Pointel DCCM vs. Zendesk Talk
Pointel DCCM vs. Zendesk Talk
Product | Rating | Most Used By | Product Summary | Starting Price |
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Pointel DCCM | Mid-Size Companies (51-1,000 employees) | Contact Center Challenge – Complex, Time-Consuming Change Process Contact center infrastructure deployment and operation typically require highly skilled CTI engineers. When faced with sudden, dynamic changes, the contact center operators typically escalate the issue in a predetermined process. This process results in long cycle times, higher operational costs, and dissatisfied customers. Dynamically Achieve Service Level Objectives and Optimize Customer… | N/A | |
Zendesk Talk | N/A | Zendesk Talk is call center software built on the Twilio cloud communication platform that integrates with the Zendesk Support ticketing system. This allows customer service teams to provide phone support from the same platform they use to manage all other channels. | N/A |
Pointel DCCM | Zendesk Talk | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
Pointel DCCM | Zendesk Talk | |
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Top Pros | No answers on this topic | |
Top Cons | No answers on this topic |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Pointel DCCM | Zendesk Talk | |
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Small Businesses | CloudTalk Score 9.4 out of 10 | CloudTalk Score 9.4 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
Pointel DCCM | Zendesk Talk | |
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Likelihood to Recommend | - (0 ratings) | 7.9 (15 ratings) |
Support Rating | - (0 ratings) | 5.0 (3 ratings) |
Pointel DCCM | Zendesk Talk | |
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Likelihood to Recommend | Pointel No answers on this topic | Zendesk |
Pros | Pointel No answers on this topic | Zendesk |
Cons | Pointel No answers on this topic | Zendesk |
Support Rating | Pointel No answers on this topic | Zendesk |
Alternatives Considered | Pointel No answers on this topic | Zendesk |
Return on Investment | Pointel No answers on this topic | Zendesk |
ScreenShots | Pointel DCCM Screenshots |