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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Prometheus

    Score8 out of 10
    N/APrometheus is a service monitoring and time series database, which is open source.N/A

    Pulseway

    Score7 out of 10
    Mid-Size Companies (51-1,000 employees)
    Pulseway is an IT monitoring and management solution that enables users to monitor, manage and control all systems and servers from a smartphone, tablet or browser. For system administrators, Pulseway sends a notification, so they can see an issue and sort it in seconds. Pulseway features: Automation: Auto-remediation workflows, so that IT issues are fixed before users even notice them. Mobile Access: Customers can monitor, manage, connect with…

    $0.80

    per month per installation

    Pricing
    PrometheusPulseway
    Editions & Modules
    No answers on this topic
    Enterprise
    $0.80
    per month per installation
    Offerings
    Pricing Offerings
    PrometheusPulseway
    Free Trial
    NoYes
    Free/Freemium Version
    NoYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional Details—No hidden fees or contracts. Term-based discounts.
    More Pricing Information
    Community Pulse
    PrometheusPulseway
    Considered Both Products
    Open Source
    No answer on this topic
    Kaseya
    No answer on this topic
    Key User Insights
    Would buy again
    100%
    Would buy again
    35 Answers
    60%
    Would buy again
    3 Answers
    Delivers good value for the price
    100%
    Delivers good value for the price
    34 Answers
    100%
    Delivers good value for the price
    5 Answers
    Happy with the feature set
    100%
    Happy with the feature set
    35 Answers
    80%
    Happy with the feature set
    4 Answers
    Lived up to sales and marketing promises
    100%
    Lived up to sales and marketing promises
    26 Answers
    No answers on this topic
    Implementation went as expected
    100%
    Implementation went as expected
    29 Answers
    100%
    Implementation went as expected
    5 Answers
    Best Alternatives
    PrometheusPulseway
    Small Businesses
    InfluxDB
    Score9 out of 10
    Panda Systems Management
    Score7.2 out of 10
    Medium-sized Companies
    No answers on this topic
    N-able N-sight RMM
    Score7.4 out of 10
    Enterprises
    No answers on this topic
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    PrometheusPulseway
    Likelihood to Recommend
    7.8
    (35 ratings)
    6.4
    (13 ratings)
    Usability
    7.1
    (3 ratings)
    7.8
    (4 ratings)
    Support Rating
    5.0
    (1 ratings)
    9.6
    (2 ratings)
    User Testimonials
    PrometheusPulseway
    Likelihood to Recommend
    Open Source
    This program works from the roots of the problem and creates a professional matrix for each of its users. This will give them more skills and resources to carry out tasks and reduce the difficulties of operating each of the processes of my work, as well as being An ally for the manipulation and operability of all your master data; Prometheus is very easy to recommend since it is a program that fulfills its mission.
    Incentivized
    Read full review
    Kaseya
    If you have to manage a large number of computers, especially spread over multiple clients or a large physical area. This is one of the main products that allows us to act as a Managed Service Provider (MSP) and actually manage our clients devices and not just react to issues as clients call them in. Clients really love the proactive approach it allows us to take. Sadly as we became more familiar with options out there we found this area lacking and what was actually holding us back.
    Incentivized
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    Pros
    Open Source
    • Looking at metrics such as the aggregate number of HTTP requests served.
    • Understanding how our services are performing in aggregate.
    • Easy to deploy within a variety of architectures/environments.
    • Open source so new features are added regularly and bugs are fixed in a timely manner.
    • Free so there are no licensing restrictions.
    • Endorsed by the Cloud Native Computing Foundation.
    Incentivized
    Read full review
    Kaseya
    • It monitors computers and notifies us of any issues with any computer.
    • It allows remote control of computers, such as requesting a computer to reboot itself.
    • It is very highly configurable to monitor exactly what we need to monitor. For example, on server, we can have it notify us any time the server is shutdown or rebooted. On the other hand, for a desktop computer, we don't have to be bothered with notifications when a user decides to reboot his computer.
    Incentivized
    Read full review
    Cons
    Open Source
    • Customer Service: since this is an open-source tool, customer service is not that great. Generally, you get all answers to your problems in online forums, but in case you got stuck, nobody will assist you in a channelised manner. You will have to find the way out on your own, and it may become frustrating at times.
    • More metrics for dashboards shall be added per the application being monitored. Standards metrics will work in most cases but may not in specific applications. Therefore, customised metrics shall be created for some of the industry-standard niche applications.
    Incentivized
    Read full review
    Kaseya
    • It would be nice if they increased their scope of supported third-party apps.
    • It would be great if they would create an ios app for their ticket system.
    • If they could possibly build in a location service for tracking devices, that would be helpful.
    • If they had two-factor authentication, it would be nice.
    Incentivized
    Read full review
    Usability
    Open Source
    It is usable and one can learn if few people in the team are already using it. It can be difficult to understand at the beginning because of non intuitive UI and syntax of the rules. So, I've gone for 7 points as there is some room for improvement in user interface and rules syntax.
    Incentivized
    Read full review
    Kaseya
    The tool is easy to use however it is can be daunting with the amount of features available in it. Last I checked, their knowledge base was not very expansive and they relied a lot on the changelog for how to do some stuff. This can make it hard to learn how to do some more advanced things like the automation.
    Incentivized
    Read full review
    Support Rating
    Open Source
    Never had to reach out to them.
    Incentivized
    Read full review
    Kaseya
    I have never had to use the support for Pulseway. However, when initially starting out, we would receive emails every so often asking how we are doing and if there is any support that they can provide. I would imagine that any request would be supplied with the same great support!
    Incentivized
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    Alternatives Considered
    Open Source
    Highly customized pricing plans to choose from. Lower pricing for the same features compared to competitors. Easy to reach the support team, which provided detailed documentation and helped set up the Prometheus. Monitoring metrics gets very easy after the integration with Grafana. It also has a sophisticated alert setting mechanism to ensure we don't miss anything critical.
    Incentivized
    Read full review
    Kaseya
    Pulseway has the most features, the best looking app with the best design and better usability than any others we evaluated. We liked the uniformity of the app design across all platforms (Windows, Android, Apple) and the notifications displayed on each platform. The price was a major contributor to our selection of Pulseway compared to the competition.
    Incentivized
    Read full review
    Return on Investment
    Open Source
    • We are still working on the ROI
    • The ROI mentioned during the purchase has not been achieved, however this could be due to lack of data from our side. 2 years of implementation is too early to calculate and confirm the ROI.
    Incentivized
    Read full review
    Kaseya
    • Problems can be dealt with more rapidly because I have access to systems from anywhere. I don't have to carry a computer with me nor do I have to find a location with potentially non-secure wifi to gain access to my systems.
    • I can handle 99% of my system admin tasks using Pulseway and never have to touch a system or connect to the console.
    • Pulseway gives so much control over a system that I don't need to spend extra money on other software to perform management tasks.
    Incentivized
    Read full review
    ScreenShots

    Pulseway Screenshots

    Screenshot of Cross-device functionalityScreenshot of Auto-Remediate IT IssuesScreenshot of Visibility Across the Entire NetworkScreenshot of Remote Control to Any SystemScreenshot of Systems and Application patchingScreenshot of Detailed Custom Report