PTC Windchill RV&S vs. ServiceNow DevOps

PTC Integrity is an excellent source code management and version control tool, and I would suggest anyone to use it for that purpose. We can even define our workflows using individual forms for implementing Change Management, Defect Management and Access management requests. If properly used, this tool is great for managing our code for very long periods, considering my 4-5 years of usage. Though the UI could be better, and integration with some application servers could be better implemented, this tool is a good tool.

Incentivized

ServiceNow DevOps is suitable for IT companies that are medium to large, It is great when it comes to keeping a track of all the activities, it takes a very little amount of time for creating tickets, with a small amount of information. It is a good tool for incident management, and change management. It will be less suitable for small-scale companies.

Incentivized

• Helps to advance carefully through complicated and delicate process hives.
• Improve thereby our time-to-market knowledge transfers along our portfolio.
• Enhances the performances of single step in processes as well as the processes.
• Allows for unprecedented overview in broads and in depths.

• Plan develop, build, test, deploy and operate any applications in a safer environment.
• Evaluating and monitoring improvements
• Connects with third party and existing applications

Incentivized

• It can be overwhelming with the number of tabs, functions and ways to achieve the same result. The average user may struggle with learning the tool.
• The text editing in Integrity is weak and does not provide many options. Because of this, many user decide to use MS word instead, to document requirements.

Incentivized

• No drop-down option is available to click when requesting specific software or hardware.

Incentivized

I do not make decisions on what tool my company uses. I am just the user of the tool and such decisions are not handled by me. If I were to make such decisions, I would definitely renew MKS, considering the amount of data we have stored in MKS and the current number of users who are familiar with the system

Incentivized

PTC Integrity comparatively could be considered a nice Source code management, Version controlling tool and could be compared with tools like StarTeam. If the integration to move/migrate code could be integrated into this tool, it would become an extremely powerful tool.

Incentivized

PTC Integrity administration can be somewhat daunting. They have been able to help with every question that I have submitted. Their support website is very easy to understand and submit questions and their phone support is wonderful

Incentivized

I wasn't involved in implementation.

Incentivized

I think the reason that PTC Integrity was initially chosen is that it was the best product available in the mix at the time. This coupled with the PTC deal on multiple products was a no brainer based on the size and scope of potential users.

Incentivized

As mentioned previously, not sure if ServiceNow DevOps can handle tickets in an agile methodology, where everything is setup based on Sprints, stories and the whole agile terminology. We use OpsGenie to setup shifts for Production support teams, OpsGenie alerts people through a mobile app about production issues as well as to whom is Oncall support for multiple teams. Not sure this functionality is there in ServiceNow DevOps. For now those 3 applications are handling different functions in our company and would be difficult for me to compare them

Incentivized

• MKS Integrity has proved to be particularly useful in the software development process by increasing employee effieciency
• MKS integrity has also made software development a very efficient process and makes feature releases and bug fixing a lot easier
• In addition to the above, our organization has been able to support manufacturing easily by reverting to a previous software version in case of an emergency.
• It has also led to faster time to market for new products.

Incentivized

• ROI
• Increased the NPR score.
• Central locale for information and troubleshooting.

Incentivized