Provide Support Live Chat vs. Tidio

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Provide Support Live Chat
Score 8.8 out of 10
N/A
Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy.
$24
per month
Tidio
Score 9.1 out of 10
N/A
Tidio is a live chat app powered by a chatbot and that comes with mailing features.
$49
per month
Pricing
Provide Support Live ChatTidio
Editions & Modules
No answers on this topic
Communicator
$19
per month
Chatbot
$49
per month
Offerings
Pricing Offerings
Provide Support Live ChatTidio
Free Trial
YesYes
Free/Freemium Version
NoYes
Premium Consulting/Integration Services
NoNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional DetailsProvide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly.
More Pricing Information
Community Pulse
Provide Support Live ChatTidio
Top Pros
Top Cons
Features
Provide Support Live ChatTidio
Chat Analytics and Reports
Comparison of Chat Analytics and Reports features of Product A and Product B
Provide Support Live Chat
-
Ratings
Tidio
7.0
1 Ratings
13% below category average
Chat history and transcripts00 Ratings7.01 Ratings
Chat reporting00 Ratings7.01 Ratings
Chat and web analytics00 Ratings7.01 Ratings
Best Alternatives
Provide Support Live ChatTidio
Small Businesses
Gist
Gist
Score 9.6 out of 10
Smith.ai Live Website Chat
Smith.ai Live Website Chat
Score 9.0 out of 10
Medium-sized Companies
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Enterprises
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
Genesys DX (discontinued)
Genesys DX (discontinued)
Score 10.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Provide Support Live ChatTidio
Likelihood to Recommend
9.7
(3 ratings)
9.0
(2 ratings)
Support Rating
9.7
(3 ratings)
-
(0 ratings)
User Testimonials
Provide Support Live ChatTidio
Likelihood to Recommend
Provide Support Live Chat
Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person.
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Tidio
Tidio is well suited for businesses who want to chat with their site visitors in real time. The interface is simple and intuitive, and the user experience on the visitor side is great as well. Perfect for installing on a marketing site, proprietary portal, and more. Can set up an after hours bot to help triage requests from clients and prospective clients when you are back in office.
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Pros
Provide Support Live Chat
  • Incoming chat notifications
  • Easy to add additional operators to the room
  • Easy to see information of the person you are chatting with
  • Chat transcripts are automatically emailed
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Tidio
  • Very intuitive interface and management.
  • Scalable plans that don't require me to purchase features I don't need.
  • Super simple chat bot administration.
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Cons
Provide Support Live Chat
  • Does not allow us to flag a particular 'consumer' as a scammer.
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Tidio
  • Unable to ban visitors by site referrer (spam sites)
  • Chatbot conditional logic could be a bit simpler/cleaner
  • Occasional issues with the desktop app (in browser never gives us trouble though)
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Support Rating
Provide Support Live Chat
They are there when I need them.
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Tidio
No answers on this topic
Alternatives Considered
Provide Support Live Chat
We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat.
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Tidio
Read full review
Return on Investment
Provide Support Live Chat
  • I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it.
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Tidio
  • Helped us get new deals from site visitors
  • Helped us get renewals from current clients
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ScreenShots

Provide Support Live Chat Screenshots

Screenshot of Native chat agent appsScreenshot of Customizable chat windowScreenshot of Provide Support chat on a websiteScreenshot of Wide set of chat window localizationsScreenshot of Chat statistics app