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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Piano Amplifier

    Score8 out of 10
    N/AA solution to amplify content with AI-powered social publishing. Used to grow and engage an audience through real-time data and machine-learning optimization, guiding users to content, and to just the right place in the social conversation. Socialflow was acquired by Piano in 2022, and is now a Piano solution.N/A

    SAP Engagement Cloud

    Score6.6 out of 10
    N/ASAP Engagement Cloud (formerly SAP Emarsys) helps organizations power unique customer engagement experiences by connecting real-time customer insights with the operational signals that run the business.N/A
    Pricing
    Piano AmplifierSAP Engagement Cloud
    Editions & Modules
    No answers on this topic
    No answers on this topic
    Offerings
    Pricing Offerings
    Piano AmplifierSAP Engagement Cloud
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    Piano AmplifierSAP Engagement Cloud
    Considered Both Products
    Piano Software
    No answer on this topic
    SAP
    No answer on this topic
    Key User Insights
    Would buy again
    No answers on this topic
    100%
    Would buy again
    5 Answers
    Delivers good value for the price
    No answers on this topic
    No answers on this topic
    Happy with the feature set
    No answers on this topic
    100%
    Happy with the feature set
    5 Answers
    Lived up to sales and marketing promises
    No answers on this topic
    No answers on this topic
    Implementation went as expected
    No answers on this topic
    No answers on this topic
    Features
    Piano AmplifierSAP Engagement Cloud
    Listening/monitoring
    Comparison of Listening/monitoring features of Piano Amplifier and SAP Engagement Cloud
    Feature
    Piano Amplifier
    5.0
    2 Ratings
    42% below category average
    SAP Engagement Cloud
    -
    Ratings
    Boolean keyword searches5.12 Ratings00 Ratings
    Filtering out noise/spam4.62 Ratings00 Ratings
    Sentiment analysis5.12 Ratings00 Ratings
    Broad channel coverage5.12 Ratings00 Ratings
    Publishing
    Comparison of Publishing features of Piano Amplifier and SAP Engagement Cloud
    Feature
    Piano Amplifier
    5.1
    3 Ratings
    46% below category average
    SAP Engagement Cloud
    -
    Ratings
    Content planning and scheduling5.13 Ratings00 Ratings
    Audience targeting5.13 Ratings00 Ratings
    Content optimization5.13 Ratings00 Ratings
    Workflow management5.13 Ratings00 Ratings
    Engagement
    Comparison of Engagement features of Piano Amplifier and SAP Engagement Cloud
    Feature
    Piano Amplifier
    5.0
    3 Ratings
    48% below category average
    SAP Engagement Cloud
    -
    Ratings
    Automated routing and prioritization5.12 Ratings00 Ratings
    Customer interaction histories4.62 Ratings00 Ratings
    Bulk actions5.13 Ratings00 Ratings
    Marketing
    Comparison of Marketing features of Piano Amplifier and SAP Engagement Cloud
    Feature
    Piano Amplifier
    5.1
    3 Ratings
    41% below category average
    SAP Engagement Cloud
    -
    Ratings
    Lead generation5.13 Ratings00 Ratings
    Content marketing5.13 Ratings00 Ratings
    Paid media management5.13 Ratings00 Ratings
    Campaigns and promotions5.13 Ratings00 Ratings
    Channel coverage/integration
    Comparison of Channel coverage/integration features of Piano Amplifier and SAP Engagement Cloud
    Feature
    Piano Amplifier
    5.7
    3 Ratings
    37% below category average
    SAP Engagement Cloud
    -
    Ratings
    Twitter5.13 Ratings00 Ratings
    Facebook5.13 Ratings00 Ratings
    LinkedIn5.13 Ratings00 Ratings
    Google+9.01 Ratings00 Ratings
    Instagram5.13 Ratings00 Ratings
    Pinterest5.12 Ratings00 Ratings
    YouTube5.12 Ratings00 Ratings
    Reporting/analytics
    Comparison of Reporting/analytics features of Piano Amplifier and SAP Engagement Cloud
    Feature
    Piano Amplifier
    5.1
    3 Ratings
    41% below category average
    SAP Engagement Cloud
    -
    Ratings
    Campaign success analytics5.13 Ratings00 Ratings
    Real-time tracking5.13 Ratings00 Ratings
    Competitor analysis5.12 Ratings00 Ratings
    Account management
    Comparison of Account management features of Piano Amplifier and SAP Engagement Cloud
    Feature
    Piano Amplifier
    7.1
    3 Ratings
    11% below category average
    SAP Engagement Cloud
    -
    Ratings
    Role-based user permissions & privileges7.13 Ratings00 Ratings
    Mobile access7.13 Ratings00 Ratings
    Email & Online Marketing
    Comparison of Email & Online Marketing features of Piano Amplifier and SAP Engagement Cloud
    Feature
    Piano Amplifier
    -
    Ratings
    SAP Engagement Cloud
    6.5
    8 Ratings
    17% below category average
    WYSIWYG email editor00 Ratings7.36 Ratings
    Dynamic content00 Ratings8.06 Ratings
    Ability to test dynamic content00 Ratings4.07 Ratings
    Landing pages00 Ratings8.03 Ratings
    A/B testing00 Ratings7.07 Ratings
    Mobile optimization00 Ratings6.07 Ratings
    Email deliverability reporting00 Ratings6.38 Ratings
    List management00 Ratings4.38 Ratings
    Triggered drip sequences00 Ratings7.75 Ratings
    Lead Management
    Comparison of Lead Management features of Piano Amplifier and SAP Engagement Cloud
    Feature
    Piano Amplifier
    -
    Ratings
    SAP Engagement Cloud
    6.5
    5 Ratings
    20% below category average
    Lead nurturing automation00 Ratings6.05 Ratings
    Lead scoring and grading00 Ratings7.04 Ratings
    Reporting & Analytics
    Comparison of Reporting & Analytics features of Piano Amplifier and SAP Engagement Cloud
    Feature
    Piano Amplifier
    -
    Ratings
    SAP Engagement Cloud
    6.9
    8 Ratings
    8% below category average
    Dashboards00 Ratings7.78 Ratings
    Standard reports00 Ratings7.08 Ratings
    Custom reports00 Ratings6.07 Ratings
    Platform & Infrastructure
    Comparison of Platform & Infrastructure features of Piano Amplifier and SAP Engagement Cloud
    Feature
    Piano Amplifier
    -
    Ratings
    SAP Engagement Cloud
    7.0
    7 Ratings
    9% below category average
    API00 Ratings7.07 Ratings
