PrometeoManutenzione vs. Spiceworks Cloud Help Desk

PrometeoManutenzione is suitable for use in all maintenance sectors, both in the operational and analysis phases. In my experience, I have not found any sectors where it is less appropriate. PrometeoManutenzione è appropriato per l'utilizzo in tutti i settori della manutenzione sia per la fase operativa che per quella di analisi. In base alla mia esperienza non ho trovato settori in in cui è meno appropriato. This review was originally written in Italian and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.

It's a great helpdesk solution - we currently have five years of data within it, roughly 25,000 tickets. The older edition is a great inventory and software license tracking tool. It is easy for users to use the interface and submit tickets and requests on the web, and its email integration is solid. The new version is a below-average system monitoring tool, only giving up/down status and a few other metrics.

Incentivized

• predictive maintance, it helps to manage maintenace plan properly per asset
• manage priority of the maintenance activities among the team and the users
• managing the spare parts and replanishment

• It helps to multitask, even on the go with the mobile App.
• We can customize to meet your needs with automated responses, notifications, and templates.
• Detailed reports allow managers to keep track [of] and analyze data.
• Allows for a database to store notes helpful for future tickets.

Incentivized

• Multiple attachment import (you now need to upload attachments one at a time)
• It would be useful to create an app that can be installed on smartphones/tablets. Currently, use on mobile devices is via a link in the web browser.
• Importazione multipla di allegati (ora occorre caricare gli allegati uno alla volta)
• Sarebbe utile creare un APP installabile sugli smartphone/tablet. Ora l'utilizzo tramite i dispositivi mobili avviene tramite un link nel browser web

• I have always wanted a way to redirect a support request into another IS bin, such as a development task.
• It's possible to extract the data from the Spiceworks database, but it would be helpful if the process to do so were easier.
• Improved ability to customize the system generated emails to improve the formatting and company branding.

Incentivized

Spiceworks is a free tool, so there would be no hesitation if we are required to upgrade it. We have installed Spiceworks on a dedicated server with more than enough resources to get the most from this tool, so we will have this running in our department for years to come.

Incentivized

PrometeoManutenzione is the starting point to ask support in the company , nothing is done if the maitenance order is created. we are able to plan activites and we are focins in putting in PrometeoManutenzione other procesess similar to maintenace activiteis as well for other departments . we are satisfied of the tool indeed.

Spiceworks is user friendly and easy to set up. It can be customized to suit your needs. If there are any problems, you can go to the community forums for support and be in contact with many IT Pros, as well as the Spiceworks support staff and development teams who are always happy to help users out

Incentivized

We use it both locally on our own server so up time is decided by us and we also use the hosted help desk. We have never had an outage of that.

Incentivized

Spiceworks has been working out of the box, and some of the basic customizations have been successful with just our internal staff handling. We don't have any other issues with the tool. It provides us with the inventory information we want in a quick and concise report in a variety of formats for our team.

Incentivized

If you can spin up a VM to run it on, you'll thank yourself later. If you have remote sites, set up a local server (or dedicated computer) at each site and set them up as remote collectors for the main site. You'll save time and bandwidth

Incentivized

EGroupware UI is clunky and hard to use, Jira is great but the pricing is expensive in comparison with spice works that has a free version and you can test it out properly before buying and make a correct decision based on your business plan and company objectives with the right software.

Incentivized

• Timely maintenance management
• Storage of all maintenance operations in a single database
• Historicization of maintenance and interventions
• Gestione puntuale delle manutenzione
• Archiviazione in un unico database di tutte le operazioni di manutenzione
• Storicizzazione delle manutenzioni ed interventi

• Positive - Allow organizations to implement structured Help Desk procedures.
• Positive - IT can begin to quantify their tickets and uncover needs within the organization.
• Positive - IT can develop a solid roadmap with [the] management of future needs, equipment refresh schedules, etc.
• Positive - IT can pinpoint employees who may need extra training or updated equipment based on historical ticketing data.

Incentivized