Provide Support Live Chat vs. Tidio

Tidio

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
Provide Support Live Chat	Score 8.8 out of 10	N/A	Provide Support has been a live chat and website monitoring software provider since 2003. The vendor says more than 30000 customers use their live help software globally. The vendor also says they are serving businesses and organizations from a variety of industries such as E-Commerce, Travel, Tourism & Hospitality, Auto Sales, Car Rental, Consulting, Insurance, Financial, Government, Real Estate, Web Design and Development, Web Hosting, Education, and Pharmacy.	$24 per month
Tidio	Score 9.7 out of 10	N/A	Tidio is a live chat app powered by a chatbot and that comes with mailing features.	$49 per month

Pricing

Provide Support Live Chat

Tidio

Editions & Modules

No answers on this topic

Communicator: $19
per month
Chatbot: $49
per month

Offerings

Pricing Offerings
Provide Support Live Chat	Tidio
Free Trial
Yes	Yes
Free/Freemium Version
No	Yes
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

Additional Details

Provide Support Live Chat is offered as a SaaS. The price depends on the number of required operator profiles and chosen billing period. The more profiles and the longer billing period, the less price per 1 operator profile per month. Small Business package (1 operator) - $13/month if billed annually or $24 if billed monthly. Corporate Plan (3 operators) - $25.80/month if billed annually or $53 if billed monthly. Enterprise Plan (10 operators) - $59.40/month if billed annually or $108 if billed monthly.

—

More Pricing Information

Community Pulse
	Provide Support Live Chat	Tidio
Top Pros	Pro Saves time Pro Customer service Pro Real time	Pro Email integration Pro Live chat Pro Desktop or mobile
Top Cons	Minus Chat window	Minus Email marketing Minus Time notifications Minus Real time notifications

Best Alternatives
	Provide Support Live Chat	Tidio
Small Businesses	Gist Score 9.6 out of 10	Smith.ai Live Website Chat Score 9.0 out of 10
Medium-sized Companies	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
Enterprises	Genesys DX (discontinued) Score 10.0 out of 10	Genesys DX (discontinued) Score 10.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	Provide Support Live Chat	Tidio
Likelihood to Recommend	9.7 (3 ratings)	10.0 (1 ratings)
Support Rating	9.7 (3 ratings)	- (0 ratings)

User Testimonials
	Provide Support Live Chat	Tidio
Likelihood to Recommend	Provide Support Live Chat Provide Support Live Chat is a very user friendly tool. It allows my Customer Service Team to perform their daily duties and easily access live chats when needed. It's really great because we can ask for contact information so we can research questions if needed and then reply back in a timely manner. Our customers and potential customers can always have access to a live person. Incentivized KG Kimberly Graham Operations Manager Read full review	Tidio It's extremely easy to install and set up. The visual customization is thorough (brand colors etc.). There is lots of help documentation. There is an iOS and Android app for users on the go and built in integrations with CRMs as well as other third-party applications, along with a Zapier API which can connect to virtually any other third-party application. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Pros	Provide Support Live Chat Incoming chat notifications Easy to add additional operators to the room Easy to see information of the person you are chatting with Chat transcripts are automatically emailed Incentivized TR Tim Regas General Manager Read full review	Tidio Very intuitive interface and management. Scalable plans that don't require me to purchase features I don't need. Super simple chat bot administration. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Cons	Provide Support Live Chat Does not allow us to flag a particular 'consumer' as a scammer. Incentivized KG Kimberly Graham Operations Manager Read full review	Tidio A built in call tracking module would be great. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Support Rating	Provide Support Live Chat They are there when I need them. Incentivized Steven Woodall General Manager Read full review	Tidio No answers on this topic
Alternatives Considered	Provide Support Live Chat We elected to continue with Provide Support Live Chat because it was more economical compared to Salesforce's option. While Salesforce contained more integration options, we did not see the need to dramatically increase our costs just to have direct integration with Salesforce records and accounts. We haven't evaluated other options since we are happy with Provide Support Live Chat. Incentivized TR Tim Regas General Manager Read full review	Tidio Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
Return on Investment	Provide Support Live Chat I was not a part of the business decision to start using Provide Support Live Chat. I have been with the company for 6 years and I can say it is well worth it. Incentivized KG Kimberly Graham Operations Manager Read full review	Tidio Captured leads that might have fallen through the cracks. Free account provides plenty of basic features, so the ROI is 100%. Dashboard with all communications eliminates chasing around emails. Incentivized Jonathan Rockett Sales, Marketing & Business Development Read full review
ScreenShots	Provide Support Live Chat Screenshots