ProsperOps vs. ServiceNow IT Asset Management

Our firm spends the majority of its cloud budget on EC2 instances, Fargate deployments, and Lambda executions. Automated modifications to discount portfolios based on changes in workloads allow ProsperOops to handle our shifting workloads with ease. In order to meet our net cloud budget requirements, it always follows a high-quality SP (Savings Plan) Portfolio management strategy.

Incentivized

As I have used it as a ticketing tool, so it has an ability to integrate very well with other softwares to help make co ordination in your work much easier. Whenever, I used to get a scenario from end user regarding an issue via chat, the service now window would pop up immediately as it was integrated.

Incentivized

• The arbitrage strategy is effective. It's hard to believe how good the service is.
• It is a plug-and-forget approach for ProsperOps.
• It costs ProsperOps a percentage of the savings they make.

Incentivized

• Single place portal for employees and IT for assets assigned
• Track the requests raised by employees and manage the historical record for reference

Incentivized

• The inclusion of RDS and Elasticache in cost management is something I'd be all for.
• When it comes to EC2 capacity reservations, ProsperOps only includes reserved instances in the region where we are located.

Incentivized

• One quick thing is integration to reporting platforms like MS Power BI
• License levels because a normal user with an ITIL license cannot schedule reports..need another license there
• Easy way to track SLA for incident Management

Incentivized

To see the aggregated costs on AWS billings, we may purchase the service through AWS Marketplace instead of viewing it in ProsperOps' dashboard. Now that we're using it for AWS, we're talking with our clients about adding it to Microsoft Azure, too, so that we can make use of the tool's cloud cost control and visibility capabilities.

Incentivized

We have used Zendesk in past and are able to achieve many functionalities. This tool was also providing almost the same capability but ServiceNow has some more features which [are] more user friendly and easy to use. The knowledge base article feature is very useful and that was not easy to manage with Zendesk. Change management feature was not available with Zendesk too.

Incentivized

• Our Effective Savings Rate has risen since we started using ProsperOps.
• Our AWS bill savings will cover the cost of the service.
• As much as 95.4% of our compute on-demand costs are covered by ProsperOps, and all of the savings are put to good use.

Incentivized

• Positive: manage ticket in a short time.
• Positive: relationship with customer.
• Negative: use two tools in order to manage internally by the team.

Incentivized