Pirate Ship vs. ShipperHQ

If you need mailing labels, Pirate Ship is cheap, very organized and creates SCAN forms for USPS

ShipperHQ is almost too heavy-handed for our use case. We are only a single-origin shipper so we don't need the advanced functionality of multi-origin or drop-shipping. It is suited much better for organizations that have multiple origins or that use drop-ship facilities, or even a company managing multiple different eCommerce websites. We opted to go with it because of its great reviews, combined with less than stellar reviews of the competition.

Incentivized

• Great average ship rates for USPS domestic and international.
• Tracking bulk shipments is easy.
• It integrates with chargify.

Incentivized

• It is easy to batch process orders.
• It quickly calculates rates to compare.
• It is easy to keep track of orders for future review.

Incentivized

• I wish unused shipping labels were flagged more clearly to make it easy to request refunds
• No multi-user functionality, so you have to share an account
• Better email notifications about things like undeliverable packages

Incentivized

• The user interface is a little tricky. It is not as easy to navigate as other shipping apps.
• I wish that ShipperHQ had the functionality to print shipping labels and manage shipments. We currently have to use a different third-party app for shipment management.
• I would also like to see the option for adding shipping rules if shipping management was integrated.

Incentivized

I give ShipperHQ a 10/10 because the software does exactly what it says, and has a rock-solid support team to help get everything set up. The features are pretty easy to use and implement.

Incentivized

I'm not giving a 10/10 because I did need a little hand-holding to get through the initial setup. Overall, it's not that difficult to use once you understand how to apply custom dimensional rules.

Incentivized

I have not had to use Pirate Ship's customer support because their product is wonderful and easy to use. I am sure based on the quality of their product that their customer service is also fantastic

Incentivized

Their support is the primary reason I elected to purchase a premium. They helped a lot with the initial set up.

Incentivized

Pirate Ship is the best for USPS shipping labels, hands down.

Incentivized

USPS only allows you to use their services (obviously). It was sluggish and often offline. The shipsaver insurance saves us money. We had to guess shipping costs for items instead of entering their weights and sizes ahead of time. It integrates with our e-commerce site. Glad we have it now.

Incentivized

• No up charging = Positive

Incentivized

• ShipperHQ is reliable and requires little to no maintenance, which for a small crew like ours is invaluable.
• ShipperHQ also offers the option to display either retail shipping rates or our discounted rates to our customers. This is handy because we can display those discounted rates, which results in higher conversion and fewer abandoned carts due to high shipping costs.
• One negative, however, is that since ShipperHQ lacks the ability to manage shipments, we have had to use another third party app which increases overhead.

Incentivized