Planday vs. Verint Workforce Management for Back Office

Planday is a wonderful first step in organizing team management, such as mass communication, scheduling, time off requests, and centralized timesheets. I used it for my retail business and found it to be extremely helpful in communication with my team and keeping track of everyone scheduling needs in one place. As we grew, I noticed a need to assign tasks, which would be very helpful for larger companies or businesses with daily tasks that need to assigned to specific team members, departments, or shifts

Incentivized

I believe it is well suited for larger companies or companies that are looking to scale larger. It works well for all levels of business, but definitely is great for leaders who seek to better manage their employees and understand the work they are completing or just what they are doing throughout the day

Incentivized

• Provides an overview of staffing levels for each team, and the department as a whole.
• The UI makes it very easy to get a snapshot view of the staffing levels for set time period.
• Managing absences and arranging for shift swaps are also efficiently handled using Planday.

Incentivized

• DPA - da best
• triggers
• Schedule optimization

• Holiday functionality - currently under review, new system launching early 2017 which will improve accuracy, calculate balances and deliver a more user friendly experience
• Payroll reporting - data is not all relevant, could be more flexible
• Schedule - could be more flexible to show employees consistently working across the group on one schedule

• Your graphs. Sweet lord they are hideous
• Report formats are a struggle bus I hate riding
• Back office quality tracking

I would say that Verint is very user friendly and is easy to navigate. I have not had any negative experiences with training staff on how to utilize the suite and the feedback I have received has always been positive. I would say that reporting could be easier to navigate and utilize on both the back office and customer side.

Incentivized

Ultimately Planday is the perfect tool for simple straightforward team time management, communication and scheduling. I would like to see a task management feature added to Planday and perhaps some integration for employee rewards. Planday is leaps and bounds above Quickbooks Time, and TimeClock Plus but falls behind Deputy only slightly by having less features available. Overall I would recommend Planday to any small business owner with a team of 5-20

Incentivized

Well team showed up to win, so you beat them out hands down, It was frankly embarrassing for them.

• So much easier to manage than an Excel spreadsheet!
• The relatively low cost is completely outweighed by the time saved using Planday

Incentivized

• 9 million in the first 2 years
• 3 million subsequent years
• Future benefit is ball-parked at $5.4M