Small Businesses
Discord
Discord
Score 8.7 out of 10
HCL Connections
HCL Connections
Score 8.8 out of 10
Medium-sized Companies
Higher Logic Vanilla
Higher Logic Vanilla
Score 9.0 out of 10
Troop Messenger
Troop Messenger
Score 9.6 out of 10
Enterprises
Verint Community
Verint Community
Score 9.2 out of 10
HCL Connections
HCL Connections
Score 8.8 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
CommUnity by PersonifySAP Ruum
Likelihood to Recommend
9.1
(3 ratings)
9.4
(2 ratings)
Likelihood to Renew
9.1
(3 ratings)
-
(0 ratings)
Usability
9.1
(1 ratings)
-
(0 ratings)
Availability
9.1
(2 ratings)
-
(0 ratings)
Performance
9.1
(2 ratings)
-
(0 ratings)
Support Rating
9.1
(2 ratings)
-
(0 ratings)
In-Person Training
9.1
(1 ratings)
-
(0 ratings)
Online Training
8.2
(1 ratings)
-
(0 ratings)
Implementation Rating
9.1
(2 ratings)
-
(0 ratings)
User Testimonials
CommUnity by PersonifySAP Ruum
Likelihood to Recommend
Personify Corp
You can tell from the CEO and all staff that this is a very competent company that wants you to succeed with integrity. There is a strong
support and services team that works collaboratively with us to make
sure we are always getting what we need. They provide
24x7 emergency support, online ticket support, email support, a client
community, and the ability to call and talk to the same account manager or
community consultant every time (I even have Mariano's skype and he replies on weekends!). They recently launched a client community - so they are now even practicing what they preach. Our questions in the client community are always answered quickly.
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SAP
Ruum [by SAP] is well-suited for the task creation and assignment with the responsible persons for the follow-ups and collaboration, which can be used for both internal or external projects. Ruum [by SAP] can also be used for internal tasks, milestones, project and workflow management and team management functionalities respectively. Ruum [by SAP] may not be well suited for those who want to use the CRM tools for the related marketing activities management in [a] particular situation.
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Pros
Personify Corp
  • It's easy to use. The admin panel has a number of drag and drop options to modify the experience
  • Flexibility. There are a large number of standard block features that can be added to areas. In addition, each dynamic block as a number of settings that allow you to tailor the experience you want to create. You can do this without being a programmer.
  • Personalization. There are good tools that allow you to personalize the experience based on whether users are logged in or not, whether they are in particular segments (which we can create) or recommendations based on information the user has provided about themselves.
  • Mobile. Small World Labs has a really great way of doing mobile. They give you a drag and drop interface for designing the mobile environment so there is a lot of flexibility with this. We are currently turning this module on.
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SAP
  • Ruum by SAP supports brainstorming, and in the end, there is content management.
  • Further, Ruum by SAP helps in task and backlog management.
  • The processes are also well mapped.
  • Goal setting and feedback tracking are also included in the feature.
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Cons
Personify Corp
  • Integration with our Association Management System (AMS) didn't go as smoothly as I had wished. Having said that all of the issues with that integration have been addressed.
  • Because the platform is updated so frequently you need to stay on top of what is available to you and your end users or you may miss out on key functionality releases.
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SAP
  • Mobile device enhancement functionalities
  • Broader integration support with other systems
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Likelihood to Renew
Personify Corp
From the first conversation and beyond, it has been a pleasure working with Small World Labs. Their staff are genuinely interested in understanding our business and our goals, and actively make recommendation on continued improvement and long-term strategy. All of their staff demonstrate a clear understanding of the product and when to expect new features. Furthermore, their CEO, Michael Wilson, is more than competent and has proven to be an industry expert. He understands both the technical side and the community strategy side of the business. In fact, we have already initiated a project to build a second community with Small World Labs for a separate business unit
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SAP
No answers on this topic
Usability
Personify Corp
There are a multitude of options to configure the exact user experience you want and what you want to emphasize.
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SAP
No answers on this topic
Reliability and Availability
Personify Corp
Uptime has never been an issue.
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SAP
No answers on this topic
Performance
Personify Corp
Speed is not an issue.
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SAP
No answers on this topic
Support Rating
Personify Corp
The people at Small World Labs are very accessible. I can email, open a ticket, or call and they are there. I'd also point out that senior management is quite available too. We frequently have talks about potential strategies and new things we might be doing, which is great. I think the whole organization genuinely likes what they do and likes helping us succeed.
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SAP
No answers on this topic
In-Person Training
Personify Corp
In-person training is more ad-hoc based on if they are traveling to you or you are going to visit them. I imagine that if I paid for in-person training that it would be set up as well, but I've just used the standard training that comes with the initial set up and ongoing support.
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SAP
No answers on this topic
Online Training
Personify Corp
Online training is through online webinar & how-to posts and videos in the client community.
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SAP
No answers on this topic
Implementation Rating
Personify Corp
We had staff turnover at our own organization during the implementation. We were able to get the community up and live in a good timeframe even though that happened and we had to switch some people around for managing the project on our side.
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SAP
No answers on this topic
Alternatives Considered
Personify Corp
We evaluated a few different community platform vendors over the course of a couple of months. I believe we also evaluated Jive, Lithium, KickApps, and Powered.
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SAP
The starting price for Ruum by SAP is very affordable, and there is a free trial, available. Further, Ruum by SAP has all forms of training, which gives full knowledge to people who want to work with the software. Again, backlog management, where feedback is issued on the progress of every task is a major boost from the application.
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Return on Investment
Personify Corp
  • Our community has been very active since the re-launch of our site. Have seen some increases in member engagement.
  • Feedback from our membership has been nothing but positive since we transitioned off of our older Sharepoint community. Look and feel and ease of use have been real pluses for our members.
  • Having the Small World Labs community is allowing us to be more creative with the way we integrate our community into all aspects of our online presence, web-site, social media, etc.
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SAP
  • No code knowledge required for Ruum application
  • Effective collaboration with external parties
  • Better project planning and milestones management
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ScreenShots

CommUnity by Personify Screenshots

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