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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Pipeline CRM

    Score5.2 out of 10
    N/AFounded in 2006, Pipeline CRM (formerly PipelineDeals) is a CRM for small and midsize businesses, empowering sales teams across a breadth of industries to build game changing relationships. Pipeline is built around a customizable user experience, sales focused features, and customer support and service. The vendor, headquartered in Seattle, boasts 18,000 users in 60 countries who use Pipeline to gain visibility into their sales, accelerate opportunities, and close more deals.

    $29

    per month

    sales-i

    Score7 out of 10
    Small Businesses (1-50 employees)
    sales-i is a sales enablement software designed for product-based businesses that combines hard and soft data by connecting to an existing ERP system and extracting key data. It then works to combines existing data and puts it in a way that’s accessible to salespeople. sales-i is a software-as-a-service model (SaaS) that can be accessed from any Internet connected device.N/A
    Pricing
    Pipeline CRMsales-i
    Editions & Modules
    Start
    $300
    per year per user
    Develop
    $396
    per year per user
    Develop
    $588
    per year per user
    No answers on this topic
    Offerings
    Pricing Offerings
    Pipeline CRMsales-i
    Free Trial
    YesNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Features
    Pipeline CRMsales-i
    Sales Force Automation
    Comparison of Sales Force Automation features of Pipeline CRM and sales-i
    Feature
    Pipeline CRM
    6.9
    5 Ratings
    13% below category average
    sales-i
    -
    Ratings
    Customer data management / contact management8.05 Ratings00 Ratings
    Workflow management8.05 Ratings00 Ratings
    Territory management7.04 Ratings00 Ratings
    Opportunity management8.05 Ratings00 Ratings
    Integration with email client (e.g., Outlook or Gmail)4.05 Ratings00 Ratings
    Contract management5.05 Ratings00 Ratings
    Quote & order management6.03 Ratings00 Ratings
    Interaction tracking9.05 Ratings00 Ratings
    Channel / partner relationship management7.04 Ratings00 Ratings
    Customer Service & Support
    Comparison of Customer Service & Support features of Pipeline CRM and sales-i
    Feature
    Pipeline CRM
    7.8
    3 Ratings
    1% above category average
    sales-i
    -
    Ratings
    Case management7.03 Ratings00 Ratings
    Call center management8.21 Ratings00 Ratings
    Help desk management8.21 Ratings00 Ratings
    Marketing Automation
    Comparison of Marketing Automation features of Pipeline CRM and sales-i
    Feature
    Pipeline CRM
    5.0
    4 Ratings
    43% below category average
    sales-i
    -
    Ratings
    Lead management8.04 Ratings00 Ratings
    Email marketing2.02 Ratings00 Ratings
    CRM Project Management
    Comparison of CRM Project Management features of Pipeline CRM and sales-i
    Feature
    Pipeline CRM
    4.5
    5 Ratings
    52% below category average
    sales-i
    -
    Ratings
    Task management3.04 Ratings00 Ratings
    Billing and invoicing management5.53 Ratings00 Ratings
    Reporting5.03 Ratings00 Ratings
    CRM Reporting & Analytics
    Comparison of CRM Reporting & Analytics features of Pipeline CRM and sales-i
    Feature
    Pipeline CRM
    6.7
    5 Ratings
    13% below category average
    sales-i
    -
    Ratings
    Forecasting8.03 Ratings00 Ratings
    Pipeline visualization5.05 Ratings00 Ratings
    Customizable reports7.05 Ratings00 Ratings
    Customization
    Comparison of Customization features of Pipeline CRM and sales-i
    Feature
    Pipeline CRM
    9.5
    5 Ratings
    22% above category average
    sales-i
    -
    Ratings
    Custom fields10.05 Ratings00 Ratings
    Custom objects10.05 Ratings00 Ratings
    Scripting environment8.21 Ratings00 Ratings
    API for custom integration10.05 Ratings00 Ratings
    Security
    Comparison of Security features of Pipeline CRM and sales-i
    Feature
    Pipeline CRM
    6.0
    3 Ratings
    33% below category average
    sales-i
    -
    Ratings
    Single sign-on capability6.02 Ratings00 Ratings
    Role-based user permissions6.02 Ratings00 Ratings
    Social CRM
    Comparison of Social CRM features of Pipeline CRM and sales-i
    Feature
    Pipeline CRM
    8.1
    2 Ratings
    8% above category average
    sales-i
    -
    Ratings
    Social data8.12 Ratings00 Ratings
    Social engagement8.21 Ratings00 Ratings
    Integrations with 3rd-party Software
    Comparison of Integrations with 3rd-party Software features of Pipeline CRM and sales-i
    Feature
    Pipeline CRM
    4.6
    3 Ratings
    48% below category average
    sales-i
    -
    Ratings
    Marketing automation2.03 Ratings00 Ratings
    Compensation management7.31 Ratings00 Ratings
    Platform
    Comparison of Platform features of Pipeline CRM and sales-i
    Feature
    Pipeline CRM
    8.0
    5 Ratings
    5% above category average
    sales-i
    -
    Ratings
    Mobile access8.05 Ratings00 Ratings
    Best Alternatives
    Pipeline CRMsales-i
    Small Businesses
    Salesflare
    Score10 out of 10
    No answers on this topic
    Medium-sized Companies
    Kintone
    Score9.7 out of 10
    Paperflite
    Score8 out of 10
    Enterprises
    Oracle Sales
    Score8.9 out of 10
    Scratchpad
    Score9.7 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Pipeline CRMsales-i
    Likelihood to Recommend
    7.0
    (6 ratings)
    7.7
    (2 ratings)
    Likelihood to Renew
    7.0
    (1 ratings)
    -
    (0 ratings)
    Usability
    9.0
