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PowerSchool Student Information System vs. Salesforce Agentforce Field Service

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    PowerSchool SIS

    Score6.3 out of 10
    Mid-Size Companies (51-1,000 employees)
    The PowerSchool Student Information System covers administrative needs, such as scheduling, attendance, reporting, data management, faculty management, emergency/medical and health management, registration, and more for K-12 schools and districts. It is easy to use and boasts an industry-leading gradebook, PowerTeacher Pro. Users enjoy a fully web-based SIS that is flexible, configurable, and scalable with real-time updates on any operating system, browser or device.N/A

    Agentforce Field Service

    Score8.8 out of 10
    N/AField Service (formerly known as Field Service Lightning) is a customizable, mobile-friendly field service hub in Salesforce. It provides tools to manage work orders, scheduling, and a mobile workforce.

    $600

    per year per user

    Pricing
    PowerSchool SISAgentforce Field Service
    Editions & Modules
    No answers on this topic
    Contractor
    $50
    per month (billed annually) per user
    Contractor Plus
    $75
    per month (billed annually) per user
    Dispatcher
    $165
    per month (billed annually) per user
    Technician
    $165
    per month (billed annually) per user
    Field Service Plus
    $220
    per month (billed annually) per user
    Offerings
    Pricing Offerings
    PowerSchool SISAgentforce Field Service
    Free Trial
    NoNo
    Free/Freemium Version
    NoNo
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details——
    More Pricing Information
    Community Pulse
    PowerSchool SISAgentforce Field Service
    Considered Both Products
    PowerSchool Group LLC
    No answer on this topic
    Salesforce
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    18 Answers
    92%
    Would buy again
    11 Answers
    Delivers good value for the price
    93%
    Delivers good value for the price
    14 Answers
    89%
    Delivers good value for the price
    8 Answers
    Happy with the feature set
    89%
    Happy with the feature set
    17 Answers
    100%
    Happy with the feature set
    12 Answers
    Lived up to sales and marketing promises
    90%
    Lived up to sales and marketing promises
    9 Answers
    100%
    Lived up to sales and marketing promises
    10 Answers
    Implementation went as expected
    92%
    Implementation went as expected
    12 Answers
    88%
    Implementation went as expected
    7 Answers
    Features
    PowerSchool SISAgentforce Field Service
    Student and Faculty Administration
    Comparison of Student and Faculty Administration features of PowerSchool Student Information System and Salesforce Agentforce Field Service
    Feature
    PowerSchool Student Information System
    8.5
    3 Ratings
    2% above category average
    Salesforce Agentforce Field Service
    -
    Ratings
    Integrations with 3rd-Party Education Technology9.02 Ratings00 Ratings
    Online Registration Management10.02 Ratings00 Ratings
    District Communications, such as messaging and alerting8.12 Ratings00 Ratings
    Roster Management9.03 Ratings00 Ratings
    Platform Customization7.73 Ratings00 Ratings
    Teacher Self-Service9.03 Ratings00 Ratings
    Student Data Security9.43 Ratings00 Ratings
    Community Support7.43 Ratings00 Ratings
    Class Scheduling9.43 Ratings00 Ratings
    State and National-level Reporting7.12 Ratings00 Ratings
    Compliance Support7.62 Ratings00 Ratings
    Teacher and Parent Mobile Application8.03 Ratings00 Ratings
    Best Alternatives
    PowerSchool SISAgentforce Field Service
    Small Businesses
    No answers on this topic
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    Schoolmint Hero
    Score9.7 out of 10
    No answers on this topic
    Enterprises
    Schoolmint Hero
    Score9.7 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PowerSchool SISAgentforce Field Service
    Likelihood to Recommend
    9.0
    (32 ratings)
    9.9
    (15 ratings)
    Likelihood to Renew
    10.0
    (2 ratings)
    8.5
    (2 ratings)
    Usability
    8.0
    (1 ratings)
    10.0
    (1 ratings)
    Support Rating
    8.5
    (12 ratings)
    8.6
    (9 ratings)
    Online Training
    -
    (0 ratings)
    7.3
    (1 ratings)
    Implementation Rating
    8.0
    (1 ratings)
    -
    (0 ratings)
    Vendor post-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    Vendor pre-sale
    10.0
    (1 ratings)
    -
    (0 ratings)
    User Testimonials
    PowerSchool SISAgentforce Field Service
    Likelihood to Recommend
    PowerSchool Group LLC
    PowerSchool Student Information System is a cool software that can be highly recommended to anyone who is living in the educational management space. It is proven that this software can reduce your manual workload massively if you use it right. Plus it is really worth the price you pay. Especially if you are in the administrative field, this software will help you to minimize manual efforts put into student registrations, staffing recruitment, and main resource management processes.
    Incentivized
    Read full review
    Salesforce
    We've demoed quite a few models, different companies. I know Salesforce has huge backing, but even so they're open to customization and solutions. Some of the competition, keep in mind for my industry, there's not a lot of options out there. We're not your typical Salesforce target market. I mean we're not really selling a lot. I mean, quite honestly, I don't even have a sales department because can't do all of the work that my current customers need me to do. So I don't need to go drum up new business. I just needed it for more of tracking and a work management solution. And in the construction, specifically utility construction, industry, there's not a lot of options, but it definitely was the best option for us.
    Incentivized
    Read full review
    Pros
    PowerSchool Group LLC
    • PowerSchool houses student or staff information that can be easily accessed by those teachers and administrators who need the information. This allows everyone to go to one place to access information.
