Planview IdeaPlace vs. Sprinklr Insights

If you have a community with more than 100 active users, and you're looking for ideas around operational improvements that can be acted on in a 6-12 month window, Spigit will work great, and it's one of the best options out there. If you're trying to customize the platform much, you should plan on paying Spigit's service group to do that for you, because it's not easy to do yourself. If you're looking for ideas that will take more than about a year to implement, Spigit is as good as anyone else because that's a really tough thing to do in an innovation community!

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Sprinklr Modern Research offers us a good amount of coverage when we want to search for our chosen keywords or brand mentions across the wider social & news landscape. Certain platforms are of course harder to track than others, while others offer a huge amount of opportunity and Sprinklr does a fantastic job of visualising this. We find that image recognition is one area where there is room for improvement.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Acknowledges and supports the culture around the problem and market it is trying to serve. Just using the platform won't solve our problem, we need a cultural shift and Spigit has helped support that process.
• Customer service - just overall amazing service. Responses are very quickly turned around, they've gone the extra mile many, many times. They are also very open to platform improvements and take feedback very seriously.
• As the system administrator, I feel their platform incorporates a great balance of templates, out-of-the-box formatting, etc., and customizable content. In a nutshell, we are able to do what we want but we don't have to spend forever to do it. We can use what they have or we can add in our own design.

• Product Insight — Being able to add in our products so we can have positive and negative insights.
• Community Insights — We were able to watch out community and see what they were talking about.
• Crisis Monitoring — Being able to have dashboards that would monitor for crises across the internet.

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• There are many ways to configure the solution. Some features make more sense to use at times and should be hidden from users at other times. It would be nice if Spigit had pre-defined configuration templates that reflect the experience and knowledge of their current customer's experience using the software and not just a 1 size fits all base configuration. The good news is with a little experience, these configurations can be created as saved templates.

• Include more sources in listening, every time we share listening data with a wider team we also make them aware of listening limitations as our data is very often challenged
• 'Uncategorized' age category in demographics for listening - it's always a majority which doesn't look great
• Overall the main feedback is that there is so much data available but it's very difficult to extract any insights from listening/benchmarking. Some inspiration/advice would be much appreciated.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

This rating was given because, Planview is an establish platform used within the organisation for number of years, therefore is a well known platform by the wider business community. Reusing Planview was ease due to user familiarity with the platform, so use of Planview IdeaPlace was logical and reduce the learning curve for users.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

The interface is user-friendly and quite intuitive. However, the tool is very complete and the app can seem a bit dense at times with a lot of different places and categories. It just takes a bit of time to adjust before being a great tool

Incentivized

Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

We have had some good experiences, especially during renewal periods, but support has suddenly disappeared when the renewal is completed. Also, while we have multiple teams, those deemed more important or more likely to expand their purchase are given more attention. This decision comes from Sprinklr, not internally, so they are prioritizing support for teams which are actually not the teams paying the majority of the money for the service.

Incentivized

Invited by TrustRadius (TR) on Vendor's Behalf

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

Most platforms had a nice UI, this wasn't the differentiator. What it came down to was mostly around we don't know what we'll need in the future:

• Market leadership: on stable ground, not going anywhere
• Thought leadership: improving the software, inspiring new ways to use it
• Highly configurable platform: supports use cases we don't know we even need right now
• Strong services if you need them: always there if you run into trouble or are short staffed

They are not included in all the things. It is integrated with different AI technologies. I like working with the Sprinklr team and building my own dashboards for new initiatives. The insights presented about the market are unmatched. See what people say about my brand or category like the hashtag research function for Instagram and Twitter. It would even suggest hashtags. Ease of use—from bullion coding/keyword building to analytics dashboarding

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• Firstly, it is hard to define or describe an ROI for an innovation project (and tool) that is in its experimental phase... But a positive is the impact in the overall engagement of employees, especially in overpopulated structures where it is not easy to "become visible, and the smart ones wait for a chance like this platform.
• Where a clear and strong sponsorship is in place, this platform can stimulate ideas that can potentially have a great impact in services improvement
• Based on our specific limits in engaging top management, we still cannot see a speed in products or processes improvement.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info

• It has definitely improved our analytical insights by making the platform flexible enough to be able to deep dive and pull up a report on any metric and drive it.
• Real-time data is the boss of all. It helps us fix things with engagement team before the damage is done.
• User friendly UI has made it easy to operate and increase productivity.

Incentivized

Invited by the Vendor

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info