Phone.com vs. Vertical Wave

Phone.com

Vertical Wave

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Phone.com	Score 10.0 out of 10	N/A	Phone.com is a cloud based VoIP solution from the company of the same name in Newark, New Jersey, with video conferencing, business phone, and optional premium features (e.g. live receptionist). The company boasts 30,000 businesses as users of its cloud-based communication and collaboration solutions.	$12.99 per month
Vertical Wave	Score 9.2 out of 10	N/A	Wave IP from Vertical Communications in Santa Clara, California is a unified communications platform that combines voice, mobility and a variety of communications applications and services to connect customers and workforces. Core applications and features include a desktop management interface, call recording, visual voicemail, IVR based customer appointment reminders and customer surveys.	N/A

Pricing

Phone.com

Vertical Wave

Editions & Modules

IP Phone Connection: $4.99
per month, per device
Phone Numbers: $4.99
per month
Call Recording: $7.99
per month
Basic Users: $12.99
per user, per month
Plus Users: $19.99
per user, per month
Pro Users: $29.99
per user, per month
Lice Receptionist: Starting at $90
per month
Global Phone Numbers: Starting at $4.99
per month
International Dialing: Vary Rates

No answers on this topic

Offerings

Pricing Offerings
Phone.com	Vertical Wave
Free Trial
No	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

20% discount with annual billing. Mix and match user plans to create a custom plan appropriate for the business.

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More Pricing Information

Community Pulse
	Phone.com	Vertical Wave

Features

Phone.com

Vertical Wave

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	Phone.com 10.0 2 Ratings 23% above category average	Vertical Wave 10.0 1 Ratings 17% above category average
Hosted PBX	10.02 Ratings	10.01 Ratings
Multi-level Interactive Voice Response (IVR)	10.02 Ratings	10.01 Ratings
User templates	10.02 Ratings	00 Ratings
Call reports	10.02 Ratings	00 Ratings
Directory of employee names	10.02 Ratings	10.01 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	Phone.com 10.0 2 Ratings 20% above category average	Vertical Wave 10.0 1 Ratings 15% above category average
Answering rules	10.02 Ratings	10.01 Ratings
Call recording	10.02 Ratings	10.01 Ratings
Call park	10.01 Ratings	10.01 Ratings
Call screening	10.02 Ratings	10.01 Ratings
Message alerts	10.02 Ratings	10.01 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	Phone.com 10.0 1 Ratings 23% above category average	Vertical Wave - Ratings
Audio conferencing	10.01 Ratings	00 Ratings
Instant messaging	10.01 Ratings	00 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	Phone.com 10.0 2 Ratings 24% above category average	Vertical Wave 10.0 1 Ratings 13% above category average
Mobile app for iOS	10.01 Ratings	10.01 Ratings
Mobile app for Android	10.01 Ratings	10.01 Ratings

Best Alternatives
	Phone.com	Vertical Wave
Small Businesses	CloudTalk Score 7.5 out of 10	Broadvoice \| GoContact Score 9.1 out of 10
Medium-sized Companies	CloudTalk Score 7.5 out of 10	RingEX Score 8.8 out of 10
Enterprises	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10	Webex Calling Score 8.8 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Phone.com	Vertical Wave
Likelihood to Recommend	10.0 (2 ratings)	10.0 (1 ratings)

User Testimonials
	Phone.com	Vertical Wave
Likelihood to Recommend	Phone.com Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features. Incentivized Bill Artinger Support Lead Read full review	Vertical Communications The system does more than I've even had the pleasure to implement. I appreciate the staff and the system. It's stable and dynamic enough to meet any companies needs. Incentivized Verified User Anonymous Read full review
Pros	Phone.com Customer service and live chat are amazing Simple, straight forward Easy to setup Affordable Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review	Vertical Communications System uptime is tremendous, I almost forget it exists on my server rack. Desktop software is very easy to learn, I can train new receptionists within a few minutes and they don't have to memorize extensions or rely on a sheet of numbers Call recording works well, I am able to find calls based on a number of criteria and it finds the calls fast and I can easily export them for use. Incentivized Verified User Anonymous Read full review
Cons	Phone.com Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes Incentivized Bill Artinger Support Lead Read full review	Vertical Communications There are a few interfaces for working with the system and it can be daunting to learn They charge quite a bit annually and if you miss an update they charge you additional fees to catch up. Incentivized Verified User Anonymous Read full review
Return on Investment	Phone.com Reduced cost and improved our efficiency - all reps love it. Incentivized Carlos Crameri CEO (Chief Executive Officer) Read full review	Vertical Communications Good call tracking and automated systems allows for less staff and accurate metrics Incentivized Verified User Anonymous Read full review
ScreenShots	Phone.com Screenshots