    • Parents can view their child's grades at any time with their protected login on a parent portal. This allows teachers to keep parents informed and involved in their child's progress at school. When everyone works together it increases our students' chance for success.
    • PowerSchool offers videos to train new users. When we have new employees, the videos can be accessed at any time the employee needs as opposed to them waiting for someone to help them.
    Incentivized
    Read full review
    Salesforce
    • Real Time Communication with back-office team When our nurses need anything by using mobile app they can reach out to our back office team to resolve their issues
    • Utilization of resources We can see the all the appointments view with the assigned representative in a single page so We can assign more appointments if any resources has any free slot it is just a drag and drop
    • It helps us to automate the process like delay or reach notification we can also route the appointments based on representative skill set, location and urgency of task
    Incentivized
    Read full review
    Cons
    PowerSchool Group LLC
    • Does not consistently communicate with related software such as Illuminate for Special Education Students.
    • Drop down menus frequently refresh as data is entered which slows down the user's ability to enter information.
    • Icons are sometimes unclear and not easily understandable. Word labels for some items might be more effective.
    Incentivized
    Read full review
    Salesforce
    • Our biggest complaint is the optimizer removes jobs from the schedule at times and they are hard to track down and if missed we may not have a tech show up at all for the customer.
    • Reporting off of Service Appointment history is challenging
    • Without having a developer adjust your views the amount of available fields can be overwhelming.
    Incentivized
    Read full review
    Likelihood to Renew
    PowerSchool Group LLC
    We would be starting over at square one if we did not continue our PowerSchool subscription. We do not have a program in a place that would take its place.
    Incentivized
    Read full review
    Salesforce
    As of right now there is not a alternative that seems to offer all of the functionality with a vision of what is needed in the future. It is my belief that ClickSoftware will remain a leader in Mobile Workforce Management for a long time.
    Read full review
    Usability
    PowerSchool Group LLC
    Great features, but it can feel very cumbersome at times
    Incentivized
    Read full review
    Salesforce
    Within a week a scheduler can confidently navigate the program and from there they learn more niche tools but from the beginning they can hit the ground running. With different user views available the developers can narrow down what is needed based on your job role which has been invaluable.
    Incentivized
    Read full review
    Support Rating
    PowerSchool Group LLC
    Overall, I have not had to use support for PowerSchool Student Information System because our school district gives us training in each area in which we will be utilizing PowerSchool Student Information System. In terms of in-user support, I feel that there is mild to moderate user support that is built into PowerSchool SIS.
    Incentivized
    Read full review
    Salesforce
    Having a program that gives sales leaders a real time view was game changing. Time was always an issue because there wasn't always a sales leader available for closing sales. This has allowed for any sales leader to jump in and help make the sale without the need to do a warm transfer.
    Incentivized
    Read full review
    Online Training
    PowerSchool Group LLC
    No answers on this topic
    Salesforce
    Overall the training was quite informative but did lack detail in some areas. It had all of the necessary content for an experience product user but didn't offer enough information for a new user to complete the training and then feel comfortable in real-world situations running or managing the software. I would recommend this course for anyone with at least 1 year of full-time exposure to the ClickSchedule product.
    Read full review
    Alternatives Considered
    PowerSchool Group LLC
    I have heard good things for Infinite Campus and Skyward. I would [evaluate] each of them and see what fits your needs. Each has their strengths and weaknesses and so picking the right one for your needs is important. PowerSchool [Student Information System] does have some great features, but lacks some fundamental reports and functions to make it top notch.
    Incentivized
    Read full review
    Salesforce
    I have added a few of the many Salesforce products we use. We also use HubSpot but they all have different functions so not really comparable as they are used for different things/ teams.
    Incentivized
    Read full review
    Return on Investment
    PowerSchool Group LLC
    • It has created shortcuts for all staff members, saving us time.
    • In creating shortcuts and combining many different systems into one, it is saving our school money.
    • It has created a safety net for teachers because grades and student information is stored electronically, which means teachers not having to worry about losing or misplacing their grade books.
    Incentivized
    Read full review
    Salesforce
    • ClickSoftware (ClickSchedule) has allowed for a technician work schedule to be fuller
    • ClickSoftware (ClickSchedule) has improved efficiency of the mobile work force when it is adhere to, and excessive rule violations are avoided.
    • ClickSoftware (ClickSchedule) has increased accountability of the mobile work force throughout the day.
    Read full review
    ScreenShots

    PowerSchool SIS Screenshots

    Screenshot of Student attendanceScreenshot of Standards-based gradingScreenshot of At-risk dashboardScreenshot of Parent view of student schedule

    Agentforce Field Service Screenshots

    Product screenshotProduct screenshotProduct screenshot