    (1 ratings)
    -
    (0 ratings)
    Support Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    Pipeline CRMsales-i
    Likelihood to Recommend
    Pipeline CRM PipelineDeals
    If you have a small business where you are trying to keep things simple, then PipelineDeals is a perfect fit. Once you get to where you are wanting to tie your marketing efforts and create marketing campaigns that are tied to leads, it starts to miss the mark
    Incentivized
    Read full review
    sales-i
    More Appropriate Scenarios: 1. It helps in visualizing opportunities with our customers that help us strategize and execute good sales activities to drive our business. 2. It helps in improving the flow of communication between the different departments. 3. It is extremely easy to log call notes and schedule future calls so we never miss an opportunity to reach out to our customers and get the sale. 4. We can create reports that show where my sales are up, and down. It allows me to focus on customers that are down in specific categories and pinpoints the exact products. Less Appropriate Scenarios: 1. The pipeline is very basic which is a bit of a let-down as this is a function we require so have to use a stand-alone product for this. 2. Difficult to pull specific information about a group of customers.
    Incentivized
    Read full review
    Pros
    Pipeline CRM PipelineDeals
    • Flexibility: It provides the flexibility to set it up how you want to use it. Customization is beyond what you probably want or need.
    • Reporting: We were able to setup all types of reporting and tracking.
    • Ease of Use: While the platform was powerful, it was always easy to use.
    Incentivized
    Read full review
    sales-i
    • It helps me to sell more and makes me more organized to prepare myself for sales calls
    • It helps to manage each lead in a proper manner and create a proper funnel of lead from suspects to get mature
    • It helps our sales team to create campaigns
    Incentivized
    Read full review
    Cons
    Pipeline CRM PipelineDeals
    • I wouldn't say no areas for improvement exist, but I will say that PipelineDeals takes customer input, shared product roadmap, and supports what they have very nicely. What they provide works out-of-the-box. Improvements can always be made with respect to pre-packaged integration with 3rd party services/solutions, and with extended attributes, but you also want to avoid something that attempts to boil the ocean.
    Incentivized
    Read full review
    sales-i
    • There is no free trial for this product even though it's a CRM
    • The pricing is very high compared to its competition.
    • The pipeline is very basic which is a bit of a let-down as this is a function we require so have to use a stand-alone product for this.
    Incentivized
    Read full review
    Likelihood to Renew
    Pipeline CRM PipelineDeals
    If we can integrate and easily export and clean all of our data such that it can be used for multiple purposes, i.e. outreach to guests, sending out newsletters to subscribers, doing research and tracking progress, we will definitely renew
    Incentivized
    Read full review
    sales-i
    No answers on this topic
    Usability
    Pipeline CRM PipelineDeals
    The user interface is simple and easy to navigate. Anyone who is overwhelmed with some of the more complicated CRM systems will definitely enjoy the simplicity of what PipelineDeals has to offer
    Incentivized
    Read full review
    sales-i
    No answers on this topic
    Support Rating
    Pipeline CRM PipelineDeals
    Any time I have had questions or issues that have come up I've always been able to get a quick response and a resolution to what I was needing.
    Incentivized
    Read full review
    sales-i
    No answers on this topic
    Alternatives Considered
    Pipeline CRM PipelineDeals
    The cost is much better and it is much easier to use. Salesforce was way too robust and I never want to hire a consultant to set up a CRM. PipelineDeals CRM has the best visibility of our sales efforts.
    Incentivized
    Read full review
    sales-i
    Advantages: 1. We can create reports that show where my sales are up, and down. It allows me to focus on customers that are down in specific categories and pinpoints the exact products. 2. It is extremely easy to log call notes and schedule future calls so we never miss an opportunity to reach out to our customers and get the sale. Disadvantages: 1. There is no Free trial for this product. 2. The product cost is very high compared to the competition.3. Integrations & Plugins is not match to it's competitors
    Incentivized
    Read full review
    Return on Investment
    Pipeline CRM PipelineDeals
    • Has made us understand sales tactics that are working
    • Easily create forecasting on growth in multiple categories
    • Understand our process and what we need to improve on in closing deals
    Incentivized
    Read full review
    sales-i
    • As I user I can't say if it has a positive impact or a negative impact
    Incentivized
    Read full review
    ScreenShots

    Pipeline CRM Screenshots

    Screenshot of the Pipeline CRM main dashboardScreenshot of a Kanban viewScreenshot of a lead list viewScreenshot of the Pipeline CRM Help Center and Resources

    sales-i Screenshots

    Screenshot of Plan and manage your day, knowing who to call, when to call and what to talk about.Screenshot of Manage all of your contact data and blend it with your transactional data for better visibility.Screenshot of Get the information you need for each customer account auto-generated every day.