PunchTab (Discontinued) vs. ResellerRatings

ResellerRatings is a good tool for collecting ratings and quantifying how satisfied a user is with your website. It is relatively easy to implement and get setup and does have some pre-built widgets for adding reviews to your site. ResellerRatings does require a bit of training to get the hang of the administrative interface and it does require support staff to monitor, flag, and respond to reviews that are submitted (which can be a challenge depending on # of reviews and staffing levels).

Incentivized

• Ease of use - we can create a new campaign in under ten minutes
• Customer support - we've never had an issue go unanswered for more than an hour

• Manually sending out review requests.
• Easy implementation.
• Responsive support team.

Incentivized

• Limited ability to add custom data collection fields

• Seller Ratings are available, but Product Reviews for your company shouldn't be part of a paid package.
• Private/Public Replies should allow URLS to be clickable for ease-of-access.
• The "Reports" feature could be explained in more depth.

Incentivized

Until something better comes along, Punchtab is the best there is. Support has been great, pricing is great and the product fulfills our needs

Extremely fast support from a knowledgeable team

ResellerRatings support is pretty easy to get ahold of, and we usually got response within 24 hours.

Incentivized

Nothing more required than signing up and authenticating with Facebook/Twitter

Rafflecopter, Woobox - Punchtab offered powerful custom features, and allows us to run a variety of campaigns across multiple platforms

We use both Trustpilot and ResellerRatings, as they handle slightly different aspects of services (product versus service).

Incentivized

• An average campaign generates around 2500-5000 new followers on our channels with a very minimal investment.

• ResellerRatings has had a positive impact on ROI by allowing us to quickly gather user ratings/reviews and integrate the aggregate review with Google's paid search ads (via star ratings showing in ads)
• ResellerRatings has also had a positive impact on our business by allowing us to collect reviews and display on our website without the need for internal development resources and IT work (which would have been very costly for us).
• One thing we had wanted to accomplish through the use of ResellerRatings was to display reviews on our website and provide that detail to Google in a consumable format which would result in star ratings showing in our organic search results. However, we were not able to accomplish this and Google never picked up our rating from the ResellerRating's widgets, so that was a bit of a letdown.

Incentivized