Proofpoint Email Protection vs. SMTP Email Relay Solutions

Well suited: Proofpoint does a pretty good job at protecting us from spam emails. I was able to block a lot of emails coming from SendGrid by blocking SendGrid emails with a custom spam filter. However, SendGrid has a lot of legit emails too so I was able to create another rule to allow those emails from certain people, then block the rest. That way business need was met but spam emails are blocked. Less Appropriate If you are trying to monitor internal to internal emails Proofpoint is probably a little over featured for that.

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SMTP Email Relay Solutions is a great service if you are in a field where sending out bulk information, such as monthly statements to clients, invoices, or any back-to-back emails that would normally get flagged for "spam" is required.

• Spam - catches these emails before hitting the inbox.
• Daily digest - provides users with a list of the emails that were blocked and allows them to choose to release them if they are legitimate emails.
• Ensures that emails coming into our organization is safe for our users and verifies the email is coming from stated senders email server.

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• It allows us to send email through the secure email gateway.
• We are able to track and scan all email communications
• It provides a way for legacy and current applications to send out notification and mass email communications.

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• Proofpoint could offer more frequent training opportunities to customers at all levels of expertise.
• Proofpoint can always continue to strive to keep its product a leader in the industry.
• Proofpoint's support site could be overhauled to provide a more logical flow.

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• As with any technology on a server, we sometimes see issues with downtime related to network changes or firewall updates.
• It can be a challenge to work with some of our older applications when the TLS feature is used.
• I wish there was a more direct way to reliably use SMTP for mass email sends without the fear of being blacklisted.

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Very robust and solid product in protecting our emails. The engineers who assisted with our implementation was very knowledgable and great to work with. Easy to use by end-users. Administration and management are also easy for IT. Great dashboard and reporting tools for business reviews.

I have yet to encounter any hiccups with their services. I send a large volume of emails monthly and have yet to experience any delay in my work.

There were no appliance errors or unplanned outages during five years of operation.

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Most important thing is the performance of processing mails. Even in a complex environment the system keeps performing on a very high Level.

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We use ProofPoint support quite often to fix issues and assist with setting up features and rules. Each time we have created a ticket, they have been very helpful and respectful. Each ticket has been treated with the appropriate SLA time and attention. We also enjoy the regular check-ins from the engineers when tickets are open but we get busy with other tasks.

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We previously used halon anti-spam, which lasted us well until our organization really started to grow and it was not able to keep up with the amount of mail we were receiving. The support is also nothing compared to Proofpoint's professional services offering. Halon was also not able to have the complex rules that Proofpoint can offer.

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Office 365 does use secure non-standard ports for SMTP connectivity causing a problem with older programs. SMTP Email Delivery from Exchange solves this problem by giving the network admin full control over ports and specific program connections. While we do use both Office 365 and the SMTP Email Delivery we find that a mix is needed in order to meet all expectations for our end users. The majority of our SMTP communications, for users, go through Office 365 while the majority of our applications and servers do go through the SMTP Email Delivery service.

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You can add a lot of agents to your environment if you need them. And you can operate hardware appliances and virtual appliances in the same cluster.

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• Having easy-to-reach backups of all employee emails has made Proofpoint worth it by itself. That plus the countless times that spam/malicious emails did not make it through to the intended person that could have potentially cost the organization a lot of money.

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• It's the easiest way to send mail out. No worries about complex configurations.
• It can be finicky when used in a hybrid Office 365 environment to get the proper pathways secured and working.
• I wish there were a better way to send out mass emails, on-site, without our domain or server IP being blacklisted.

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Independently Invited by TrustRadius

A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info