PingOne from Ping Identity vs. Protectimus

Really like [this] solution, it fits our requirements 100%. There are unlimited possibilities to extend the product, either by creating additional adapters or selectors. We really like the policy management level in PingFederate. It's extremely helpful when we can specify customer journey per many different requirements like user location, application type etc. As well, both StepUp and TopDown authentication flows were implemented [easily].

One thing we really like is getting OTPs and payment alerts through messaging bots. Unlike SMS, it’s free for us, secure, and users like it. It’s a way to send codes and notifications without extra costs. These messages are always right there for the user, easy to access on their phone.

• Based on open standards, we can use as much or as little of the Ping suite as we like, depending on which other technologies we've already implemented.
• Continuous innovation and product enhancements have ensured their products continue to meet our rapidly evolving needs.
• Ping Identity has been an outstanding partner, starting with the RFP process and continuing to this day, years after the sale. They are focused on our success at every level of the company and are highly responsive to our needs, issues, and product suggestions.

• PingID has some limitations when used as the MFA for some LDAP implementations. You need to use it as a RADIUS password credential validator to solve for some of those limitations, which in turn causes challenges with our ephemeral cloud deployment model of PingFederate.
• The basic logon services within PingFederate are adequate and well-documented, but simple features like disabling user input after entering credentials would help with some of the additional customization required to support real world failure modes.
• PingCentral authorization models and configuration remain unpolished compared to other products, and now the features seem to be shifting toward onboarding PingAccess and PingDirectory over improving baseline administrative functionality/operations.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We’ll keep using Protectimus. Been using it for years, no real issues, it just works. Covers what we need, different setups, mgmt, logs, all that. OTP via bots is really handy and saves us money. Support’s fine, they reply when needed. Overall, it does the job, so we’ll keep it.

Ping's solutions are a powerful tool, but with that comes the need for skills to operate them. It's not easy for inexperienced engineers to run. From the end-user perspective, it is fully customizable and can be as seamless as you need.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info

I gave 10 points for their solution because the GUI got a fresh update and it’s really easy to use now. The old one had some annoying limitations, but the new layout is much more intuitive. On mobile it works good too. Managing relations between tokens, users, and resources is way smoother now.

Really good customer support, we always receive what we need. Sometimes instead of [a] solution (which have to be developed) we are receiving [a] work around, which is helping ad hoc. Then after time [needed for support to] develop fix we are receiving full fix or we [are] just waiting for new version of the product where our "bugs" are fixed.

PingOne from Ping Identity is the clear winner here. I can say this because the cost of their service is very worth it, and their service offers more than their competitors. In addition to that, this software is still improving daily, which only means that there is still more to come, and their Developers are giving their fair share of service to keep their software the best.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We checked a few options before picking Protectimus. We looked at SafeNet Auth Management, Duo, and using Google Authenticator with our own backend. SafeNet felt really old-school — UI looks dated and the system’s kinda tricky to run & maintain. Duo’s solid, but it’s pricey and, more importantly, doesn’t offer full on-prem deployment. We need on-prem to handle auth for our employees on our own infra, so that was a dealbreaker. Google Authenticator is popular & free, but it’s just a client for generating OTPs — all the user mgmt, token handling, and policies would be on us.Protectimus gives all that out of the box. We can manage users & tokens centrally, set auth policies, and support multiple channels. That flexibility made it the best fit for our setup.

• The TCO for our deployment of Ping will be over a million dollars/year less to operate compared to the systems it replaces.
• Moving the organization to federated protocols allows greater flexibility in our cloud migration strategy and zero trust designs.
• Operating with federated protocols internally facilitates M&A and divestiture activities.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info