ProProfs Help Desk vs. Vision Helpdesk
ProProfs Help Desk vs. Vision Helpdesk
Product | Rating | Most Used By | Product Summary | Starting Price |
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ProProfs Help Desk | Mid-Size Companies (51-1,000 employees) | ProProfs Help Desk is a customer support tool that promises to help agents track and resolve customer-care-related issues. The cloud-based software aims to enable businesses to deliver a delightful customer experience. This becomes possible with faster and effective ticket resolution. Key benefits and capabilities include: Timely resolution of customer queries: Customers feel delighted with timely responses. ProProfs help desk ticketing system allows managers and system… | $49 3 Users | |
Vision Helpdesk | Small Businesses (1-50 employees) | Vision Helpdesk, which started in 2005 as a simple help desk software has evolved into three customer service and IT support management tools. Help Desk Software - A multi-channel help desk software that allows users to manage customer communication across various channels like email, web portals, chat, phone, and API. Satellite Help Desk Software - A multi-company/brand/product help desk software that allows users to manage support for multiple companies in place.… | $8 per month |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
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ProProfs Help Desk | Vision Helpdesk | |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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ProProfs Help Desk | Vision Helpdesk | |
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Small Businesses | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | SAP Service Cloud Score 8.7 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
ProProfs Help Desk | Vision Helpdesk | |
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Likelihood to Recommend | 6.4 (1 ratings) | 5.0 (4 ratings) |
Likelihood to Renew | - (0 ratings) | 9.1 (1 ratings) |
Usability | - (0 ratings) | 8.2 (1 ratings) |
Support Rating | 7.3 (1 ratings) | 6.0 (2 ratings) |
Implementation Rating | - (0 ratings) | 9.1 (1 ratings) |
ProProfs Help Desk | Vision Helpdesk | |
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Likelihood to Recommend | ProProfs | Vision Helpdesk |
Pros | ProProfs | Vision Helpdesk |
Cons | ProProfs | Vision Helpdesk |
Likelihood to Renew | ProProfs No answers on this topic | Vision Helpdesk |
Usability | ProProfs No answers on this topic | Vision Helpdesk |
Support Rating | ProProfs No answers on this topic | Vision Helpdesk |
Alternatives Considered | ProProfs | Vision Helpdesk |
Return on Investment | ProProfs | Vision Helpdesk |
ScreenShots | ProProfs Help Desk Screenshots | Vision Helpdesk Screenshots |