Phone.com vs. WorkHub Connect

Phone.com is a no-brainer. The cost savings over a POTS or in-house PBX system are tremendous. The affordability added on top of the easy to use and deploy features make Phone.com the best choice. Phone.com is well-suited for situations where you need other-than-standard call holding, call routing, and other similar advanced call features.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

WorkHub Connect gives an excellent experience to communicate with your co workers. Its design is quite different from other such products but I like it (others may disagree with me). In my personal opinion, its thread section should be improved. Users usually get lost when they click on the thread and the screen becomes abruptly zoomed in. But it is not a permanent thing.

• Customer service and live chat are amazing
• Simple, straight forward
• Easy to setup
• Affordable

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Ability to create a separate channel and groups and only communicate with people who are relevant to you.
• Using the @ notation, you can tag people in messages and reply to a message thread.
• To notify only specific people who have joined the channel, use annotations such as @all, @channel, or any customized form.

• Phone.com has been excellent with support and I can not think of any areas for improvement with regards to that
• Phone.com could provide more graphical assistance when programming call routing. A visual indication of the flow of a call should be presented and would come in handy when planning out difficult ques/call routes

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• We should be able to send voice notes over chats.
• It is not a fully matured tool, so there are very frequent updates.

With Microsoft Teams, your staff can work remotely on various devices and freely collaborate with their partners and customers. You can add tasks, personnel, or locations quickly and easily.

• Reduced cost and improved our efficiency - all reps love it.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Nothing to say as I was not involved in the purchasing.