Provide Support Live Chat vs. REVE Chat

REVE Chat

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Provide Support Live Chat	Score 8.8 out of 10	N/A	Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy.	$24 per month
REVE Chat	Score 10.0 out of 10	N/A	REVE Chat is a multi-channel cloud based live chat software that provides instant assistance to your website visitors for better customer service and boost sales conversions. Businesses can instantly engage with their customers across various channels such as Website live chat, Voice/ Video Chat, Facebook Messenger, Viber, Mobile apps (Android, iOS) using a single platform. REVE Chat also has advanced features such as Screen sharing and co-browsing, Department Management, Auto…	$12 per license per month

Pricing

Provide Support Live Chat

REVE Chat

Editions & Modules

No answers on this topic

Standard: $12
per license per month
Advanced: $20
per license per month

Offerings

Pricing Offerings
Provide Support Live Chat	REVE Chat
Free Trial
Yes	Yes
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	Yes

Entry-level Setup Fee

No setup fee

$12 per license per month

Additional Details

Provide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly.

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More Pricing Information

Community Pulse
	Provide Support Live Chat	REVE Chat
Top Pros	Pro Saves time Pro Customer service Pro Real time	Pro Voice call Pro Video chat Pro Live chat
Top Cons	Minus Chat window	Minus Social media channels Minus Video calling Minus Free trial

Best Alternatives
	Provide Support Live Chat	REVE Chat
Small Businesses	Gist Score 9.6 out of 10	Gist Score 9.6 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Provide Support Live Chat	REVE Chat
Likelihood to Recommend	9.7 (3 ratings)	10.0 (1 ratings)
Support Rating	9.7 (3 ratings)	- (0 ratings)

User Testimonials
	Provide Support Live Chat	REVE Chat
Likelihood to Recommend	Provide Support Live Chat Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person. Incentivized KG Kimberly Graham Operations Manager Read full review	REVE Systems The REVE Chat always help me in taking care of the report and analytics. The report of visitor analytics can be viewed on hourly, daily, weekly, monthly and yearly format. This makes my work easy at my office. In the chat history option I was able to download the conversation of my clients which helped me maintaining the archive section. Verified User Anonymous Read full review
Pros	Provide Support Live Chat Incoming chat notifications Easy to add additional operators to the room Easy to see information of the person you are chatting with Chat transcripts are automatically emailed Incentivized TR Tim Regas General Manager Read full review	REVE Systems FAQ Builder is the best feature. It helped me in replying to common customer queries. If the bot is not able to solve the customer's problem then it can be switched to live chat support. It makes my work easy. Support of omni channel is the best. I am able to dandle different social media accounts at one platform. Verified User Anonymous Read full review
Cons	Provide Support Live Chat Does not allow us to flag a particular 'consumer' as a scammer. Incentivized KG Kimberly Graham Operations Manager Read full review	REVE Systems There's nothing that can be improved in my opinion. Every feature works well in REVE Chat and works without any difficulty. It's user interface is easy to use. Verified User Anonymous Read full review
Support Rating	Provide Support Live Chat They are there when I need them. Incentivized Steven Woodall General Manager Read full review	REVE Systems No answers on this topic
Alternatives Considered	Provide Support Live Chat We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat. Incentivized TR Tim Regas General Manager Read full review	REVE Systems One of the main reason for switch to REVE Chat was the user friendly interface. It is very easy to use and understand. REVE Chat is all-in-one platform for live chat Support. Better customisable option was one of the reason for switch. Omni channel is the best. I am about to operate WhatsApp, Messenger chats through REVE Chat platform. Verified User Anonymous Read full review
Return on Investment	Provide Support Live Chat I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it. Incentivized KG Kimberly Graham Operations Manager Read full review	REVE Systems My productivity at my office has increased after using REVE chat. My overall experience with REVE Chat is positive. REVE Chat's chatbot is the best feature. Chatbot has helped with reducing man power at office. Chatbot does all the work. Verified User Anonymous Read full review
ScreenShots	Provide Support Live Chat Screenshots	REVE Chat Screenshots