Progress MOVEit provides a Managed File Transfer (MFT) solution to securely exchange files between applications, internal teams, external customers and business partners. By centralizing file transfer operations, MOVEit improves visibility, control and governance across enterprise data movement. MOVEit supports policy-driven automation for recurring file transfers without requiring advanced programming, while reporting and audit logging provide documented visibility into…
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Zoho Desk
Score8.3 out of 10
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Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.
MOVEit is actively used on a dedicated server to supply clients with SFTP transactions. Automation is configured easily and safely. We rely on MOVEit to provide the transmission of daily, weekly, and monthly files across many companies and businesses. MOVEit is recommended by my group for any SFTP needs etc.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zoho Desk is a great customer service tool. It is very easy to track the ability to receive tickets and send responses in Zoho Desk. There are lots of options for customization. The knowledge base feature is very extensive and powerful. It makes creating internal and external FAQs easy.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
The biggest drawback that I am facing while using the platform is that their ticketing system is not that great [in my opinion]. It does not give us the option to add sales tax and other charges in the invoices which leads to a big problem for us.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
I give [Zoho Desk] [an] overall usability score of 9. This is partly due to the search functionality needs improvement. There are several times where I am left unable to find a ticket and have to generate a new one. I am hoping in the future that they will make some changes!
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
As Zoho Support is based in a different timezone to ours it can be an issue that we cannot get an immediate response to an issue. But I will say that once their Support is in the office they are fairly good to respond. they have resolved almost all issues I have told them about, but Zoho have also made system changes and not communicated these beforehand which means we are faced with something new and cannot get support on this until their support team is in the office
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We previously used Attunity MFT (Formerly Repliweb MFT); We were looking to move away from the platform becuase, while flexible, it was too flexible. The flexibility was gained by running scripts with each job to do what you want. So, not only did you have to define the job (Source and Destination), you had to have a fairly strong programming background. Tasks as simple as renaming files with a date stamp, required a script be written. MoveIt has many of these basic macros available for file name manipulations like various date pieces, times, file names, etc, and they're all well documented. Ex: [OrigName] = Original Filename (TestFile.pdf), [OnlyName] = Just the filename, no extension (TestFile), [OnlyExt] = Just the file extentions (.pdf). Pretty much every field within a job can use pre-defined Macros, which is a huge benefit. We also moved away from that platform because it had gone stale, it wasn't their "Core" product. The vendor supported it, but was not actively developing it or fixing bugs or anything. We went 2-3 years without even an update to the binary. MoveIt is one of Progress's "Core" products, so they are adding features / functionality and fixing bugs actively
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
We selected Zoho Desk as we needed a platform that was going to allow the business to grow through both usage and staffing numbers. We wanted something cost-effective but still offered standard features in an effective cloud-delivered solution but would still allow customization by our internal dev team, to derive better value from the service where it natively didn't do what we needed it to. FreeAgent was okay for a while, but Zoho Desk has allowed a vast improvement in our service offering to end customers.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
It gave us the ability to exchange files with customers and vendors in a secure manner.
Given the sensitivity of our files exchange, MOVEit helped in gaining the trust of our customers that their data is safe.
Using its API, we were able to build a custom app that is adding even more features, specific to our needs, like empowering project managers with more permissions on their folders
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Zoho Desk has created an organised sytem of support which alows me to help my customers more efficiently.
By saving resolutions as articles, Zoho Desk has provided a training resource for current customers and support staff as part of solving problems.
All new customers become part of a database of customers who continue to receive support and education from forums created by the articles and customer questions.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