    Role-based workflow & approvals00 Ratings6.04 Ratings
    Customizability00 Ratings6.07 Ratings
    Integration with Salesforce.com00 Ratings7.04 Ratings
    Integration with Microsoft Dynamics CRM00 Ratings9.02 Ratings
    Best Alternatives
    Piano AmplifierSAP Engagement Cloud
    Small Businesses
    Sendible
    Score7.2 out of 10
    Vbout
    Score9.9 out of 10
    Medium-sized Companies
    Emplifi
    Score8.9 out of 10
    Bloomreach
    Score9.2 out of 10
    Enterprises
    Salesforce Marketing Cloud Social Studio (discontinued)
    Score8.1 out of 10
    Iterable
    Score8.2 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Piano AmplifierSAP Engagement Cloud
    Likelihood to Recommend
    5.6
    (5 ratings)
    7.7
    (10 ratings)
    Likelihood to Renew
    9.0
    (2 ratings)
    9.9
    (2 ratings)
    Usability
    5.1
    (2 ratings)
    -
    (0 ratings)
    Support Rating
    5.6
    (2 ratings)
    -
    (0 ratings)
    Ease of integration
    -
    (0 ratings)
    5.0
    (1 ratings)
    User Testimonials
    Piano AmplifierSAP Engagement Cloud
    Likelihood to Recommend
    Piano Software
    SocialFlow is well suited for Platform & keyword research : 1. In-depth research to identify requisite platforms & channels and the pertaining keywords, followed by query building to create search profiles & topic tags Social mediaplatforms Professional review forums Industry-focused discussion sites E-commerce websites Content streaming platforms data extraction​ 2. Setting up processes and tools for data extraction such as –-Social intelligence tools-Web scraping-Custom crawlers-Manual minimum (if applicable)
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    SAP
    Emarsys is well suited for any company with an established list of contacts and an interest in email marketing. It's easy to manage, scalable, and has plenty of customization features to make your emails your own. If you're ever stuck, the responsive customer service team will help you out. I recommend Emarsys for medium to large size companies.
    Incentivized
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    Pros
    Piano Software
    • Posts without human input.
    • Monitors algorithms.
    • Easy to use interface.
    Incentivized
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    SAP
    • It has the ability to reach maximum market chains.
    • It helps to keep our customer’s data confidential in any means.
    • It encourages one-to-one customer engagement which has helped us developing more trust in our customers.
    • It is targeting the required and interested audience for the organization.
    Incentivized
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    Cons
    Piano Software
    • I'd like to open up windows for more than one account/platform at time.
    Incentivized
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    SAP
    • The email and content builder is significantly worse than other email marketing platforms I've used
    • Emails campaigns cannot be used in more than one automation flow
    • Amount of emails collected and being sent for smart insight are inaccurate
    • I've rarely completed a task without some type of user interface error
    • Customer service mostly directs you to help center on website
    • You have to pay extra for training
    • You have to pay extra for reporting in which the system cannot provide
    • Lengthy contract with a high price tag
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    Likelihood to Renew
    Piano Software
    • Clarity of communication
    • Quality of product
    • Its sheer utility
    • How we now rely on it greatly
    • Reasonable price point
    Incentivized
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    SAP
    We have no intention of changing Emarsys
    Incentivized
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    Usability
    Piano Software
    I give this rating as an outcome to understand competitor social strategy to improve strategic positioning. Drive improvement by benchmarking and serving to compete on content Identify trends, topics/themes, potential threats, etc. Improve campaigns by measuring and comparing audience reach, Interaction, etc. Measure engagement rate to analyze audience association.​ What themes/topics are generating higher engagement Insights to assist marketing teams in planning future campaigns
    Read full review
    SAP
    No answers on this topic
    Support Rating
    Piano Software
    They don’t seem to understand the issues when we explain them.
    Incentivized
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    SAP
    No answers on this topic
    Alternatives Considered
    Piano Software
    We've also evaluated HootSuite and Sprout Social, and we used both in the past. SocialFlow is superior in its content system for creating, editing, and publishing posts. It's ideal for a team of our size. The cost is fair. It was overall the best option in all of the categories we were looking for.
    Incentivized
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    SAP
    Emarsys is the email specialist service giver for our whole association. We use it to send custom and mass messages to our clients across three distinct business divisions. Email advertising is one of our greatest income driving channels due to focusing on limitations from deals regions. We can arrive at our clients through email with pertinent data and advancements, all driving income for the business. I have not used any other product marketing automation services.
    Incentivized
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    Return on Investment
    Piano Software
    • Increased engagement
    • ROI
    • Efficiency
    • Transparency/data/insight
    Incentivized
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    SAP
    • From proficient and fast information assortment and converging to changing crude data into significant experiences, Emarsys gives you an answer that allows you to associate with your clients at an extremely close to home level and utilize that to additionally develop your business.
    • Reliable and giving cost effective services.
    Incentivized
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