Pipefy vs. Shopify Flow

Pipefy is very well suited if you have a team doing any sort of process... for real! It simplified everything from our sales and marketing objectives/processes, to our onboarding and accounting side of things. Since you can share different pipes with others, it's easy to see where others are at in the process and move the card along while keeping others informed. It makes sure you don't miss any information or steps along the way, which is great if your process is detail-oriented. It is a little less appropriate for marketing efforts, but we still try to use it to keep track of things in a central space. Definitely best suited for sales, technical things, and accounting.

Incentivized

Automatically highlights and holds potentially fraudulent orders:        - Based on the order risk level analyzed by Shopify (low, medium or high), Shopify Flow then interprets different actions to proceed with. Sending real-time alert emails based on the event conditions to designated teams.

Incentivized

• Flexibility on process management.
• Internal automations and connections to different data bases and boards.
• Easily connection with external programs through API's.

Incentivized

• Review high-risk orders before capturing payment.
• Automate product inventory management
• Automate notices to eCommerce operations for special events such as sharp increase of product reviews crossing a threshold

Incentivized

• I would like to be able to add a due date without a time attached.
• I would like to see completed tasks be deleted after a set amount of time.

Incentivized

• User permissions are not granular. A user can get full access to read and write or none.
• The event change log records minimum information and does not last for more than 72 hours in Shopify.

Incentivized

Pipefy support is pretty good. There were a few instances where the agent didn't really understand what I was trying to get help with, but that was only once. Every other time it has been pretty fast and efficient. They are also very kind and understanding. I don't think they need much help in that dept

Incentivized

We started using software we already had (such as Slack and Sheets) but this software is not actually ideal to manage processes, which led to errors, miscommunication, and execution problems. Trello is good for managing demand but offers no process customization or approval and Jira is too focused on development for our needs, and also hard to customize.

Incentivized

In my experience, Shopify Flow is very easy to use. It is free if you have a Shopify Plus license. At this time of writing, Shopify Flow can already integrate with some 3rd party apps and more is coming. I think there is high growth potential for Shopify Flow.

Incentivized

• Our processes are more organized and we are not missing any steps.
• We are able to touch base with customers easier since we have all potential/missed clients in one pipe, with automated alerts (i.e. it has been 60 days since contact with this customer).
• We are able to keep track of customer billing changes easier.

Incentivized

• Saving customer service team 15 hours monthly
• Reduce inventory backfill issues to 0
• Reducing fraud orders by 80%

Incentivized